The Mobile App, KrisPay Wallet, KrisPay miles and KrisFlyer miles (as well as their subsequent iterations or versions) each as defined below are part of a loyalty program which has as its objective, the promotion of the purchase of goods or use of services provided by Singapore Airlines Limited or Kris+ Pte Ltd (as the case may be) or any partner specified thereby.

In Singapore, Kris+ Pte Ltd is a holder of a major payment institution licence under the Payment Services Act 2019 for providing a “domestic money transfer service”, “cross-border money transfer service”, and “merchant acquisition service” as such terms are defined under the Payment Services Act 2019 and is subject to the requirements promulgated thereunder under the relevant subsidiary legislation, regulations, circulars, notices, directions and guidelines. Under Singapore law, to the extent that Kris+ Pte Ltd facilitates the receipt and/or transfer of money (i.e. fiat currency which does not include KrisPay miles, KrisFlyer Miles (as well as their subsequent iterations or versions)) on your behalf (whether through or in connection with the Mobile App, KrisPay Wallet, KrisPay miles, KrisFlyer Miles or otherwise (as well as their subsequent iterations or versions)), such activity will be regulated payment services, the provision of which will be subject to certain protections set out in the Payment Services Act 2019 and related subsidiary legislation, regulations, circulars, notices, directions and guidelines in relation thereto.

To the extent that Singapore Airlines Limited provides any goods or services to you (whether through or in connection with the Mobile App, KrisPay Wallet, KrisPay miles, KrisFlyer Miles or otherwise (as well as their subsequent iterations or versions)), it does not nor does it purport to operate a payment service regulated under the Payment Services Act 2019, and Singapore Airlines Limited is not licensed, approved, registered or regulated under the Payment Services Act 2019. Consequently, holders and users of the Mobile App, KrisPay Wallet, KrisPay Miles, and KrisFlyer miles (as well as their subsequent iterations or versions) that are provided goods or services by Singapore Airlines Limited will not be afforded the relevant protections set out in the Payment Services Act 2019 and related subsidiary legislation, regulations, circulars, notices, directions and guidelines in relation thereto. Should KrisPay miles and KrisFlyer miles (as well as their subsequent iterations or versions) be able to be purchased, such purchased miles may only be redeemed in Singapore for the payment or part payment of goods or services (or both) provided by Kris+ Pte Ltd and/or the related corporations of Kris+ Pte Ltd.

In Australia, Kris+ Pte Ltd is authorised by Airwallex Pty Ltd (ACN 609 653 312, AFSL 487221) to act as its authorised representative to provide financial services of dealing by arranging the issuance of non-cash payment products to retail and wholesale clients. To the extent that Kris+ Pte Ltd arranges the issuance of a non-cash payment facility this is undertaken as authorised representative of Airwallex.  This facility is issued under Airwallex’s Product Disclosure Statement (PDS) available on Airwallex’s website here https://www.airwallex.com/au/terms/product-disclosure-statement.  You should refer to the PDS before deciding whether to acquire or continue to hold the relevant product.  The target market determination for this product is available from Airwallex’s website here https://www.airwallex.com/au/terms/target-market-determination. You should also consider whether this product is likely to be consistent with your objectives, financial situation and needs.  

A. FORMATION OF AGREEMENT
  1. The Mobile App (“Mobile App”) is operated by Kris+ Pte. Ltd. (“Kris+”). In respect of Kris+ Privileges provided by overseas merchants, Singapore Airlines Limited (“SIA”) will contract with users directly but engage Kris+ on the back-end to grant access to such privileges through the Mobile App, but such users will have no contractual relationship with Kris+. In all other respects, Kris+ will contract directly with users of the Mobile App.

    When you use this application, you signify your agreement to these Terms of Use (including any Schedules hereto). If this is not your intention and you disagree with any part of these Terms of Use, you should not use this application.

  2. The information contained in the Mobile App may change without notice. To the fullest extent permitted by law, Kris+ does not warrant nor represent the accuracy or completeness of the Mobile App or any of the data or information contained in the Mobile App, unless any inaccuracy or lack of completeness is the result of our fraud, negligence or wilful misconduct, or that of our employees, officers, agents or contractors.
B. APP TERMS & CONDITIONS

Service Provider

The “Services” consist of the provision to you of a software application to enable you to access and view the content (the “Mobile App”) together with the provision by Kris+ of that content, from time to time. The Mobile App allows you to convert KrisFlyer miles to KrisPay miles (and vice versa), or convert partner points to KrisPay miles, to be stored in your KrisPay Wallet, which can then be used as described under Section C (Commercial Terms) below. KrisPay miles can be earned when you pay for purchases at merchants that are our approved partners via the Mobile App and/or at such merchants’ physical stores.

Access Charges

You should be aware that your network provider may charge you both for access to its connection services and for the duration of your mobile phone’s connection while accessing Kris+. You are responsible for these costs and the costs of any other third party associated with the use of Kris+.

Start Date of Services

Your subscription to the Services commences on the date you receive the link to the Mobile App, as you are able to receive the content immediately.

Cancellation

You may uninstall the Mobile App at any time if you desire to stop receiving the Services.

Intellectual Property

You acknowledge that Kris+ or third parties own all rights, title and interest in and to the Mobile App (including the name “Kris+” and “KrisPay”) and software and portions thereof, including without limitation all Intellectual Property Rights. “Intellectual Property Rights” means any and all rights existing from time to time under patent law, copyright law, law relating to the protection of confidential information and trade secrets, trademark law, common law protecting unregistered rights through the tort of passing off, unfair competition law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide. You agree not to modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the Mobile App.

Copyright and Trademarks

You also agree not to remove, obscure, or alter any copyright notice, trademarks, or other proprietary rights notices of Kris+ or those of any third party affixed to or contained within or accessed in conjunction with or through the Mobile App.

Privacy Policy

Refer to the SIA Privacy Policy available at https://www.singaporeair.com/content/dam/sia/web-assets/pdfs/ppsclub-krisflyer/use-miles/krisplus/Privacy_Policy.pdf which sets out how your Personal Data will be processed and protected.

Disclaimer of Warranties

Nothing in these terms limits any applicable statutory guarantees provided under the Competition and Consumer Act 2010 (Cth) (or any successor legislation) of Australia or other equivalent legislation that cannot be excluded. To the fullest extent permitted by law, Kris+ and any third party who makes its software available in conjunction with or through the Mobile App disclaims any responsibility for any harm, loss or damages resulting from your use of the Mobile App and/or any third-party software accessed in conjunction with or through the Mobile App, except to the extent caused by our fraud, negligence or wilful misconduct, or that of our employees, officers, agents or contractors. To the fullest extent permitted by law, the Mobile App and any third-party software made available in conjunction with or through the Mobile App are provided on an "as is" basis with no warranties. Kris+ and such third parties disclaim to the fullest extent permitted by law all express, implied and statutory warranties, including without limitation, the warranties of partner ability,  and non-infringement of proprietary rights. You further acknowledge and agree that you download and/or use the Mobile App and all third-party software made available in conjunction with or through the Mobile App at your own discretion and risk and that you will be solely responsible for any loss or damages to your mobile device system or computer or loss of data that results from the download of use of the Mobile App and/or all third-party software.

Alteration to the Services, Termination

Kris+ may amend all or part of the Services at any time. You acknowledge that Kris+ can withdraw any information, data or content forming a portion of the Services, or cease providing the Services entirely and terminate this Agreement at any time for any reason whatsoever. Where the alteration to the Services are materially unfavourable to you, we will provide you with 30 days’ written notice, unless the alteration is required to comply with any law or necessary for security purposes, in which event we may provide shorter notice as reasonable in the circumstances. If you do not agree with the change, you may choose to stop using the Services and uninstall the Mobile App. It may be necessary for Kris+ and/or SIA to change the list of partner merchants, or cease the listing of  privileges, Partner Vouchers and/or Partner Promo Codes (as defined in these Terms of Use) offered for sale by our merchant partners on the Mobile App from time to time. To the extent that this may be materially unfavourable, where it is reasonably necessary to protect our legitimate business interests, we will not provide notice of such a change.

