Cancellations and refunds

If you’ve purchased a ticket on a refundable fare, you can request for a full refund on our website. However, cancellation/refund fees may apply. If you cancel a non-refundable ticket, only the taxes will be refunded.

Simply:

enter your Booking Reference in the ‘Manage Booking’ section;
click on the ‘Cancel booking’ link; and
be guided through a few easy steps.

If you’ve purchased a ticket for a flight to or from the USA, you may cancel your ticket without penalty within 24 hours of your booking - as long as that reservation is made one week or more before your flight departs. Contact Singapore Airlines to cancel your ticket to ensure that you get a full refund.

If the award ticket allows a refund, KrisFlyer miles of completely unused award tickets or upgrade awards may be redeposited for a fee provided the KrisFlyer miles and the ticket are valid at the time of redepositing. Any taxes will be refunded.

KrisFlyer miles cannot be refunded for partially used award tickets and upgrade awards.

Frequently asked questions

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Frequently asked questions

Cancellations and refunds

I’d purchased my ticket from a travel agent. Can I cancel this booking on singaporeair.com?

I’ve flown part of my itinerary. Can I cancel the remaining flights on my itinerary?

My itinerary contains flights on partner airlines. Can I cancel my booking on singaporeair.com?

How do I get a refund for an unused ticket purchased on singaporeair.com?

Why am I charged a cancellation/refund fee?

What terms and conditions are applicable to my ticket?

How can I get an update on my refund request?

Can I cancel only one segment of my flight?

I accidentally cancelled my booking online. Can I undo this action and restore my booking?

Can I get a refund if I cancel a redemption ticket that has been partially flown?

Still need help?

Contact us

Self service forms