KrisFlyer Terms and Conditions

These Terms and Conditions define the contractual relationship between Singapore Airlines Limited (“Singapore Airlines”) and each individual member. All persons applying for membership shall be deemed to have read and accepted the Terms and Conditions. Members are responsible for keeping themselves informed of the current Terms and Conditions of the KrisFlyer programme which are posted on Singapore Airlines' website. Continued participation in the programme by a member will be regarded as acceptance of the current Terms and Conditions.

VIEW ALL

  1. The KrisFlyer programme and PPS Club structures, benefits (including without limitation award tickets, upgrade, PPS Value, PPS Rewards and KrisFlyer Milestone Rewards) and other features (including but not limited to KrisFlyer miles) are part of a loyalty programme which has as its objective, the promotion of the purchase of goods or use of services provided by Singapore Airlines or any partner specified by Singapore Airlines. Singapore Airlines does not purport (whether through the KrisFlyer programme, the PPS Club structures, benefits (including without limitation award tickets, upgrade, PPS Value, PPS Rewards and KrisFlyer Milestone Rewards) and other features (including but not limited to KrisFlyer miles) or otherwise) to operate a payment service regulated under the Payment Services Act and Singapore Airlines is not licensed, approved, registered or regulated under the Payment Services Act. Consequently, holders and users of the KrisFlyer programme, the PPS Club structures, benefits (including without limitation award tickets, upgrade, PPS Value, PPS Rewards and KrisFlyer Milestone Rewards) and other features (including but not limited to KrisFlyer miles) will not be afforded the relevant protections set out in the Payment Services Act and related subsidiary legislation, regulations, circulars, notices, directions and guidelines. Should KrisFlyer miles be able to be purchased, such purchased KrisFlyer miles may only be redeemed in Singapore for the payment or part payment of goods or services (or both) provided by Singapore Airlines and/or the related corporations of Singapore Airlines.
  2. A KrisFlyer membership is strictly personal and only for use by the member. It cannot be transferred, sold or bartered. The member is responsible for ensuring that his/her KrisFlyer account is not used improperly. Misuse of membership cards, KrisFlyer programme, PPS Club and their related benefits may result in termination or suspension of membership, or withdrawal of benefits. Singapore Airlines reserves the right to claim compensation for damage sustained in connection with the misuse.
  3. Singapore Airlines further reserves the right to modify the KrisFlyer programme and PPS Club structures, benefits (including without limitation award tickets, upgrade, PPS Value, PPS Rewards and KrisFlyer Milestone Rewards) and other features, including these Terms and Conditions at our sole discretion without prior notice. This includes changes without limitation to the following:
    1. KrisFlyer programme partners or participating organisations;
    2. Rules for earning or using KrisFlyer miles;
    3. Qualification and renewal criteria for all tiers in the KrisFlyer programme and PPS Club structures;
    4. Award structure and availability of awards;
    5. Rules for use of awards and the cities served; and
    6. Features of special offers and promotions. Awards from programme partners are dependent on the partner's continued participation in the KrisFlyer programme.
      No damage claims against Singapore Airlines by members may be lodged as a result of legally required country-specific alterations.
  4. Although Singapore Airlines will use reasonable efforts to notify members of material changes to the KrisFlyer programme, PPS Club and/or to these Terms and Conditions, it is the responsibility of members to keep themselves up to date. Any use of the KrisFlyer programme and PPS Club by a member will be deemed as acceptance of any amendment.
  5. Certain programme and tier benefits as well as rewards may be subject to their own set of terms and conditions, as specified separately.
  6. Singapore Airlines is entitled to, in its sole discretion and without prior notice to a member, conduct a review of a member’s account and account activity at any time for any purpose, including but not limited to issues of non-compliance with any term or rule of membership of the KrisFlyer programme and/or PPS Club and/or these Terms and Conditions.