Interruption of the Services
The Services may be interrupted, in whole or in part, in a case of force majeure (being events outside the control of Kris+ and/or SIA, such as but not limited to disruptions to third party telecommunications networks or internet connectivity) or during periods of maintenance. To the fullest extent permitted by law, Kris+ and/or its designated representative(s) shall not be held liable for any loss or damages caused directly or indirectly by the interruption of all or part of the Services in the case of force majeure or during such periods of maintenance.

Non-transferable rights

The rights to use the Services are personal to you, and you may not transfer or assign to a third party any of your rights and obligations as defined in this Agreement or any other document constituting this Agreement.

Indemnity

You agree to indemnify Kris+ and SIA, and keep Kris+ and SIA indemnified, against any claims, damages, losses, expenses, costs, disbursements and other liabilities arising out of or in connection with:

  1. any unauthorised transactions carried out using your Mobile App or KrisPay wallet as a result of:
    1. you allowing a third party to access the Mobile App or your KrisPay Wallet without the prior written consent of Kris+, and/or
    2. your failure to maintain the security of the Mobile App, KrisPay Wallet, or KrisFlyer account credentials;
  3. your violation of the rights of any third party; and
  4. any breach by you of these Terms of Use.
C. COMMERCIAL TERMS

General Conditions

  1. Misuse of your KrisPay miles may result in suspension or termination of your KrisFlyer account. Kris+ reserves the right to claim compensation from you for damages reasonably sustained in connection with your misuse of Mobile App, except to the extent the damages were sustained as a result of our fraud, negligence or wilful misconduct, or that of our employees, officers, agents or contractors.
  2. Kris+ reserves the right to modify Mobile App and any of its features, and these Terms of Use at any time. This includes changes without limitation to the following:
    1. Kris+ Partners
    2. Rules of earning, using, or expiry of KrisPay miles in the KrisPay Wallet
    3. Terms and Conditions of any privileges or promotions (whether conducted by Kris+, in conjunction with Kris+ Partners, or otherwise) and any other campaign
    4. Transfer rate for KrisFlyer miles to KrisPay miles
    5. Transfer rate of KrisPay miles to KrisFlyer miles
    6. Conversion rate for KrisPay miles to approximate dollar equivalent
    7. Conversion rate for earned partner reward points to KrisPay miles
  3. We will provide you with 30 days’ written notice of changes to the Mobile App and these Terms of Use which are materially unfavourable to you, unless the change is required to comply with any law, to correct an obvious error or is otherwise of a formal, technical or administrative nature or not materially prejudicial to your interest, in which event we may provide shorter notice as reasonable in the circumstances. If you do not agree with the change, you may choose to stop using the Mobile App. Continued use of the Mobile App will be deemed as acceptance of any amendment.
  4. Certain partner benefits and rewards may be subject to their own set of terms and conditions, as specified separately by each relevant partner.
  5. Kris+ is entitled to, in its sole discretion and without prior notice to a member, conduct a review of a member’s account and account activity at any time for compliance with any term or rule of membership of the KrisFlyer programme and/or PPS Club and/or these Terms and Conditions.
  6. You agree to provide Kris+ with any information that is true, accurate and complete as we may reasonably request from time to time for the purposes of providing our Services to you, including opening, operating, maintaining and administering your KrisPay Wallet and KrisPay mobile application (including conducting customer due diligence), and as required by applicable laws. You undertake to promptly notify in writing and provide Kris+ with information regarding any changes in circumstances you become aware of that may cause any such information provided to become false, inaccurate or incomplete and also undertake to provide any other additional documents, records and information as may be reasonably required by Kris+ and/or applicable law. You agree to co-operate with Kris+ in full. You permit us to keep records of such information for the purpose of providing our Services to you and/or for the purpose of complying with any relevant record retention requirements imposed by law.

Enrolment and Obligations

  1. Usage of the Mobile App is limited to natural persons with an existing KrisFlyer membership.
  2. There is no enrolment fee to use the Mobile App.
  3. You shall only be entitled to use the Mobile App if you have a valid KrisFlyer membership.
  4. All of the KrisFlyer membership obligations of the KrisFlyer terms and conditions apply to Kris+ users. The KrisFlyer terms and conditions can be found at https://www.singaporeair.com/en_UK/ppsclub_krisflyer/termsconditions-kf/. In the event of any conflict between these terms and the KrisFlyer terms and conditions in respect of the Services, these terms will prevail.

Using Kris+ Privileges

  1. Kris+ Privileges can be enjoyed at selected partners in accordance with the terms offered by the Partner. Please refer to each individual partner’s terms and conditions.
  2. When you redeem a Kris+ Privilege, you may also make payments for goods and services provided by the merchant. Such payments may be made by redeeming your available KrisPay miles or by using Apple Pay or Google Pay, subject to the terms and conditions of these Terms of Use.
  3. Any liability caused by a Kris+ Partner shall be subject to the terms and conditions between the partner and the end user. A Kris+ Partner is not an agent of Kris+ or SIA and, accordingly, has no right or power to bind or obligate Kris+ or SIA, including to incur any liability or obligation on behalf of Kris+ or SIA.
  4. Kris+ and/or SIA (in the case of Kris+ Privileges provided by overseas merchants) is not responsible or liable for any defects, discrepancies, or issues with any transaction, servicing or product-related matters including but not limited to:
    1. any hardware issues of the equipment (e.g. scanners, credit card payment terminals) used by any partner in the transaction process, including mobile devices issued by but not managed by Kris+; and
    2. any malfunction in any computer system, software (including the Mobile App) or any Internet access service provider that may affect the accuracy or timeliness of the information provided in relation to the redemption of Kris+ privileges,

    except to the extent caused by Kris+ and/or SIA's fraud, negligence or wilful misconduct, or that of our employees, officers, agents or contractor.

Topping up KrisPay Wallet (in the Mobile App) with KrisPay miles by transferring KrisFlyer miles

  1. KrisPay miles are the base unit of measurement within the wallet function of the Mobile App.
  2. One KrisPay mile is equivalent to one KrisFlyer mile. Kris+ reserves the right to make changes to the conversion rates with at least 30 days’ prior notice of such change.
  3. Each top up of the KrisPay Wallet is subject to a minimum top up amount of 1 KrisFlyer mile. Top ups of the KrisPay Wallet are non-reversible, except where such conversion has occurred as a result of an error by Kris+ or within the Mobile App.
  4. The validity period of KrisPay miles which have expired cannot be extended. Kris+ may, at its sole discretion, and with at least 30 days’ prior notice, change the minimum and maximum number of KrisFlyer miles for each top up of the KrisPay Wallet.
  5. Pooling of KrisPay miles is not permitted, and each Kris+ membership or account can be utilised by only one person. In the event that your Kris+ membership or account is found to be used by more than one person, Kris+ reserves the right to, acting reasonably, suspend your access to the Mobile App and forfeit the KrisPay miles therein without compensation.
  6. KrisPay miles are strictly non-transferable to another user unless stated otherwise in these Terms of Use.

