Singapore Airlines

Singapore Airlines Home

Plan travel Flying with us Travel info PPS Club / KrisFlyer Corporate

France·English

Home Frequently asked questions KrisFlyer

Frequently asked questions

Topics

KrisFlyer

Baggage Cancellations and refunds Bookings Booking online Secure My Fare Visas and immigration Booking alerts Waitlist redemption bookings Payments Payment methods Credit card service fee Fuel and insurance surcharges Mix KrisFlyer miles and cash Meals / Seats Meal selection Seat selection Onboard experience Wi-Fi Safety regulations Check-in Auto check-in Checking in SIA - Scoot codeshare flights Young travellers Travelling with young children Unaccompanied minors Student Accounts and security Registered Customer account Two-factor authentication (2FA) KrisFlyer contact details verification KrisFlyer account login PPS Club PPS Club PPS changes KrisFlyer: Rewards programme KrisFlyer KrisFlyer for families Digital KrisFlyer membership card KrisFlyer Milestone Rewards KrisFlyer miles: Earn and redeem Earning and redeeming KrisFlyer miles Waitlist redemption bookings HighFlyer: Business travel programme

Baggage

Cancellations and refunds

Bookings

Booking online

Secure My Fare

Visas and immigration

Booking alerts

Waitlist redemption bookings

Payments

Payment methods

Credit card service fee

Fuel and insurance surcharges

Mix KrisFlyer miles and cash

Meals / Seats

Meal selection

Seat selection

Onboard experience

Wi-Fi

Safety regulations

Check-in

Auto check-in

Checking in

SIA - Scoot codeshare flights

Young travellers

Travelling with young children

Unaccompanied minors

Student

Accounts and security

Registered Customer account

Two-factor authentication (2FA)

KrisFlyer contact details verification

KrisFlyer account login

PPS Club

PPS Club

PPS changes

KrisFlyer: Rewards programme

KrisFlyer

KrisFlyer for families

Digital KrisFlyer membership card

KrisFlyer Milestone Rewards

KrisFlyer miles: Earn and redeem

Earning and redeeming KrisFlyer miles

Waitlist redemption bookings

HighFlyer: Business travel programme

KrisFlyer

Open all

Anyone two years of age or above can join KrisFlyer. Join now.

No, KrisFlyer membership is free. Join now.

No, KrisFlyer is a global frequent flyer programme and our members come from all over the world. Join now.

Your KrisFlyer account will remain valid for 45 months from the end of the month of your last earning transaction. Your account will also expire if you don’t make a qualifying transaction within 24 months of your enrolment as a KrisFlyer member.

Yes, you can register as a new member here.

Each individual can only have one membership account, so you won’t be able to enrol as a new member. Please go to Log-in Help and use the KrisFlyer number search option. You will have to key in your first name, last name, date of birth and the email address you have registered with your KrisFlyer account. You will also need to provide the correct answer to the security question you had previously selected. When the correct information has been provided, your KrisFlyer number will be emailed to you. You can also get in touch with KrisFlyer Membership Services.

No, KrisFlyer membership is only open to individuals. Each individual can only have one membership account.

It’s easy. Just:

Log in and click on Profile, then Preferences.
Click on the ‘Edit’ button.
Check the box against ‘KrisFlyer electronic newsletter’.
Click on the ‘Save’ button.

KrisFlyer miles are earned through both flight and non-flight related activities, and can be used for the redemption of award flights and upgrades, among many other options.

Elite miles can only be earned when flying with Singapore Airlines and selected partner airlines. These miles count towards Elite Silver and Elite Gold tier qualification. Similar to PPS Value, they are not redeemable for award flights, upgrade awards or purchase of airfares.

For Elite Gold members, Elite miles earned from travel on Singapore Airlines or Scoot will also count towards KrisFlyer Milestone Rewards.

Watch this video to learn more about accessing your KrisFlyer account on singaporeaircom .

You can update your name by navigating to Profile > Personal Details when logged in to KrisFlyer.

While your account is under review, you will be unable to perform certain actions. If you wish to use it again, please contact us and include your KrisFlyer membership number. We will assist accordingly to check on the documents needed for your account to be normalised.

KrisFlyer miles can be extended once for a fee. A service fee of 1,200 miles or USD 12 will be charged for every 10,000 miles (or part thereof). This will extend validity by 6 months for KrisFlyer members and by 12 months for Elite Silver and Gold members.

To do so, go to Miles > Miles Validity in your KrisFlyer account on singaporeair.com.

Expired miles can no longer be extended.

Still need help?

Contact us

Self service forms