  1. The member will be able to download the digital KrisFlyer Membership Card via the SingaporeAir mobile app after enrolment. The digital membership card must be presented during travel on Singapore Airlines or Scoot, or transactions with KrisFlyer airline and non-airline partners, for the member to enjoy the applicable membership privileges and benefits.
  2. KrisFlyer membership is open to individuals aged two or above. In respect of individuals aged between 2 to 16 years (“Minors”), parental or legal guardian consent is required to join KrisFlyer. Membership is not available to corporations or other legal entities. Membership is accepted at the sole discretion of Singapore Airlines.
  3. A KrisFlyer account belongs to the specified member and cannot be transferred to any other individual(s). Save for KrisFlyer accounts held by Minors, membership, including the KrisFlyer membership card, status credits (Elite miles, PPS Value), KrisFlyer miles and other KrisFlyer benefits are not transferable. For KrisFlyer accounts held by Minors, KrisFlyer miles can be transferred to the linked parent/guardian’s account provided that the requirements for account linking are met and the relevant service fees paid. See full Terms and Conditions governing the transfer of KrisFlyer miles for linked KrisFlyer accounts in section O.
  4. All email addresses provided to Singapore Airlines must be valid and personal to the member or applicant and must not be affiliated to a travel services entity. In addition, the email address provided by new applicants at the time of enrolment must not have been registered with Singapore Airlines previously.
  5. It is the responsibility of members to keep their mailing address and email address up-to-date. Any communication sent to members will be regarded as delivered when posted to a mailing address on record. Singapore Airlines will not be responsible for any delayed, misdirected or lost mail. Any change in the Members' mailing address must be provided in writing, or updated online by accessing your account at KrisFlyer.com.
  6. Any change in name, date of birth or gender on the member's record will be accepted upon written notification to Singapore Airlines by the member. The member shall submit the relevant legal documents as proof of change. Other changes to personal data, such as a change in residential or email address, may be made online by accessing your account at KrisFlyer.com.
  7. Multiple memberships are not permitted. Each member must maintain only one account. Similarly, enrolment of several persons in a single account (i.e., a joint account) is not allowed.
  8. Membership enrolment fee is waived until further notice.
  9. The member’s obligations are as follows (where the applicant/member is a minor, the parental/legal guardian will ensure that the KrisFlyer applicant/member fulfills these obligations):
    1. Provide Singapore Airlines with correct or complete information in connection with the application or membership and promptly inform Singapore Airlines if such information changes. An account with inaccurate and/or incomplete personal data shall be closed at the sole discretion of Singapore Airlines.
    2. Notify Singapore Airlines of any discrepancies in the membership account concerning any transaction within three months after that transaction. Regularly check the membership account to confirm that KrisFlyer miles and status credits (e.g., Elite miles, PPS Value) have been properly credited. Singapore Airlines is not obliged to correct any under-crediting of KrisFlyer miles and/or status credits that is not brought to its notice within the three-month period. Any overcrediting of KrisFlyer miles and/or status credits may be corrected by Singapore Airlines at any time, even after the three-month period.
    3. Provide Singapore Airlines with any information that it requests in order to verify eligibility for any member benefits, which includes without limitation copies of boarding passes, receipts and similar documentations, hotel bills and car rental agreements.
    4. Quote the KrisFlyer membership number if requested, as a precondition of any activity which may result in the member’s claim to KrisFlyer miles, status credits (e.g., Elite miles, PPS Value) or other member benefits.
    5. Keep the member’s KrisFlyer membership number, PIN and password secure and confidential and not disclose them to any person other than, where applicable, the parental/legal guardian..
  10. From June 2023, all members shall receive electronic statements (e-statements) via electronic mail (e-mail), to the e-mail address designated by the member in his/her KrisFlyer profile. The member has the responsibility to ensure that the e-mail address specified in his/her KrisFlyer profile is updated.
  11. All members agree that Singapore Airlines has the sole discretion to modify, restrict, withdraw, cancel, suspend or discontinue e-statements from time to time.