Using KrisPay miles

  1. KrisPay miles can be used to redeem for part of or the total amount of goods or services sold by our range of partners. For a full list of our partners, please refer to the Mobile App. Participating partners are subject to change without notice.
  2. While Kris+ may from time to time provide an approximate conversion rate of the KrisPay miles with reference to Singapore dollars, Australian dollars or other currencies (as applicable), by providing 30 days notice:
    1. such approximate conversion rate is subject to change at the discretion of Kris+;
    2. holders of the KrisPay miles cannot withdraw the KrisPay miles for Singapore dollars, Australian dollars or any other currency.
  3. The minimum number of KrisPay miles required for each redemption with a partner is 15 KrisPay miles. Kris+ may, at its sole discretion, change the minimum number of miles required to make a redemption at a partner and will provide you with at least 30 days’ notice of such change.
  4. Replacements of items and refunds of goods or services fully or partially redeemed using KrisPay miles are subject to each partner’s terms and conditions.
  5. For other terms and conditions related to redemptions at the partners, please refer to each partner’s terms and conditions.
  6. Kris+ is not responsible or liable for any defects, discrepancies, or issues with any transactional, servicing or product-related matters (including but not limited to any hardware issues of the equipment, e.g. scanners, credit card payment terminals) used by any partner in the transaction process, including mobile devices issued by but not managed by Kris+, except to the extent caused by our fraud, negligence or wilful misconduct, or that of our employees, officers, agents or contractors.
  7. KrisPay miles must be valid at the time of redemption including for purchases of goods or services in-store, for vouchers, for online promotional codes, for KrisShop products or any other payments made with miles. Invalid miles are not eligible for any redemptions. Any redemptions made using invalid miles may be invalidated or voided at our reasonable discretion.

Earning KrisPay miles

  1. KrisPay miles can be earned when:
    1. Eligible Earn Transactions: You make card payments at our range of Earn-partners (“Eligible Earn Transactions”) via the Mobile App. No KrisPay miles shall be earned on any portion or whole of any transaction amount paid for by redeeming KrisPay miles. Please refer to the Mobile App which indicates the partners you can earn miles from (“Earn-partners”). Participating Earn-partners are subject to change without notice.
    2. Conversion of earned Partner Reward Points: You convert reward points (“Partner Reward Points”) that you have earned (and which have not been purchased) through the relevant partners (“Conversion-partners”), to KrisPay miles. Please see the “Transfer” feature in the Mobile App which indicates the Conversion-partners you can convert earned Partner Rewards Points from. Participating Conversion-partners are subject to change without notice.
    3. Rewarded by Kris+: You are rewarded with KrisPay miles by Kris+ for actions fulfilled in a marketing or tactical campaign e.g. completing a challenge set out the Kris+ app. Such rewards are subject to the terms and conditions of each marketing or tactical campaign.
  2. For Eligible Earn Transactions:
    1. The number of KrisPay miles you can earn for each Eligible Earn Transaction, also known as the “earn rate”, may vary by Earn-partner. Earn rates can be changed by Kris+ or the Earn-partner at any time, without prior notice. Earn rates can be found on the “Our Partners” page in the Mobile App, where applicable. The number of KrisPay miles earned will be (a) based on the applicable dollar earn rate of the respective Earn-partners, and (b) rounded down to the nearest whole number.

      For example, in Singapore, if the applicable earn rate is S$2 to 1 KrisPay mile, a spend amount of S$5 will result in an earn of 2 KrisPay miles.

    2. Replacements of items and refunds of goods or services purchased through card payments via the Mobile App are subject to each partner’s terms and conditions. If a refund of goods or services purchased is made with a partner, Kris+ has the sole and absolute discretion, acting reasonably, to deduct the corresponding number of earned KrisPay miles in connection with such purchase from the KrisPay Wallet. If there is an insufficient number of KrisPay miles in the KrisPay Wallet at the time of deduction in relation to the number of earned KrisPay miles in relation to such purchase, SIA is entitled to deduct such number of KrisFlyer miles from the KrisFlyer account (subject to the prevailing conversion rate between KrisPay miles and KrisFlyer miles at the relevant time) equivalent to such deficit.
    3. For other terms and conditions governing purchases made at Earn-partners, please refer to each partner’s terms and conditions.
    4. Kris+ is not responsible or liable for any defects, discrepancies, or issues with any transactional, servicing or product-related matters (including but not limited to any hardware issues of the equipment e.g. scanners, credit card payment terminals) used by any partner in the transaction process, including mobile devices issued by but not managed by Kris+, except to the extent caused by our fraud, negligence or wilful misconduct, or that of our employees, officers, agents or contractors.
  3. For converting Earned Partner Reward Points to KrisPay miles:
    1. The minimum top up of the KrisPay Wallet by converting earned Partner Reward Points is subject to a minimum set by the Conversion-partner.
    2. Top ups of KrisPay miles into the KrisPay Wallet pursuant to conversion from earned Partner Reward Points are non-reversible, except where such conversion has occurred as a result of an error by Kris+ or within the Mobile App.
    3. The conversion rate for the conversion of earned Partner Reward Points to KrisPay miles differs for each partner and is subject to change from time to time. You can key in the number of earned Partner Reward Points you wish to convert in the top-up screen within the Mobile App, and the number of KrisPay miles you will receive through the conversion of the corresponding earned Partner Reward Points will be reflected on the screen.
    4. For other terms and conditions related to conversion of earned Partner Reward Points, please refer to each partner’s terms and conditions.
    5. Kris+ is not responsible or liable for any defects, discrepancies, or issues with any transactional, servicing or product-related matters (including but not limited to any hardware issues of the equipment, e.g. scanners, credit card payment terminals) used by the respective partners in the transaction process, including mobile devices issued by but not managed by Kris+, except to the extent caused by our fraud, negligence or wilful misconduct, or that of our employees, officers, agents or contractors.

Payment methods

  1. If you choose to pay using an online payment method (i.e. Apple Pay / Google Pay), the payment will be processed by our third-party service provider(s). With your consent, your credit card / payment information will be stored with our third-party service provider(s). Kris+ does not store your credit card information and therefore, we disclaim all liabilities associated with the security of the payment method.
  2. We reserve the right to exercise our lawful remedies if any dispute or issue arises over your payment, or if we or a merchant partner do not receive full payment or applicable transaction fees for your purchase, including but not limited to claiming the full price of the purchase or transaction fees as a debt from you; and/or deducting any number of KrisPay miles from your KrisPay Wallet (subject to the prevailing conversion rate between KrisPay miles and Singapore dollars, Australian dollars or other currencies at the relevant time) to be applied towards payment for your purchase.
  3. The Mobile App cannot be used to, and under no circumstances are you permitted to use the available payment methods to, send money in circumstances where such monies are not for the purposes of payment for goods or services sold by Kris+, SIA or our range of partners, pursuant to these terms and conditions.
  4. In Singapore, any money which Kris+ may receive by virtue of the operation of the Mobile App is money to be paid to the merchant whose goods and services you have purchased (and in which respect such money is paid as consideration). Such money is received by Kris+ on account of the merchant that is entitled to the money, and is not received on your account.
  5. In Australia, a payment made using your credit or debit card to a merchant whose goods and services you have purchased, by virtue of the operation of the Mobile App, is made by means of the non-cash payment facility issued by Airwallex Pty Ltd (ACN 609 653 312, AFSL 487221). Kris+ does not receive, hold or transfer money on behalf of any person, including the end user or merchant. Kris+’s activities with respect to payments are limited to arranging for the issuance of a non-cash payment facility which is undertaken as authorised representative of Airwallex. For further details regarding this facility, please see Airwallex’s Product Disclosure Statement (PDS) available on Airwallex’s website at https://www.airwallex.com/au/terms/product-disclosure-statement and the target market determination available from Airwallex’s website at  https://www.airwallex.com/au/terms/target-market-determination.

Fees and charges

  1. Kris+ does not charge fees to end-users in relation to the Mobile App. Further, any exchange rate applied for a particular payment transaction would not be available at the point of transaction, and will be determined at a later date.

