Popular FAQs

Your assistance (e.g guide, hearing) dog is welcome to travel with you in our aircraft cabin without additional charge – as long as it complies with specific conditions, as well as the regulations for your departure, transit or destination country.

For a smooth journey with your assistance dog, please prepare the required documentation well in advance and contact Singapore Airlines by calling 02 7209 4388 within Australia at least 48 hours before your flight departs.

For information regarding travelling with assistance dogs including specific Singapore Airlines conditions and a list of required documentation, please refer to our travelling with assistance dogs page or contact Singapore Airlines by calling 02 7209 4388 within Australia.

For information regarding Australia’s regulation and required documentation for the export and/or import of assistance dogs, please refer to the Department of Agriculture, Fisheries and Forestry’s exporting companion animals and other live animals and bringing cats and dogs into Australia pages.

A supplementary oxygen kit (SOK) can be provided on board, subject to regulations of the country of origin and destination.

One extra seat or more may be required to strap the oxygen bottle next to the passenger, and charges will apply. Depending on the oxygen flow rate and flight time, the passenger may require more than one oxygen bottle on board*.

To make the necessary arrangements, please contact Singapore Airlines by calling 02 7209 4388 within Australia as early as possible and at least 5 working days before the flight. A medical certificate from a physician is required to indicate fitness to travel without extraordinary medical assistance during the flight.

It is also highly recommended that passengers check-in at least two, to three hours prior to flight departure.

For information regarding supplementary oxygen, please refer to our health regulations page or contact Singapore Airlines by calling 02 7209 4388 within Australia.

* For safety reasons, the carriage and usage of a passenger’s own oxygen bottle and usage of own mask with SOK is not allowed on our flights

Depending on the situation, there may be restrictions where passengers requiring special assistance may seated.

For instance:

• Passengers requiring special assistance will not be permitted to select an emergency exit row due to flight safety requirements.
• Passengers requiring the use of a portable oxygen concentrator (POC) and/or continuous positive air pressure device (CPAP) onboard will not be permitted to select an aisle seat.

For more information regarding seat allocation restrictions, please refer to our special assistance page or contact Singapore Airlines by calling 02 7209 4388 within Australia.

Some conditions may require medical clearance before you fly with us.

For information regarding Medical Clearances including recommended precautions, please visit our Health Regulations page or contact Singapore Airlines by calling 02 7209 4388 within Australia.

If you need to travel with a carer, please contact Singapore Airlines by calling 02 7209 4388 within Australia to make appropriate arrangements.

Security screening is conducted and facilitated by the respective Airport Authority and may have specific special requirements for the security screening of wheelchairs or other equipment.

For more information regarding special requirements for the security screening of wheelchairs or other equipment, please visit our Australian Airport Information page to view the Disability Facilitation Plans for each Australian Airport that Singapore Airlines operates to.

Singapore Airlines does not have special requirements for the security screening of wheelchairs or other equipment.

For information regarding the carriage of mobility aid equipment or devices, please visit our Mobility Aids page or contact Singapore Airlines by calling 02 7209 4388 within Australia.

Our meet-and-assist service team will take care of you from check in to boarding, while our cabin crew will assist you with the on-board wheelchair and to the lavatory during your flight. Upon arrival at your destination, assistance will be provided from disembarkation to the arrival hall.

However, we’re unable to offer these services:

• Assistance with feeding of meals
• Assistance within the restroom or assistance at the seat with defecation and/or urination functions
• Provision of medical services

Should you require these services, we advise you to travel with a personal care assistant. You are reminded to check in early for your flight, at least 2 to 3 hours before departure.

To organise airport, boarding and in-flight assistance or to organise seat selection, please contact Singapore Airlines by calling 02 7209 4388 within Australia or approach our airport ground staff for assistance.

For more information regarding disability assistance, please visit our Disability Assistance page or contact Singapore Airlines by calling 02 7209 4388 within Australia.