  1. A KrisFlyer membership account with no recorded activity for a consecutive period of 45 months or more from the date of the last recorded activity may be closed without prior notice. A KrisFlyer membership account with no recorded activity for a consecutive period of 24 months or more from the date of commencement of membership may also be closed.  For the purposes of this clause, “recorded activity” means transaction(s) in which a member earns KrisFlyer miles as recorded on his KrisFlyer membership account.
  2. Singapore Airlines reserves the right to suspend or terminate membership in the KrisFlyer programme and/or the PPS Club or any part thereof, at any time with or without prior notice, even though termination may affect the member's right to accrue KrisFlyer miles/Elite miles/PPS Value or redeem KrisFlyer miles for awards. Singapore Airlines is not liable to members for any loss of value or benefits that may arise as a result of any changes made to the programme. In particular, occurrence of any of the following events may cause suspension or termination:
    1. In the sole opinion of Singapore Airlines, the member has misbehaved on any flight (whether or not the flight is operated by Singapore Airlines) or at any airline premises or at any airport. Misbehaviour includes but is not limited to verbal or physical abuse of an airline employee or airline agent or a passenger, destruction or damage to property on any aircraft or at airline premises, or at any airport.
    2. Singapore Airlines bans the member from his/her flights or the member is banned from the flights of any associated Singapore Airlines airline permanently or for a specified period of time.
    3. The member has contravened any term or rule of membership of the KrisFlyer programme and/or PPS Club and/or these Terms and Conditions.
    4. The member has breached any of Singapore Airlines' Conditions of Carriage.
    5. In the sole and exclusive opinion of Singapore Airlines, the member has acted dishonestly or in any manner that is unacceptable to Singapore Airlines in relation to his/her membership.
    6. The operation of the KrisFlyer programme, the PPS Club structures, benefits (including without limitation award tickets, upgrade, PPS Value, PPS Rewards and KrisFlyer Milestone Rewards) and other features (including but not limited to KrisFlyer miles) results in or could result in Singapore Airlines having to be licensed, approved, registered or regulated under the Payment Services Act and/or being in breach of the Payment Services Act or where the Authorities (including but not limited to the Monetary Authority of Singapore) have instructed or directed Singapore Airlines to cease the operation of or to otherwise restructure, such programmes.
  3. If the membership is suspended, member will not be able to use any KrisFlyer miles, status credits (including but not limited to Elite miles, PPS Value and Reserve Value), benefits and rewards (including but not limited to PPS Rewards and KrisFlyer Milestone Rewards) accrued. Due to their limited validity, these KrisFlyer miles, status credits and rewards may expire during the suspension period. Provided the accrued KrisFlyer miles, status credits and rewards have not expired during the suspension period, the member may use the remaining valid KrisFlyer miles, status credits, and rewards once the suspension of the membership is lifted.
  4. If the member is permanently excluded from membership or has his/her membership terminated in the KrisFlyer programme and/or the PPS Club, any KrisFlyer miles, status credits, rewards and other benefits accrued shall be revoked and forfeited without compensation. Whether the member is suspended or permanently excluded or the membership is terminated, the member shall be liable for all damages, litigation and other associated costs.
  5. A member may terminate the KrisFlyer membership at any time by giving written notice and returning the membership card to Singapore Airlines. Upon receipt of the notification, any outstanding KrisFlyer miles, status credits, rewards, benefits and privileges will be forfeited without compensation and cannot be transferred.
  6. Membership will terminate immediately upon death of the member. KrisFlyer miles, status credits and rewards earned but not redeemed at the time of death, as well as benefits and privileges, will be automatically forfeited on the death of the member. Miles and rewards do not constitute personal property and may not be bequeathed or otherwise treated as personal property.

  1. KrisFlyer miles are the base units of measurement in the KrisFlyer programme. Companies with whom members can earn KrisFlyer miles are known as programme partners and Singapore Airlines may, at its own discretion, add or remove any company as a programme partner at any time.
  2. All members shall have their own personal KrisFlyer account to which the KrisFlyer miles they earn will be credited. KrisFlyer miles may not be exchanged for cash or vouchers.
  3. To earn KrisFlyer miles, members must quote their membership number at time of reservation and provide their membership card when they use the services of Singapore Airlines or any programme partner. Only certain transactions with programme partners are eligible to earn KrisFlyer miles. Some programme partners may advise of different earning/crediting procedures which should then be followed by members.
  4. If the number of KrisFlyer miles credited to the members' accounts is incorrect, members should inform KrisFlyer within three months of receiving their statement. Transfer of KrisFlyer miles to another partner programme is not permitted, unless otherwise stated in the Terms and Conditions.
  5. KrisFlyer miles for flight transactions are earned as follows:
    1. KrisFlyer miles are awarded for tickets purchased in Singapore Airlines Suites, as well as First, Business, Premium Economy and Economy Class on participating airlines including Scoot. For industry discount, agency discount or award tickets, infant fares and other special discounted tickets as specified by Singapore Airlines or airline partners from time to time, no KrisFlyer miles will be earned.
    2. For tickets booked on charter flights, no KrisFlyer miles will be earned. Individual airlines may also exclude mileage accrual on certain flights, such as codeshare flights.
    3. KrisFlyer miles can only be earned once per flight for each person, regardless of the number of seats purchased.
    4. Subject to points f, g and h KrisFlyer miles are awarded based on the actual distance travelled, as calculated using the great circle distance formula, from the airport of departure to the airport of arrival, plus other bonuses when applicable. For connecting flights, which require change to another flight number, the KrisFlyer miles earned are based on the actual distance as calculated, using the great circle distance formula, for each sector within the trip.
    5. For itineraries involving only Scoot operated flights booked on FlyScoot.com, KrisFlyer miles are awarded based on the value of the fare (excluding taxes) and selected ancillaries.
    6. For the avoidance of doubt, for itineraries involving both (i) Singapore Airlines operated flights and (ii) Scoot operated flights, KrisFlyer miles are awarded based on the actual distance travelled, as calculated using the great circle distance formula from the airport of departure to the airport of arrival, fare class, plus other bonuses when applicable.
    7. For tickets paid with KrisFlyer miles, KrisFlyer miles will be earned in proportion to the amount of cash paid with credit/debit card for each ticket (excluding certain components such as airport taxes, e-visa, travel insurance and Scoot Protect). KrisFlyer miles will be allocated firstly to the KrisFlyer member whose KrisFlyer miles were used to redeem the tickets (if he/she is travelling in the same itinerary). Thereafter, any KrisFlyer miles earned will be proportionately credited to the other passengers in the itinerary as long as they are KrisFlyer members. KrisFlyer members who purchase tickets for their nominees but who are not part of the itinerary will not earn KrisFlyer miles. KrisFlyer miles can only be credited to KrisFlyer accounts for tickets redeemed with KrisFlyer miles.
    8. On Singapore Airlines, KrisFlyer miles are awarded for travel in the Singapore Airlines Suites, First, Business, Premium Economy and Economy Class and in their corresponding booking classes as follows:
      Accrual levels for flights on Singapore Airlines