Transferring KrisPay miles to KrisFlyer miles

  1. KrisPay miles can be converted into KrisFlyer miles and transferred to your KrisFlyer account only if it is (a) earned from an Eligible Earn Transaction, or (b) through Conversion of earned Partner Reward Points.
  2. KrisPay miles earned can only be transferred into KrisFlyer miles and transferred to your KrisFlyer account if you convert and transfer the number of miles earned per Eligible Earn Transaction or Conversion of earned Partner Reward Points (as the case may be) (a) in its entirety and (b) within 21 days from the point of accrual of the KrisPay miles.
  3. Transfer rates from KrisPay miles to KrisFlyer miles are subject to change. Kris+ reserves the right to change the transfer rate of KrisPay miles to KrisFlyer miles with at least 30 days’ notice.
  4. Earned KrisPay miles that have been transferred into KrisFlyer miles and transferred to your KrisFlyer account will have a validity of 3 years within your KrisFlyer account, from the point of transfer. Such KrisFlyer miles will be subject to the terms and conditions of the KrisFlyer Programme at https://www.singaporeair.com/en_UK/ppsclub_krisflyer/termsconditions-kf/.
  5. Earned KrisPay miles can only be transferred into KrisFlyer miles and transferred to your own KrisFlyer account with the same KrisFlyer ID.

Expiry of KrisPay miles

  1. KrisPay miles are valid for 6 months starting from the month during which you topped up your KrisPay Wallet with such KrisPay miles using your KrisFlyer miles, or the month during which such KrisPay miles were earned and credited to your KrisPay Wallet. For example, if you topped up 100 KrisPay miles into your KrisPay Wallet on any day in January 2019, they would expire on 31 July 2019, at 23:59 hours Singapore time (GMT +08:00 hours).
  2. The validity period of KrisPay miles that have already expired cannot be extended.
  3. Notifications of expiring KrisPay miles will be displayed on the home screen of the Mobile App on the month of expiry.

Products offered on Mobile App

  1. You agree to comply with any and all guidelines, notices, operating rules and policies and instructions pertaining to the purchase of products listed on the Mobile App as set out in the schedules annexed to these terms and conditions, including any amendments to the aforementioned issued by Kris+ from time to time. Kris+ reserves the right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on Kris+ website (at krisplus.com) and/or Mobile App. Where the change is materially unfavourable to you, we will provide you with 30 days’ written notice, unless the change is required to comply with any law or necessary for security purposes, in which event we may provide shorter notice as reasonable in the circumstances. If you do not agree with the change, you may choose to stop using the Mobile App.

Using Mobile App

  1. You must not use the Mobile App or KrisPay Wallet for any unlawful or prohibited purposes, or for any unauthorised or fraudulent payments. You hereby represent, warrant and undertake to Kris+ that you are purchasing goods and services using the Mobile App with funds which are from legitimate sources and which do not constitute the proceeds of criminal conduct, or realisable property, or the proceeds of terrorism financing or property of terrorists under applicable law (including, without limitation, the Corruption, Drug Trafficking and Other Serious Crimes (Confiscation of Benefits) Act 1992 of Singapore and the Terrorism (Suppression of Financing) Act 2002 of Singapore, or the Australian Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), Autonomous Sanctions Act 2011 (Cth), and applicable sanctions regulations under Charter Nations Act 1945 (Cth), and other applicable Australian Commonwealth, State and Territory legislation), and which are not derived from or related to any unlawful activities.
  2. You must not:
    1. where applicable, resell the Services;
    2. use the Mobile App or your KrisPay miles for any activity which breaches any law;
    3. use the Mobile App or your KrisPay miles in a way which interferes with its availability with other users; or
    4. where applicable, use other means to transact or obtain information if you are unable to use the Mobile App.

    If Kris+ (in its sole discretion acting reasonably) believes that you are in breach or will be in breach, of any of these Terms of Use, or have engaged in any prohibited, fraudulent or unlawful conduct in relation to your Kris+ account or KrisFlyer account, Kris+ reserves its right, on notice to you, to (a) cause the termination or suspension of your KrisFlyer account and forfeit the KrisFlyer miles therein without compensation, and/or (b) terminate or suspend your access to the Mobile App or KrisPay Wallet and forfeit the KrisPay miles therein without compensation. You may dispute a decision of Kris+ to terminate or suspend your KrisFlyer account or KrisPay Wallet, by issuing a complaint to KF_contact@singaporeair.com.sg within 30 days of the suspension for consideration by Kris+. Upon consideration of any complaint, Kris+ may, acting reasonably, choose to either withdraw or maintain the termination or suspension.

  3. Kris+ and its licensors retain all rights (including trademark, copyright and patent rights) with respect to all software and underlying information and material available through the Mobile App. Where applicable, you must not download or otherwise export or re-export any software or underlying information or material available through the Mobile App except with the written permission of Kris+ and in full compliance with all Singapore, Australian and other applicable laws and regulations. In particular, but without limitation, you must not download or otherwise export or re-export any software or underlying information or material available through the Mobile App unless such downloading occurs in the course of using Kris+ in accordance with the written instructions of Kris+.
  4. You represent that you have the legal capacity (as applicable in the jurisdiction in which you transact) to create binding legal obligations for any liability you may incur as a result of the use of the Mobile App. You are financially responsible for all uses of the Mobile App by yourself. You hereby represent and warrant that all information supplied by yourself in using the Mobile App is true and accurate.

Limitation of Liability

  1. Nothing in these terms limits any applicable statutory guarantees, including those provided under the Competition and Consumer Act 2010 (Cth) of Australia (or any successor legislation) or other equivalent legislation that cannot be excluded.
  2. To the maximum extent permitted by law, Kris+ and SIA will not be liable to any person for any injury, loss, claim, damage, cost, disbursement or expense of any kind whatsoever arising out of or in connection with the use of the Mobile App, except to the extent such injury, loss, claim, damage, cost, disbursement or expense is caused by (a) our fraud, negligence or wilful misconduct or that of our employees or officers (b) fraud, negligence or wilful misconduct of Kris+ and/or SIA’s agents to the extent that the relevant act or omission is within the authorisation from Kris+ and/or SIA, or (c) acts of our contractors that are within our reasonable control.
  3. Kris+ and/or SIA (in the case of Kris+ Privileges provided by overseas merchants) will endeavour to ensure the availability of products and services provided by partners but will not be liable for any injury, loss, claim, damage, cost, disbursement or expense of any kind whatsoever arising from the failure by partners to provide such products and/or services. Where you use the services provided by a programme partner or purchase a product from a partner, their terms and conditions will apply, and Kris+ and SIA will not be liable for any injury, loss, claim, damage, cost, disbursement or expense, except to the extent caused by (a) our fraud, negligence or wilful misconduct or that of our employees or officers, (b) fraud, negligence or wilful misconduct of Kris+ and/or SIA’s agents to the extent that the relevant act or omission is within the authorisation from Kris+ and/or SIA, or (c) acts of our contractors that are within our reasonable control.
  4. A Partner is not an agent of Kris+ or SIA and, accordingly, has no right or power to bind or obligate Kris+ or SIA, including to incur any liability or obligation on behalf of Kris+ or SIA.       
  5. To the extent permitted by law, the liability of Kris+ with respect to any claims shall be limited to re-crediting the value of the KrisPay miles redeemed by you into the Mobile App or providing other reasonable, alternative, and comparable benefits as exclusively determined by Kris+.

