To convert your KrisFlyer miles to Clubpoints:

• Log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption Options’ and select ‘The Club’.
• Key in your The Club membership ID, as well as the number of miles that you would like to convert to Clubpoints.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, your KrisFlyer account will be automatically linked to your The Club account. Once the accounts are linked, this may not be changed.
• Please ensure your registered name with The Club matches the registered name in your KrisFlyer account.

Your KrisFlyer account will be automatically linked to your The Club account after the first successful conversion of KrisFlyer miles to Clubpoints. Please ensure that your KrisFlyer account and The Club account are valid and you keyed in the correct membership ID at the first time of submitting your conversion request.

To convert your KrisFlyer miles to Clubpoints:

• Ensure that you have linked your KrisFlyer account to your The Club account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption options’ and select ‘The Club’.
• Key in the number of miles that you would like to convert to Clubpoints.
• Click ‘Proceed’ to convert your miles.

• The conversion ratio of KrisFlyer miles to Clubpoints is 1 KrisFlyer mile to 0.15 Clubpoint. A minimum of 3,000 KrisFlyer miles is required for each per Conversion, and each member can convert up to a maximum of 30,000 KrisFlyer miles per calendar year (i.e. 1 January to 31 December). Please note that all KrisFlyer miles converted cannot be reversed.
• Clubpoints will be rounded down to the nearest integer of Clubpoints. The final amount of Clubpoints credited for each Conversion is subject to the value shown at the time of Conversion.

Unfortunately, transferring points from other frequent flyer programmes to KrisFlyer is not possible.

You can find out when your miles expire in your monthly KrisFlyer e-statement. You can also navigate to Miles > Miles validity when logged in to your KrisFlyer account profile.

For KrisFlyer members, all KrisFlyer miles are valid for 3 years from the date of their accrual

For PPS Club members, KrisFlyer miles will not expire as long as you retain your PPS Club membership. If you are unable to renew your PPS Club membership, your KrisFlyer miles will expire in 3 years.

Yes, if you wish to extend the validity of expiring miles, please contact us. A service fee of 1,200 miles or USD 12 will be charged for every 10,000 miles (or part thereof). This will extend validity by 6 months for KrisFlyer members and by 12 months for Elite Silver and Gold members.

Waitlisted seats are allocated based on several factors. We regret that we cannot provide specific details on how we manage waitlist requests.

Yes, you can make a multi-city redemption booking by contacting us.

Before conversion, please ensure that the names in both your KrisFlyer and Accor Live Limitless (“ALL”) membership accounts match for the conversion to be successful.
To convert your KrisFlyer miles to ALL Reward points:

• Log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption Options’ and select ‘Accor Live Limitless’.
• Key in the membership number for your ALL account, as well as the number of miles that you would like to convert to ALL Reward points.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, your KrisFlyer account will be automatically linked to your ALL account. Once the accounts are linked, this may not be changed.

Your KrisFlyer account will be automatically linked to your ALL account after the first conversion of KrisFlyer miles to ALL Reward points. Please ensure that your KrisFlyer account and ALL account are valid.

To convert your KrisFlyer miles to ALL Reward points:

• Ensure that you have linked your KrisFlyer account to your ALL account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to Other Redemption options and select ‘Accor Live Limitless’.
• Key in the number of miles that you would like to convert to ALL Reward points.
• Click ‘Proceed’ to convert your miles.

The conversion ratio of KrisFlyer miles to ALL Reward points is 4.5 KrisFlyer miles to 1 ALL Reward point. A minimum of 4,500 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 45,000 KrisFlyer miles per calendar year, i.e., between 1 January 0000hrs (GMT+8) and 31 December 2359hrs (GMT+8). Please note that all KrisFlyer miles converted cannot be reversed.

Upon successful conversion of KrisFlyer miles to ALL Reward points, you will immediately see the converted ALL Reward points reflected in your ALL account.