      Cabin Class Booking Class Fare Accrual level (of actual miles travelled)
      Suites / First Class A, F 200%
      Business Class Z, C, J
      D, U      		 150%
      125%
      Premium Economy Class S, T
      R, L, P      		 125%
      100%
      Economy Class B, E, Y,
      M, H, W
      Q, N, V, K, G      		 100%
      75%
      50%

      KrisFlyer miles are not awarded on codeshare flights marketed by Singapore Airlines and operated by non-KrisFlyer partner airlines. For a list of KrisFlyer partner airlines, please click here. Mileage accrual rates may vary for partner airlines. For more information, members should consult the online table for accrual levels or call KrisFlyer Membership Services
  1. KrisFlyer miles for non-flight transactions are earned as follows:
    1. KrisFlyer miles for non-flight transactions will be awarded within timelines per the respective non-air partner. Please refer to our partner listing on KrisFlyer website for more information.
    2. Credit and Charge Card: Members earn credit/charge card points on participating credit and charge cards based on the value of valid, eligible purchases made on the card. Members can then convert these credit/charge points to KrisFlyer miles according to the conversion rate that is specified by the individual partner programme.
      1. For co-branded credit and debit cards, as identified and modified by Singapore Airlines from times to times, KrisFlyer miles earned will be automatically deposited to the member's KrisFlyer account each month.
      2. When selected co-branded credit/debit cards are used to purchase a Singapore Airlines ticket online, the bonus KrisFlyer miles earned on the selected co-branded credit/debit cards are based on the purchase value of the ticket and not the actual miles flown.
      3. The type of credit/charge/debit card held by the member has no bearing on the member's status within the KrisFlyer programme and does not entitle the member to lounge access or any Star Alliance/Singapore Airlines associated benefits.
    3. Hotel: Members can earn KrisFlyer miles by the following means:
      1. For each qualifying hotel stay at participating hotel partners. A hotel stay is defined as any number of consecutive nights at one hotel, regardless of the number of rooms booked during the stay and regardless of the number of occasions the member checks in during the stay.
      2. By converting Hotel reward points to KrisFlyer miles, according to the conversion rate that is specified by the individual partner programme.
    4. Car Rental: Members earn KrisFlyer miles for each qualifying car rental, regardless of the number of days or cars rented.
    5. Other non-flight transactions (including without limitation telecommunications and e-Commerce transactions): please refer to the list of partners where KrisFlyer miles can be earned, and the terms and conditions of each partner under the KrisFlyer programme.
  2. KrisFlyer miles can only be accrued by a KrisFlyer member in the following ways:
    1. Flight transactions: KrisFlyer miles are accrued by the KrisFlyer member travelling on the flight regardless of who pays for the ticket or transaction.
    2. Non-Flight transactions: KrisFlyer miles can only be earned or converted by the KrisFlyer member performing the transaction with programme partners.
    3. Members must travel or use the products and services offered by the programme partners to receive credit. For unused tickets, unconsumed products or returned products and services, no KrisFlyer miles will be received.
  3. Some programme partners may disallow certain categories of their members from transferring points earned in their programme to the member's KrisFlyer account.
  4. Singapore Airlines reserves the right not to award KrisFlyer miles or status credits on flights where any flight coupon utilisation in the ticket does not comply with the Singapore Airlines General Conditions of Carriage for Passengers and Baggage. KrisFlyer miles or status credits will be awarded at Singapore Airlines' sole discretion.
  5. Bonus KrisFlyer miles earned from promotions will be credited at the end of the promotional period.
  6. Pooling of KrisFlyer miles and/or status credits is not permitted and each KrisFlyer membership can only be utilised by one person. For the avoidance of doubt, the conversion and/or accrual of KrisFlyer miles into a KrisFlyer account from credit/charge points not belonging to that KrisFlyer member is strictly prohibited. Singapore Airlines reserves the right to cancel a KrisFlyer account and all KrisFlyer miles and/or status credits in the account for any breach of this clause.
  7. Members are only eligible for credit with one frequent flyer programme for each flight or transaction. Where a member attempts to accrue KrisFlyer miles, points or status credits with more than one programme for the same flight or transaction, the KrisFlyer miles, points or status credits awarded for the flight or transaction will be forfeited.
  8. Requests for missing KrisFlyer miles will only be entertained if travellers have identified themselves as KrisFlyer members when making a reservation and the KrisFlyer Membership Card was presented at the time of check-in, or when making use of the products and services offered by programme partners.
  9. Transfer of KrisFlyer miles from a member’s KrisFlyer account to another account in a different frequent flyer programme, and vice versa, is not allowed. Save for KrisFlyer accounts held by Minors, transfer of KrisFlyer miles from one member’s account to another member’s account is also not permitted. For KrisFlyer accounts held by Minors, KrisFlyer miles can be transferred to the linked parent/guardian’s account provided that the requirements for account linking are met and the relevant service fees paid. See full Terms and Conditions governing the transfer of KrisFlyer miles for linked KrisFlyer accounts in section O.
  10. Singapore Airlines shall not be liable for any delay in crediting of miles to members’ accounts for any reason whatsoever, including but not limited to technical faults, and inaccurate and/or incomplete information submitted by members to our KrisFlyer programme partners.
  11. Singapore Airlines may, at its sole discretion and without prior notice, cancel and/or reverse any KrisFlyer miles earned and/or accrued for any flight or non-flight transactions in breach of these terms.