Termination or Suspension of Service

  1. If your KrisFlyer account or access to Mobile App is suspended, you will not be able to use any KrisFlyer miles and KrisPay miles. Due to their limited validity period, these KrisPay miles may expire during the suspension period. Provided the accrued KrisPay miles have not expired during the suspension period, you may use the remaining valid KrisPay miles once the suspension from KrisFlyer or access to Mobile App is lifted. If you have successfully disputed the termination or suspension of your KrisFlyer account or KrisPay Wallet under the terms and conditions of these Terms of Use, all KrisPay miles valid at the time of your wrongful termination or suspension will be reinstated, and all validity periods will be extended to account for the period of termination or suspension.
  2. If your KrisFlyer account or KrisPay Wallet is permanently terminated and (if applicable) is not successfully disputed, the KrisPay miles accrued in your KrisPay Wallet shall be revoked and forfeited without compensation. Such termination shall not be seen as a waiver by Kris+ to pursue any other available remedy.

Miscellaneous

  1. Kris+ and/or SIA (in the case of Kris+ Privileges provided by overseas merchants) may assign or deal with these Terms of Use in favour of any of their subsidiaries, related corporations, subcontractors or appointed agents to carry out its obligations herein. Kris+ and SIA shall not be responsible to you for any delay in performance or non-performance of its subcontractors and/or agents due to causes beyond their reasonable control. In this clause, a corporation is a “related corporation” of another corporation when the first mentioned corporation (a) is a holding company of the other corporation; (b) is a subsidiary of the other corporation; or (c) is a subsidiary of the holding company of the other corporation.
  2. Kris+ shall not be in breach of its obligations of confidentiality if disclosure of your confidential information is pursued in conjunction with an order of court, or is required by law or any governmental or regulatory authority. However, if the disclosure is not required with immediate effect, Kris+ shall give you prior notice of such disclosure.
  3. Any KrisPay miles credited to your KrisPay Wallet in the Mobile App, that are found to be ineligible, invalid, or erroneously credited (as determined by Kris+ in its reasonable discretion) will be deducted automatically.
  4. The sale or barter of KrisPay miles is prohibited and will result in forfeiture of those KrisPay miles without compensation. Any person in breach of this clause may also be subject to litigation and liable for damages, and transaction costs.
  5. Any transactions carried out on the Mobile App by KrisFlyer members below the age of contractual capacity (based on the jurisdiction in which they transact) will require consent from their parents or legal guardians. Kris+ will not be responsible for the verification of the parent’s or guardian’s authority to give consent.
  6. Should Kris+ collaterals be available in other languages, the English language version shall be the only point of reference if any discrepancy arises.
  7. The Kris+ mobile application uses an Application Programming Interface (API) provided by Deepl (www.deepl.com) to translate English content on the Kris+ mobile application to a foreign language which is made available on the Kris+ mobile application as a language option (“Translation Service”). The Translation Service is provided “as is” and no representation nor warranty, either express or implied, is made regarding the accuracy, reliability or correctness of any translated content created using the Deepl API. The English language version of any content on the Kris+ mobile application shall prevail and control in all respects.
  8. These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any unresolved dispute arising under, out of, or in connection with these Terms of Use, including any questions regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force.
  9. Our normal business days and hours, and any changes thereto, will be published via the updates in the Kris+ Mobile App and krisplus.com website. You agree that such publication shall be sufficient notice to you of our normal business days and hours, and any changes to the same.

    Kris+ will maintain personnel at its permanent place of business in Singapore at 722 Upper Changi Road East, Singapore 486854 to address any queries or complaints every Tuesday to Thursday (except public holidays in Singapore) for a minimum of eight hours on each day between 9.00am and 5.00pm (SGT).   Kindly note that prior security clearance is required to enter the premises.

D. EXISTING KRISFLYER TERMS AND CONDITIONS

The KrisFlyer terms and conditions can be found at https://www.singaporeair.com/en_UK/ppsclub_krisflyer/termsconditions-kf/.

Schedule 1 – Partner Promo Codes and Partner Vouchers

Using Partner Vouchers

  1. “Partner Voucher” means (1) an electronic voucher that can be redeemed by a user of the Mobile App for certain good(s), product(s) or service(s) offered by a merchant partner of Kris+ in Singapore or Australia, or (2) an electronic voucher denominated in Singapore dollars or Australian dollars, the value of which can be applied to a purchase made by a user of the Mobile App with a particular merchant partner of Kris+. The contract for sale of Partner Voucher is directly between you and the partner. Kris+ is not a party to that or any other contract between the partner and you and accepts no obligations in connection with any such contract. Partner will be solely responsible for the sale and redemption of the partner voucher, the listing of partner voucher, warranty of purchase and the related matters.
  2. Partner Vouchers are provided to you subject to the terms on which the Partner Voucher is issued, published by the partner. Redemption of each Partner Voucher is subject to the relevant partner merchant’s terms and conditions published on the Mobile App or any other additional conditions the merchant partner may from time to time prescribe.
  3. Unless a Partner Voucher’s terms and conditions state otherwise,
    1. a Partner Voucher can be acquired using KrisPay miles, or purchased using Apple Pay or Google Pay via the Mobile App.
    2. KrisPay miles can be earned from Partner Voucher purchases made using Apple Pay or Google Pay via the Mobile App.
  4. Partner Vouchers are deemed to be acquired when a Kris+ user receives a confirmation notification from the Mobile App.
  5. Partner Vouchers are to be redeemed in-store at the relevant partner merchant’s retail outlet, subject to the terms on which the Partner Voucher is issued, as set by the relevant partner.
  6. Partner Vouchers may be redeemed only within the redemption period specified on it or within its terms and conditions. No extension of the redemption period will be granted unless the Partner at its sole discretion approves.
  7. The price of Partner Vouchers will be the price listed on Mobile App at the time which you place an order to purchase a Partner Voucher on the Mobile App.
  8. Nothing in these terms limits any applicable statutory guarantees provided under the Competition and Consumer Act 2010 (Cth) (or any successor legislation) or other equivalent legislation that cannot be excluded. Kris+ endeavours to ensure that information and descriptions of Partners’ products, goods, and services which are displayed through the Mobile App are accurate and current. However, Kris+ does not represent, warrant or guarantee that this information or descriptions are accurate, complete, reliable, current or error-free. Images or videos of any Partner Voucher are for reference only and may not always accurately show every aspect of such Partner Voucher. The terms and conditions published on the Mobile App shall prevail to the extent of any inconsistency.
  9. You further understand and agree that:
    1. Kris+ facilitates the sale and purchase of Partner Vouchers by featuring the Partner Vouchers on Mobile App on behalf of merchant partners;
    2. any offer of sale of Partner Promo Codes is made by the merchant partner and on the basis of the terms and conditions of the relevant Partner Voucher being offered for sale as set out on the Mobile App at the time of sale;
    3. Kris+ may cease to list on the Mobile App any Partner Voucher at any time and for any reason without prior notice;
    4. Kris+ may issue a refund of the value of any purchased Partner Voucher to you and cease to make available such Partner Voucher on the Mobile App if it reasonably determines that the sale, purchase, and/or issuance of the Partner Voucher was fraudulent, irregular, or processed on the basis of an accounting or technical error;
    5. each merchant Partner is responsible for fulfilling the vouchers it issues in accordance with the terms and conditions of the Partner Voucher in effect at the time the Partner Voucher is purchased;
    6. any question, dispute, or claim arising in connection with a Partner Voucher is to be addressed and resolved solely by you and the relevant merchant Partner, unless such question, dispute or claim is in relation to our own conduct or that of our employees, officers, agents or contractors; and
    7. Any liability caused by a Partner shall be subject to the terms and conditions between the partner and the end user. The Partner is not an agent of Kris+ or SIA and, accordingly, has no right or power to bind or obligate Kris+ or SIA, including to incur any liability or obligation on behalf of Kris+ or SIA.
    8. Kris+ is not responsible or liable, to the extent permitted by law, for any claim, demand, loss, cost, expense or liability of any kind (whether direct, indirect, special, consequential or otherwise) which may be suffered or incurred by any person:
      1. in using or attempting to use any Partner Voucher (in any way and for any purpose);
      2. in relation to any goods, products, and/or services provided or to be provided by a merchant Partner (including for any defect, damage, disruption, failure and/or unavailability); or
      3. in connection with any act or omission by a merchant Partner (including the refusal of a merchant to accept, recognise or honour any partner voucher),

      except to the extent such claim, demand, loss, cost, expense of liability arose as a result of our fraud, negligence or wilful misconduct, or that of our employees, officers, agents or contractors.

