Frequently asked questions

Baggage Cancellations and refunds Bookings Booking online Secure My Fare Visas and immigration Booking alerts Waitlist redemption bookings Payments Payment methods Credit card service fee Fuel and insurance surcharges Mix KrisFlyer miles and cash Meals / Seats Meal selection Seat selection Onboard experience Wi-Fi Safety regulations Check-in Auto check-in Checking in SIA - Scoot codeshare flights Young travellers Travelling with young children Unaccompanied minors Student Accounts and security Registered Customer account Two-factor authentication (2FA) KrisFlyer contact details verification KrisFlyer account login  PPS Club PPS Club PPS changes KrisFlyer: Rewards programme  KrisFlyer KrisFlyer for families Digital KrisFlyer membership card KrisFlyer Milestone Rewards KrisFlyer miles: Earn and redeem  Earning and redeeming KrisFlyer miles Waitlist redemption bookings HighFlyer: Business travel programme