  1. Members should allow two weeks for KrisFlyer miles earned on Singapore Airlines flights and four weeks for KrisFlyer miles earned on KrisFlyer partner airline flights, to appear in their KrisFlyer account before raising a claim for missing KrisFlyer miles.
  2. In the event KrisFlyer miles do not appear in a member's KrisFlyer Account, the member may request that the KrisFlyer miles be retroactively credited to his/her KrisFlyer account. Missing KrisFlyer miles credits request will only be accepted for processing within six months of the transaction date.
  3. This can be done online or by completing a Retroactive Mileage Credit Request Form. Online requests for Retroactive Mileage Credit can be done for Singapore Airlines and KrisFlyer partner airline flights at www.krisflyer.com external-icon-image. Claims submitted online may be processed immediately and retroactive KrisFlyer miles credited in the next statement cycle, if all required information submitted are correct and match those on record and in system.
  4. Retroactive mileage claims that are made prior to enrolment in KrisFlyer are only valid for Singapore Airlines flights. The flights must have taken place no longer than 6 months prior to enrolment. For flights taken on air partners, requests will be subjected to the partner’s approval.
  5. The following documentary evidence is required for transactions with programme partners:
    1. For hotel stays: a copy of the hotel bill
    2. For car rentals: a copy of the car rental agreement
    3. For shopping: the original purchase receipt
    Missing KrisFlyer miles credits may take up to eight weeks after receipt to be credited to the members’ accounts.
  6. For enquiries regarding KrisFlyer miles converted from a non-airline partner's programme to KrisFlyer programme, members should refer to the timeframe specified within the terms and conditions of the respective KrisFlyer programme partner, and resolve any issues directly with the programme partner concerned. KrisFlyer miles can be transferred from a non-airline partner programme to member's KrisFlyer account; however, this action cannot be reversed.