Using Partner Promo Codes

  1. “Partner Promo Code” means a code that can be redeemed by a user of the Mobile App on the website/mobile application of a merchant partner of Kris+ to (1) purchase certain good(s), product(s) or service(s) offered by such merchant partner or (2) obtain a discount or promotional purchase terms for certain good(s), product(s) or service(s) offered by such merchant partner. The contract for sale of Partner Promo Code is directly between you and the partner. Kris+ is not a party to that or any other contract between the partner and you and accepts no obligations in connection with any such contract. Partner will be solely responsible for the sale contract with you, the listing of Partner Promo Code, warranty of purchase and the related matters.
  2. Redemption of each Partner Promo Code is subject to the relevant partner merchant’s terms and conditions published on the Mobile App or any other additional conditions the merchant partner may from time to time prescribe.
  3. Unless a Partner Promo Code’s terms and conditions state otherwise,
    1. a Partner Promo Code can be acquired using KrisPay miles, or purchased using Apple Pay or Google Pay via the Mobile App.
    2. KrisPay miles can be earned from Partner Promo Code purchases made using Apple Pay or Google Pay via the Mobile App.
  4. Partner Promo Codes are deemed to be acquired when a Kris+ user receives a confirmation notification from the Mobile App.
  5. Partner Promo Codes are to be redeemed online at the relevant merchant partner’s website/ mobile application, subject to the terms on which the Partner Promo Code is issued, as set by the relevant partner.
  6. A Kris+ user may choose to use the “Redeemed this deal?” toggle provided in the Mobile App to manually track the Partner Promo Code usage.
  7. Partner Promo Codes may be redeemed only within the redemption period specified on it or within its terms and conditions. No extension of the redemption period will be granted unless the partner merchant at its sole discretion approves. 
  8. The price of Partner Promo Code shall be the price listed on Mobile App at the time which you place an order to purchase a Partner Promo Code on the Mobile App.
  9. Kris+ endeavours to ensure that the information and descriptions of merchant Partners’ products, goods, and services which are displayed the Mobile App are accurate and current. However, Kris+ does not represent, warrant or guarantee that this information or descriptions are accurate, complete, reliable, current or error-free. Images or videos of any Partner Promo Code are for reference only and may not always accurately show every aspect of such Partner Promo Code. The terms and conditions published on the Mobile App shall prevail to the extent of any inconsistency. Nothing in these terms limits any applicable statutory guarantees provided under the Competition and Consumer Act 2010 (Cth) (or any successor legislation) or other equivalent legislation that cannot be excluded.
  10. You further understand and agree that:
    1. Kris+ facilitates the sale and purchase of Partner Promo Code by featuring the Partner Promo Code on Mobile App on behalf of merchant partners;
    2. any offer for sale of Partner Promo Codes is made by the merchant Partner and on the basis of the terms and conditions of the relevant Partner Promo Code being offered for sale as set out on the Mobile App at the time of sale;
    3. Kris+ may cease to list for sale on the Mobile App any Partner Promo Code at any time and for any reason without prior notice;
    4. Kris+ may issue a refund of the value of any purchased Partner Promo Code and cease to make available such Partner Promo Code on the Mobile App, if it reasonably determines that the sale, purchase, and/or issuance of the Partner Promo Code was fraudulent, irregular, or processed on the basis of an accounting or technical error;
    5. each merchant partner is responsible for fulfilling the promo codes it issues in accordance with the terms and conditions of the Partner Promo Code in effect at the time the Partner Promo Code is purchased;
    6. any question, dispute, or claim arising in connection with a Partner Promo Code is to be addressed and resolved solely by you and the relevant merchant Partner, unless such question, dispute or claim is in relation to our own conduct or that of our employees, officers, agents or contractors;
    7. Kris+ is not responsible or liable, to the extent permitted by law, for any claim, demand, loss, cost, expense or liability of any kind (whether direct, indirect, special, consequential or otherwise) which may be suffered or incurred by any person:
      1. in using or attempting to use any Partner Promo Code (in any way and for any purpose);
      2. in relation to any goods, products, and/or services provided or to be provided by a merchant partner (including for any defect, damage, disruption, failure and/or unavailability); or
      3. in connection with any act or omission by a merchant partner (including the refusal of a merchant to accept, recognise or honour any Partner Promo Code),

      except to the extent such claim, demand, loss, cost, expense of liability arose as a result of our fraud, negligence or wilful misconduct, or that of our employees, officers, agents or contractors.

