To claim for missing miles, please follow these steps in the Claim missing miles page. Do note that retroactive mileage claims for flights are only valid if they are flown within the last six months.

Yes, you will receive a complimentary blanket for Scoot-operated flights that are more than 4 hours in duration. This is only applicable to SIA - Scoot codeshare flights and excludes flights to Macau, Guangzhou and Kunming, China.

If you are travelling to Jeddah on Scoot, you will receive a halal meal and dessert, a snack pack, free-flow water, coffee or tea, and an extra 5kg baggage allowance for Zamzam water.

We are sorry to hear that your flight was disrupted. Singapore Airlines will be contacting you to assist with your booking. For urgent assistance, contact Singapore Airlines.

Only service dogs for guests with visual or hearing impairment is allowed on board SIA - Scoot codeshare flights.

Emotional support dogs or pets are not allowed on board Singapore Airlines or Scoot operated flights. Read more.

For Scoot-operated flights, stretcher service is only available on Singapore-to-Jeddah and Jeddah-to-Singapore routes, and on Scoot 787 in Economy Class only.

Only one stretcher is accepted per eligible flight. Passengers using stretcher service must be accompanied by qualified medical personnel throughout the flight. Read more.

For SIA-operated flights, stretcher services are available for a fee on selected aircraft, and in Economy Class only. This service is reserved for passengers who must remain in a reclined position and must be accompanied by qualified personnel throughout the flight.

Infants travelling on SIA - Scoot codeshare flights do not have checked and cabin baggage allowance. All other infant baggage must be included as part of the parent's or guardian's checked and cabin baggage allowance.

For Scoot-operated flights, in-seat power is only available on board Scoot Boeing 787 aircraft. ScootPlus passengers can enjoy complimentary power outlets and Scoot Economy passengers can access the power outlet with a small fee.

For SIA-operated flights, in-seat power is available on all aircraft except Boeing 787-NG.