  1. KrisFlyer miles can be used for the following purposes:
    1. Redemption of award tickets or upgrade awards on Singapore Airlines, Star Alliance and other partner airlines
    2. Redemption for part of or the total amount of Singapore Airlines airfares, airport taxes and selected ancillaries acquired on singaporeair.com
    3. Redemption for part of or the total amount of Scoot airfares, airport taxes and selected ancillaries acquired on FlyScoot.com at initial point of booking. For avoidance of doubt, KrisFlyer miles cannot be used to offset any further fees or purchases on "Manage My Booking" and/or at the check-in counter for Scoot flights
    4. Redemption for services fees including but not limited to extension of expiring KrisFlyer miles and change of redemption nominees
    5. Redemption for part of or the total amount of items acquired on krisshop.com, excluding tax, delivery charge, custom duty and postal clearance charges
    6. Redemption for part of or the total value of bookings made on krisflyervrooms.com
    7. Conversion to loyalty points in partner programmes
    8. Conversion to KrisPay miles in the KrisPay mobile application. Please click here for the full terms and conditions of the KrisPay mobile application.
    9. Redemption of vouchers from partners.
  2. Redemption with KrisFlyer miles
    1. A minimum number of KrisFlyer miles is required in order to use KrisFlyer miles to redeem for airfares acquired on singaporeair.com. The exact amount may vary according to the currency rate.
    2. KrisFlyer members can choose to redeem for all or part of their own airfares or the airfares of any of their five redemption nominees.
    3. KrisFlyer miles can only be used to redeem for airfares, airport taxes and selected ancillaries on flights operated by Singapore Airlines acquired on singaporeair.com as well as airfare, airport taxes and selected ancillaries on flights operated by Scoot on FlyScoot.com.
      KrisFlyer miles cannot be used to redeem for tickets purchased through travel agents, Singapore Airlines Ticket Offices/Call Centres or Scoot Ticket Offices/Call Centres. KrisFlyer miles also cannot be used to pay for corporate fares, group fares, and any fare that includes a flight segment that is not operated by Singapore Airlines (e.g. codeshares, interline, round-the-world itineraries and flights not operated by Singapore Airlines). On FlyScoot.com, KrisFlyer miles also cannot be used to pay for itineraries that include flight segments not operated by Scoot (e.g. codeshares, interline, round-the-world itineraries and flights).
      Tickets redeemed fully or partially with KrisFlyer miles are non-endorsable, regardless of the fare conditions.
  3. Redemption on krisflyervrooms.com external-icon-image
    1. KrisFlyer miles can be used to redeem for part of or the total value of the hotel stay or car rental bookings made on krisflyervrooms.com. external-icon-image
    2. KrisFlyer miles will not be earned for any bookings on krisflyervrooms.com external-icon-image, even if the booking is partially paid with a credit/debit card.
    3. A minimum number of KrisFlyer miles is required in order to redeem on krisflyervrooms.com external-icon-image. Singapore Airlines may at its sole discretion change this minimum number of KrisFlyer miles required for redemption on krisflyervrooms.com.
    4. A minimum of 1,500 KrisFlyer miles is required per transaction. The cash to KrisFlyer miles conversion rate is not fixed, and differs by hotel or car rental. Singapore Airlines may, at its sole discretion, and without prior notice, amend the conversion rate.
    5. Redemption with KrisFlyer miles for hotel stay or car rental is only available online at krisflyervrooms.com external-icon-image. Redemption for such bookings is not possible offline via KrisFlyer Membership Services or KrisFlyer vRooms Customer Support.
    6. Booking cancellations are subject to the terms and conditions of the booking. Please allow 6 to 8 weeks for the refund of KrisFlyer miles, if applicable. KrisFlyer miles that have expired before the cancellation will not be refunded. Any cancellation fees imposed will be charged in the same proportion as the KrisFlyer miles and cash used for Redemption of the booking respectively. For example, if a member had redeemed for a booking with 50% cash and 50% KrisFlyer miles, the cancellation fees will be charged as 50% cash and 50% KrisFlyer miles as well.
    7. All KrisFlyer information and the available KrisFlyer miles balance reflected on krisflyervrooms.com external-icon-image is as at the time of member’s login. KrisFlyer members have to refer to their KrisFlyer account for the latest information and KrisFlyer miles balance.
    8. For other terms and conditions related to KrisFlyer vRooms bookings, please refer to the KrisFlyer vRooms Terms and Conditions.
  4. Redemption on krisshop.com
    1. KrisFlyer miles can be used to redeem for part of or the total amount of items acquired on krisshop.com, excluding tax, delivery charge, custom duty and postal clearance charges. Any customs duty, postal clearance and other customs-related charges, if applicable, will be borne by the member and paid directly to the respective custom and/or courier upon receipt of items.
    2. In the event of a partial redemption using KrisFlyer miles, KrisFlyer miles are earned on any remaining amount paid with a credit/debit card. KrisFlyer miles are only earned from the nett purchase amount, excluding taxes, delivery charges, import duties and postal clearance charges. Eligible KrisFlyer miles will be credited to KrisFlyer accounts six to eight weeks after the transaction.
    3. A minimum number of KrisFlyer miles is required in order to redeem on krisshop.com, as set out in the Earn & Redeem KrisFlyer Miles external-icon-image page on krisshop.com. Singapore Airlines may at its sole discretion change this minimum number of KrisFlyer miles required for redemption on krisshop.com.
    4. Singapore Airlines may, at its sole discretion, and without prior notice, amend the rate (number of KrisFlyer miles to offset every dollar spent) at which KrisFlyer miles are redeemed on krisshop.com, or the rate (number of KrisFlyer miles earned on each dollar spent) at which KrisFlyer miles are earned on the nett purchase amount paid for with a credit/debit card.
    5. Redemption with KrisFlyer miles for KrisShop items is only available online at krisshop.com. It is not available for inflight purchases. Redemption for KrisShop items is not possible offline via KrisFlyer Membership Services or KrisShop Hotline.
    6. For onboard collection of redemptions on krisshop.com, the KrisFlyer member who made the redemption has to be physically present to collect the items onboard. For the avoidance of doubt, only the KrisFlyer member, whose account was used for the redemption, will be allowed to collect the items redeemed on krisshop.com.
    7. All KrisFlyer information and the available KrisFlyer miles balance reflected on krisshop.com is as at the time of member’s login. KrisFlyer members have to refer to their KrisFlyer account for the latest information and KrisFlyer miles balance.
    8. All KrisShop items fully or partially redeemed using KrisFlyer miles cannot be refunded. Replacements are subject to KrisShop Terms and Conditions.
    9. For other terms and conditions related to KrisShop purchases, please refer to the KrisShop Terms and Conditions.
  5. Conversion of KrisFlyer miles
    1. KrisFlyer members need to be a member of the partner programme, and will be required to link their accounts with KrisFlyer and the respective partner programme.
    2. At any time, a KrisFlyer member may maintain only one individual KrisFlyer account. This KrisFlyer account may only be linked to one individual account for each partner programme and both accounts must have:
      1. i. Identical first name;
      2. ii. Identical surname; and
      3. iii. Identical date of birth
    3. A KrisFlyer member may not delink his/her KrisFlyer account from his/her partner programme account and close it and thereafter open another KrisFlyer account and link it to the same partner programme account.
    4. A minimum number of KrisFlyer miles is required in order to convert KrisFlyer miles. The amount may vary depending on the partner programme. Singapore Airlines may at its sole discretion, and without prior notice, change the minimum and maximum number of KrisFlyer miles required for conversion to partner programme points.
    5. Singapore Airlines may at its sole discretion, amend the rate to which KrisFlyer miles are converted between a KrisFlyer account and a partner programme account.
    6. All KrisFlyer miles conversion transactions cannot be reversed.
    7. In the event that a partner programme reverses any conversion transaction from KrisFlyer miles to partner programme points, Singapore Airlines reserves the right to deal with the KrisFlyer miles as deemed fit.
    8. All KrisFlyer miles converted to partner programme points are subjected to the Terms and Conditions of the respective partner programme.
  6. Redemption of partner vouchers
    1. Each KrisFlyer member may only redeem partner vouchers for him/herself, or his/her Redemption Group Nominee. Redemption Group Nominees terms and conditions in Section H below apply.
    2. Each partner voucher is redeemable under your name or your Redemption Group Nominee's name. After redemption, no name changes are allowed on the partner voucher.
    3. After redemption, partner vouchers cannot be exchanged for cash or refunded for KrisFlyer miles.
    4. Partner vouchers are valid for 180 days from the date of issue. Any extensions of validity of the partner voucher is not allowed under any circumstance.
    5. A voucher is only valid for a one-time use. Any remaining value of the partner voucher after the one time usage will not be refunded.
    6. Partner vouchers will be issued in Singapore Dollars.
    7. Please click here for the full terms and conditions of partner vouchers.