    8. Merchant Partners are not agents of Kris+ or SIA and, accordingly, have no right or power to bind or obligate Kris+ or SIA, including to incur any liability or obligation on behalf of Kris+ or SIA.
Schedule 2 - Shopping at KrisShop via Kris+
  1. You may place an order using the Mobile App for the purchase of products, goods and/or services listed by KrisShop for sale from time to time on the Mobile App (“KrisShop Products”). You may make payment for the purchase of KrisShop Products by using any of the payment methods prescribed by Kris+ from time to time.
  2. When you use the Mobile App to place an order for the purchase of KrisShop Products, Kris+ will collect payment from you upon (i) KrisShop’s acceptance of your order and (ii) the formation of a legally binding contract (“Purchase Contract”) between KrisShop and you in respect of your order on such terms and conditions as may be imposed by KrisShop, which can be found at https://www.krisshop.com/en/page/platform-and-sale-terms#sale (the “KrisShop Platform and Sale Terms”). For the avoidance of doubt, the terms and conditions published on the Mobile App shall prevail to the extent of any inconsistency with the KrisShop Platform and Sale Terms.
  3. All KrisShop orders made via the Mobile App are subject to KrisShop’s acceptance in its sole discretion and each Purchase Contract will constitute a separate contract between you and KrisShop.
  4. Kris+ is not a party to the Purchase Contract or any other contract between KrisShop and you and accepts no obligations in connection with any such contract. KrisShop is solely responsible for fulfilling the Purchase Contract in accordance with the terms and conditions of the Purchase Contract, including but not limited to delivery.
  5. All returns, refunds, questions, disputes, or claims arising under or in connection with your Purchase Contracts with KrisShop are to be addressed and resolved solely between KrisShop and you in accordance with the terms and conditions of the relevant Purchase Contracts; and you will not have any recourse against Kris+ in respect of the same.
  6. Information and descriptions of KrisShop Products are displayed on the Mobile App on an ‘as is’, ‘as available’ basis for informational purposes only, and Kris+ does not represent, warrant or guarantee that this information or descriptions are accurate, complete, reliable, current or error-free. Images or videos of any KrisShop Products are for reference only and may not always accurately show every aspect. All warranties, guarantees, conditions or terms pertaining to KrisShop Products, including those implied by statute or common law, are excluded by Kris+ to the fullest extent permitted by law.
  7. Kris+ is not responsible or liable, to the extent permitted by law, for any claim, demand, loss, cost, expense or liability of any kind (whether direct, indirect, special, consequential or otherwise) which may be suffered or incurred by any person:
    1. in relation to KrisShop Products purchased from KrisShop (including for any delay, defect, damage, disruption, failure and/or unavailability); or
    2. in connection with any act or omission by KrisShop (including but not limited to the failure by KrisShop to fulfil any of its obligations under the Purchase Contract).
  8. Kris+ is not responsible or liable, to the extent permitted by law, for any claim, demand, loss, cost, expense or liability of any kind (whether direct, indirect, special, consequential or otherwise) which may be suffered or incurred by any person:
    1. Kris+ facilitates the sale and purchase of KrisShop Products by featuring the KrisShop Products on the Mobile App on behalf of KrisShop;
    2. KrisShop may change any offer for sale of KrisShop Products it lists on the Mobile App by updating the terms and conditions of the relevant KrisShop Products being offered for sale;
    3. Kris+ may cease to list for sale on the Mobile App any KrisShop Products at any time and for any reason without prior notice.
Schedule 3 - Kris+ Challenge
  1. From time to time, Kris+ may make available on the Mobile App certain time-limited task-based events for Kris+ users to participate in (each such event referred to as a “Kris+ Challenge”).
  2. Kris+ Challenge is a feature that gives Kris+ users even more ways to unlock rewards for your everyday spend. Kris+ Challenges require you to complete certain tasks by a specified date to receive your rewards, including but not limited to making transactions with partners, topping up your wallet and checking into the Mobile App. You will need to manually opt-in to participate in individual Kris+ Challenges to be eligible for the completion rewards.
  3. You can view the list of active Kris+ Challenges available for participation on the “Current” Kris+ Challenges page, which can be accessed by clicking on the “Challenges” icon via the Mobile App home page. Further details about a Kris+ Challenge may be found by clicking on the respective tile in the Mobile App and you will be directed to the relevant Kris+ Challenge page, where you can view the requirements to complete the Kris+ Challenge. You may also refer to the “How to Win” and “Terms & Conditions” sections for details specific for each Kris+ Challenge.
  4. In order to participate and opt into a Kris+ Challenge, you will need to click on “Start now” on the relevant Kris+ Challenge page. There is no limit to the number of Kris+ Challenges that you may participate or opt into, subject to the Kris+ Challenge being active at the relevant time. In the event a task that is required to be completed applies across multiple Kris+ Challenges, the completion of such task will count towards the progress of each Kris+ Challenge. You can return to the Kris+ Challenge page to view your ongoing Kris+ Challenges and current progress on the same page. Expired Kris+ Challenges will be shown on the “Past” tab of the Kris+ Challenges page.
  5. The award of miles as a reward for completion of a Kris+ Challenge is limited to once per Kris+ user per Kris+ Challenge. Miles rewards will be automatically credited to your KrisPay Wallet upon completion of a Kris+ Challenge. Miles rewards from Kris+ Challenges (i) can only be utilised or redeemed on the Mobile App; (ii) are valid for 6 months from the date of credit; and (iii) will not be transferrable to your KrisFlyer account or convertible to KrisFlyer Miles.
  6. Kris+ reserves the right to amend or withdraw Kris+ Challenges and its accompanying terms and conditions without prior notice. Kris+ is further entitled to, in its own discretion, invalidate any transaction or activity that does not comply with the Kris+ Challenge terms & conditions.
  7. Kris+ is not responsible or liable, to the extent permitted by law, for any claim, demand, loss, cost, expense or liability of any kind (whether direct, indirect, special, consequential or otherwise) which may be suffered or incurred by any person in connection with their participation or opt-in to a Kris+ Challenge.
Schedule 4 – Booking rides on CDG Zig
  1. CDG Zig on Kris+ allows you to book taxi rides on the CDG Zig platform. You may make payment for your taxi ride by using any of the payment methods prescribed by Kris+ from time to time.
  2. When making a booking on CDG Zig platform hosted on Kris+, you agree to pay:
    • Fees for the transportation service charged by CDG Zig,
    • any extra surcharges incurred during your trip (such as ERP charges).
    (collectively, the “Total Fare ”)
  3. At the point of making the booking, you must select your preferred payment method:
    • online payment method (i.e. Apple Pay / Google Pay);
    • KrisPay miles; or
    • a mixture of both,
  4. The authorisation hold will be charged and set-off against the Total Fare.
    • If the authorisation hold is in excess of the Total Fare, the amount in excess of the Total Fare will be refunded.
    • If the authorisation hold is less than the Total Fare, the local Singapore Airlines office will contact you for manual collection of the Total Fare.
  5. In the event that the payment is not received by Kris+ for any reason, then without prejudice to any remedies or actions available at law or equity, we reserve the right to claim the payment directly from you, including but not limited to claiming the Total Fare as a debt from you; and/or deducting any number of KrisPay miles from your KrisPay Wallet (subject to the prevailing conversion rate between KrisPay miles and Singapore dollars or other currencies at the relevant time) to be applied towards payment of the Total Fare.
  6. You agree to all terms and conditions governing the use of the CDG Zig platform for ride hailing and/or taxi booking services (a copy of which can be found at www.cdgtaxi.com.sg/ride-hailing-tcs).
Schedule 5 – Making dining reservation on Kris+ (Reserve-A-Table feature)

Earning miles in Kris+ for transactions made on "Reserve-A-Table" platform

  1. KrisPay miles can be earned when users fulfil a booking made (“Eligible Earn Transaction”) on the "Reserve-A-Table" platform by dining at the restaurant partners of THE CHOPE GROUP PTE LTD (trading as “Chope”). The restaurant partners are subject to change at any time and without notice. For clarity, to complete an Eligible Earn Transaction, users must dine at a restaurant partner at the date and time specified in the restaurant booking, provide their names to the restaurant as per the booking records on "Reserve-A-Table", and provide any other records requested by Chope and/or Kris+ to confirm that the user has dined at the relevant restaurant partner at the date and time specified in the restaurant booking.
  2. The number of miles you can earn for each Eligible Earn Transaction (the “Earn Rate”), is 100 miles. The Earn Rate can be changed by Kris+, at any time and without prior notice.
  3. KrisPay miles earned from an Eligible Earn Transaction will be automatically credited into your KrisPay wallet within the Kris+ mobile application by the 5th day upon fulfilling the booking. Users must have Kris+ mobile app downloaded and logged in at least once to have their wallet created.

    All KrisPay miles earned from Eligible Earn Transactions can be converted to KrisFlyer miles within 21 days i.e. by the 5th +21 days upon fulfilling the booking. KrisPay miles that are not converted to KrisFlyer miles will remain in the KrisPay wallet with a validity of 6 months from the date the KrisPay miles are posted in your KrisPay wallet.

  4. You need to download the Kris+ Mobile App, and have a valid KrisFlyer account, before Kris+ can credit the KrisPay miles into your Kris+ Mobile App. If users do not have a valid Kris+ account, the "Reserve-A-Table" team will notify users at their registered email in KrisFlyer. Users will then need to install Kris+ from the Apple App Store or Google Play Store, and login for the first time before miles can be credited into their KrisPay wallet in the Kris+ app.
  5. Without prejudice to such other remedies as it may have, Kris+ shall be entitled, in its sole discretion and without any prior notice to you, to forfeit any KrisPay miles credited to you, or any KrisFlyer miles converted from KrisPay miles credited to you, for any reservation made using the “Reserve-A-Table” platform which does not meet the criteria of a completed Eligible Earn Transaction (“Incomplete Reservation”). In addition, you shall be liable to compensate Kris+ for any losses, howsoever sustained, arising out of or in connection with the use of any KrisPay miles credited to you and/or any KrisFlyer miles converted from KrisPay miles credited to you as a result of any Incomplete Reservation (such use including but not limited to the use of the use of KrisPay miles to make purchases at any Kris+ participating merchant, and the use of KrisFlyer miles to make purchases with Kris+ or any of its affiliates).

