There is a Scoot’s booking reference on your Singapore Airlines e-ticket/ booking confirmation as you have booked a flight operated by Scoot in your itinerary.

To manage your Scoot-operated flight, please key in your Scoot’s 6-character booking reference on flyscoot.com or the mobile app. This allows you to select your seats and meals before your flight.

Please check with your travel agent who will be able to provide with the Scoot booking reference. Once you have your Scoot booking reference, you can then manage your Scoot flight.

Alternatively, you can go to Manage Booking on our website or mobile app with your SIA booking reference. On the page, you will be able to find your Scoot booking reference.

To manage your Scoot-operated flight, key in your Scoot’s 6-character booking reference on flyscoot.com or the mobile app. This allows you to select your seats and meals before your flight.

Your baggage allowance for your Scoot flight segment will follow the baggage allowance listed in your Singapore Airlines fare ticket conditions.

If you are a KrisFlyer Elite Silver / Gold or PPS Club member, you will receive an extra 5kg baggage allowance.

Your baggage allowance privileges are according to your fare ticket conditions of your Singapore Airlines ticket.

Checked-in baggage allowance for students 

Economy and Premium Economy Class: 

• United States or Canada: 3 pieces of baggage (23kg each) 
• All other destinations: Up to 40kg 

• United States or Canada: 3 pieces of baggage (32kg each)
• All other destinations: Up to 50kg

Children under 12 years old
For all SIA - Scoot codeshare flights, children below 12 years old need to be accompanied by an adult. This is because Scoot does not allow unaccompanied travel for children under the age of 12 years old on its flights.

Children aged 12-17 years old
Children aged 12 to 17 years old is allowed to travel on SIA -Scoot codeshare flights unaccompanied by an adult.

Once your flight is booked, please download and complete the following forms, and present it during check-in: Unaccompanied Minors Waiver Form or Unaccompanied minor service waiver form.

Documentation or identification of the parent or legal guardian of the child may be requested at check-in for verifying the details reflected in the completed form.

As this is a codeshare flight with Scoot, it follows Scoot’s unaccompanied minors policy. Find out more about Unaccompanied minors on Scoot here.

If your first flight is operated by Scoot, you will only be able to collect your stroller at the final destination, and not during transit.

If your first flight is operated by Singapore Airlines, you are able to collect your stroller at your preferred pick-up point during transit or at the final destination. Please inform the ground staff at check-in if you would like to do this.

If you are handing your stroller to our staff at the boarding gate and have a connecting flight, please collect your stroller at the aerobridge upon disembarkation during the transit. This is only if your first flight is operated by Singapore Airlines.

Please contact Singapore Airlines if you require Meet-and-Assist service, for your SIA - Scoot codeshare flights.

Please note that meet-and-assist service is not available for request online.

Locate the 6-character booking reference for your Scoot flight in your booking confirmation email. Note that it differs from your SIA flight booking reference.

Then proceed to Manage Booking on flyscoot.com and enter the reference code and other required fields. You can then select your seats on the website.

Locate the 6-character booking reference for your Scoot flight in your booking confirmation email. Note that it differs from your SIA flight booking reference.

Then proceed to Manage Booking on flyscoot.com and enter the reference code and other required fields. You can then select your meals on the website.

If your first flight is operated by Scoot, proceed to Scoot’s check-in counter at the airport for check-in.

Please note that online and kiosk check-in are not available for both SIA and Scoot flights if your first flight is from Scoot.

If your first flight is operated by Singapore Airlines, you can check in online on our website or the SingaporeAir mobile app.

Alternatively, you can proceed to the Singapore Airlines check-in counter at the airport for manual check-in.

View airport counter opening hours

The airport terminal is indicated on your e-ticket and your Manage My Booking page on flyscoot.com.

You will enjoy the benefits of your new membership tier if you have been upgraded to Elite Silver / Gold at least 24 hours before your flight.

However, do note that previously paid products and services (e.g. baggage, seat selection) that overlap with Elite Silver / Gold benefits will not be refunded.

You will enjoy the benefits of your new membership tier if you have been upgraded to PPS Club at least 24 hours before your flight.

However, do note that previously paid products and services (e.g. baggage, seat selection) that overlap with PPS Club will not be refunded.

You can log in to your KrisFlyer dashboard and access your KrisFlyer statements in your profile.