  1. KrisFlyer Elite Silver and KrisFlyer Elite Gold membership
    1. Only status credits (in the form of Elite miles) earned on Singapore Airlines, Star Alliance partner airlines, and Virgin Australia* will count towards KrisFlyer Elite Silver and KrisFlyer Elite Gold membership. Tier bonus or any type of promotional bonus are not applicable to Elite miles. KrisFlyer members must credit miles from a flight/transaction to their KrisFlyer account, to earn Elite miles to count towards KrisFlyer Elite Silver and KrisFlyer Elite Gold qualification or renewal.

      * Only applicable for Singapore Airlines codeshare flights operated by Virgin Australia within Australia, Trans-Tasman, and between Australia and the Pacific Islands
    2. On Singapore Airlines,  Elite miles are awarded for travel on Singapore Airlines Suites, First, Business, Premium Economy and Economy Classes and in their corresponding booking classes as follows:
      Accrual levels for flights on Singapore Airlines

      Cabin Class Booking Class Fare Accrual level (of actual miles travelled)
      Suites / First Class A, F 200%
      Business Class Z, C, J
      D, U      		 150%
      125%
      Premium Economy Class S, T
      R, L, P      		 125%
      100%
      Economy Class B, E, Y,
      M, H, W
      Q, N, V, K, G      		 100%
      75%
      50%

      By default, no Elite miles will be earned for tickets booked in G booking class on Singapore Airlines. Elite miles are not awarded on codeshare flights marketed by Singapore Airlines and operated by non-KrisFlyer partner airlines. For a list of KrisFlyer partner airlines, please click here . For tickets paid with KrisFlyer miles, Elite miles will be earned proportionate to the cash portion of the tickets (excluding airport taxes).
    3. Elite miles required for KrisFlyer Elite Silver and KrisFlyer Elite Gold qualification and renewal are tracked and listed separately in the KrisFlyer account and account statement for the sole purpose of determining tier level status. Elite miles cannot be used to redeem for KrisFlyer awards or to redeem for airfares. Elite miles will be reset to zero at the end of each membership year for qualification and renewal of KrisFlyer Elite Silver and KrisFlyer Elite Gold membership.
    4. Elite miles will be reset to zero at the end of a member’s individual Elite membership year, a period of 12 consecutive months starting from the date of membership upgrade/renewal.
    5. KrisFlyer Elite Silver and KrisFlyer Elite Gold members may be entitled to certain rewards in addition to the benefits set out in these terms. These rewards will be governed by these terms as well as the terms and conditions set out in the Singapore Airlines’ website.
  2. PPS Club membership
    1. With effect from 1 September 2007, only PPS Value derived from Singapore dollars spent on Eligible Flights (defined as Flights on Singapore Airlines in Suites, First Class and Business Class only) will count towards qualification and/or renewal of PPS Club membership. PPS Value cannot be earned on Premium Economy and Economy Class.