 

Using “Reserve-A-Table” platform

  1. You must not use the “Reserve-A-Table” platform for any unlawful, unauthorised, fraudulent or prohibited purpose (collectively, “Prohibited Use”). For the avoidance of doubt, a Prohibited Use includes, but is not limited to, making a reservation on the “Reserve-A-Table” platform without the genuine intention of dining at the restaurant for which the reservation was made. Without prejudice to such other remedies it may have, Kris+ may, in its sole discretion and without any prior notice to you, (a) suspend, deactivate or terminate your access to the “Reserve-A-Table” platform if it suspects or detects any Prohibited Use, and/or (b) forfeit any KrisPay miles credited to you, or any KrisFlyer miles converted from KrisPay miles credited to you, as a result of any Prohibited Use. In addition, you shall be liable to compensate Kris+ for any losses, howsoever sustained, arising out of or in connection with the use of any KrisPay miles credited to you and/or any KrisFlyer miles converted from KrisPay miles credited to you as a result of any Prohibited Use (such use including but not limited to the use of the use of KrisPay miles to make purchases at any Kris+ participating merchant, and the use of KrisFlyer miles to make purchases with Kris+ or any of its affiliates).
  2. You must not:
    1. where applicable, resell the Services;
    2. use the “Reserve-A-Table” platform, or your KrisPay miles for any activity which breaches any law;
    3. use the “Reserve-A-Table” platform, or your KrisPay miles in a way which interferes with its availability with other users; or
    4. where applicable, use other means to transact or obtain information if you are unable to use the Makan+ platform.

    If Kris+ (in its sole discretion) believes that you are in breach, or will be in breach, of any of these Terms of Use, Kris+ and or Singapore Airlines may, in its sole discretion and without prior notice to you, (a) suspend, deactivate or terminate your access to the "Reserve-A-Table" platform, your KrisPay wallet, and/or  your KrisFlyer account and/or (b) forfeit any amount of KrisFlyer miles, and/or KrisPay miles therein without any refund or compensation to you

  3. Kris+ and its licensors retain all rights (including trademark, copyright and patent rights) with respect to all software and underlying information and material available through the "Reserve-A-Table" platform. Where applicable, you must not download or otherwise export or re-export any software or underlying information or material available through the Makan+ platform except with the written permission of Kris+ and in full compliance with all Singapore and other applicable laws and regulations. In particular, but without limitation, you must not download or otherwise export or re-export any software or underlying information or material available through the "Reserve-A-Table" platform unless such downloading occurs in the course of using Kris+ in accordance with the written instructions of Kris+.
  4. You cannot transfer KrisPay miles to any other person or to any other Kris+ account other than your own.

Limitation of Liability

  1. To the maximum extent permitted by law, Kris+ shall not be liable to any "Reserve-A-Table" user for any injury, loss, claim, damage, cost, disbursement or expense of any kind whatsoever arising out of or in connection with the use of the "Reserve-A-Table" platform, any dining at any restaurant partner by you and/or any other person accompanying you, whether such injury, loss, claim, damage, cost, disbursement or expense is caused by Kris+’s negligence or otherwise, and whether Kris+ has any control over the circumstances giving rise to the claim or not.
  2. Kris+ will endeavour to ensure the availability of products and services provided by partners but will not be liable for any injury, loss, claim, damage, cost, disbursement or expense of any kind whatsoever arising from the failure by partners to provide such products and/or services. Where you use the services provided by a programme partner, make a restaurant booking with a partner, or purchase a product from a partner, their terms and conditions will apply and Kris+ will not be liable for any injury, loss, claim, damage, cost, disbursement or expense of any kind whatsoever, howsoever arising.
  3. Kris+ will not be liable for any injury, loss, claim, damage, cost, disbursement or expense of any kind whatsoever connected to the unavailability of the "Reserve-A-Table" platform to you in whole or in part or any failure or delay in any way connected with the use of the "Reserve-A-Table" platform because of ancillary equipment, the Singapore Airlines systems or technology or any other circumstances, including the use of or inability to use the "Reserve-A-Table" platform.
  4. Kris+’s liability with respect to any claims shall be limited to (i) re-crediting the value of the KrisPay miles awarded through "Reserve-A-Table", (ii) KrisPay miles redeemed by you through Kris+, or (iii)providing other reasonable, alternative, and comparable benefits as exclusively determined by Kris+. For the avoidance of doubt, monetary compensation is expressly excluded and Kris+ shall not be liable for any loss of revenue, profit, business, contract, reputation, or for any special, consequential, indirect, exemplary, punitive damages, howsoever arising.

 

Termination or Suspension of Service

  1. If your KrisFlyer account is suspended, you will not be able to use any miles awarded for an Eligible Earn Transaction or accrued from other transactions. Provided the miles have not expired, the user may continue to use his/her miles once the suspension of you KrisFlyer account is lifted.
  2. If your KrisFlyer account is permanently terminated, any miles accrued shall be revoked and forfeited without compensation. Notwithstanding the suspension or permanent termination of the KrisFlyer account, you shall be liable for all damages, litigation and other associated costs, and such suspension or termination shall not be seen as a waiver by Kris+ to pursue any other available remedy.

 

Miscellaneous

  1. Kris+ shall not be in breach of its obligations of confidentiality if disclosure of your confidential information is pursued in conjunction with an order of court, or is required by law or any governmental or regulatory authority. However, if the disclosure is not required with immediate effect, Kris+ shall give you prior notice of such disclosure.
  2. Should Kris+ and/or "Reserve-A-Table" collaterals be available in other languages, the English language version shall be the only point of reference if any discrepancy arises.
Schedule 6 - Booking Experiences with Pelago via Kris+
  1. You may place an order using the Mobile App for the purchase of experiences, activities, and/or services listed by Encounters Pte Ltd (“Pelago”)  for sale from time to time on the Mobile App (“Pelago Experience(s)”).
  2. When you use the Mobile App to place an order for a Pelago Experience, you accept and are subject to the Pelago Terms of Use accessible at https://pages.pelago.co/en/terms-of-use or such other weblink on Pelago’s website as amended from time to time (“Pelago Terms”).
  3. Kris+ is not a party to and accepts no obligations under or in connection with the contract for sale of a Pelago Experience (“Purchase Contract”) and Pelago Terms. All returns, refunds, questions, disputes, or claims arising under or in connection with any Purchase Contract is to be addressed and resolved in accordance with the Pelago Terms, and you will not have any recourse against Kris+ in respect of the same.
  4. Kris+ bears no responsibility and makes no guarantees or warranties (express, implied or otherwise) for the accuracy, completeness, reliability, or currency of any information and/or description of any Pelago Experience on the Mobile App, which is solely provided by Pelago.
  5. Your payment for a Pelago Experience will be processed in accordance with these Terms of Use. At the point of making the booking, you must select your preferred payment method:
    1. online payment using Apple Pay or Google Pay);
    2. KrisPay miles; or
    3. a combination of the above payment methods
  6. To the fullest extent permitted by law, Kris+ and SIA will not be responsible or liable for any claim, demand, loss, cost, expense or liability of any kind (whether direct, indirect, special, consequential or otherwise) which may be suffered or incurred by any person:
    1. in relation to bookings made on Pelago (including for any delay, defect, damage, disruption, failure and/or unavailability); or
    2. in connection with any act or omission by Pelago or any third-party provider of a Pelago Experience (including but not limited to the failure by Pelago to fulfil any of its obligations under the Pelago Terms of Use Purchase Contract),
  7. Kris+ bears no liability and responsibility in connection with the cancellation of any Pelago Experience and any change in the terms and conditions of a Pelago Experience.