      As such, even if a significant duration of the applicable eligibility period for qualification and/or renewal precedes 1 September 2007, Singapore Airlines shall be entitled to assess and determine (in its sole discretion and absolute opinion) a member’s eligibility for qualification and/or renewal of PPS Club membership on the basis of the PPS Value if the last day of the applicable eligibility period for qualification and/or renewal is on or after 1 September 2007. Further, on or after 1 September 2007, the PPS Value programme guide for qualification and/or renewal shall apply in lieu of the PPS Club Miles Programme Guide.
    2. PPS Value shall be derived (in Singapore Airlines’ sole discretion and absolute opinion) from the actual amounts (excluding airport taxes) spent and/or transacted by members, in Singapore dollars, for commercial air tickets (which would exclude award redemption, industry, agency, discounted or sponsored tickets) on Eligible Flights (as defined in sub-paragraph (a) above). From 1 July 2013, PPS Value will be earned on both the airfare and surcharge* components of members' tickets. For tickets paid with KrisFlyer miles, PPS Value will only be earned on the cash portion of the tickets (excluding airport taxes).

      *Please note that fuel and insurance surcharges will be removed as a separate component and folded into the base airfare of the ticket price for Singapore Airlines flights progressively from 28 March 2017. Find out more here.

      If the actual amounts are spent and/or transacted in other currencies, these amounts shall be converted to Singapore dollars on the basis of the IATA monthly exchange rate in the month of ticketing. PPS Value shall not be used to redeem KrisFlyer awards or redeem for airfares. PPS Value can only be earned once per flight for each person, regardless of the number of seats purchased.
    3. Members who qualify (and continue to qualify upon renewal) for PPS Club as well as KrisFlyer Elite Silver or KrisFlyer Elite Gold will be accorded the programme privileges for and benefits of the PPS Club. Members are not allowed to accumulate benefits and privileges for both programmes.
    4. Supplementary Solitaire PPS Club members will enjoy many of the service benefits accorded to the principal Solitaire PPS Club members. However, Supplementary Solitaire PPS Club members will earn PPS Value in their account based on their own membership status within the KrisFlyer or PPS Club programmes (as is applicable).
    5. PPS Club benefits vary on Singapore Airlines’ codeshare flights.
    6. Members of PPS Club may be entitled to certain rewards in addition to the benefits set out in these terms. These rewards will be governed by these terms as well as the terms and conditions set out in the Singapore Airlines’ website.

  1. A member may nominate up to five individuals as nominees at any one time to be in his/her Redemption Group. A child or infant nominee is treated the same as an adult and must be at least 2 years of age at the date of travel. A corporation or other legal entity cannot be a nominee.
  2. Members may replace or delete nominees in their Redemption Group for a flat fee, regardless of the number of changes or deletions. Once a change or deletion has been carried out, further changes or deletions to the Redemption Group can only be carried out after six months. There is no fee for adding new nominees to a Redemption Group.
  3. The addition, replacement or deletion of nominees to a Redemption Group may take up to 6 weeks from the date of receipt of such nomination(s) by Singapore Airlines to be effective.
  4. New, additional or replacement nominee(s) will be eligible for online travel awards once their registration in a member’s KrisFlyer account is effective, save that redemptions are not eligible for use in respect of airfare and flight tickets with a travel date and time falling within 72 hours from the date and time of the addition or replacement of the relevant nominee(s) (the “Effective Nominee Date”). In the event that redemption is sought in respect of airfare and air tickets with a travel date and time falling within 72 hours of the Effective Nominee Date, the approval and granting of such redemption is subject to SIA’s sole discretion and will be assessed by SIA on a case-by-case basis.
  5. To protect membership privileges, the nominees you have authorised will be able to make and change bookings for themselves and on your behalf after necessary verification. If they have been so verified, Singapore Airlines will not inform the principal member nor be held liable for issuing redemption tickets to the authorised nominees.
  6. For the collection of redemption tickets by third parties (including couriers and nominees who fall outside of the category of authorised nominees), a signed letter of authorisation from the member and a copy of both sides of the member's card will be required.

  1. The awards offered in the KrisFlyer programme consist of award tickets, upgrade awards and other redemption options as defined by Singapore Airlines from time to time.
  2. Round-trip and one-way flight award tickets and upgrade awards on Singapore Airlines can be redeemed on SingaporeAir.com. Requests for award tickets and upgrade awards can also be made through Singapore Airlines, in accordance with procedures that may be enforced from time to time for issuing awards. Miles can only be redeemed for destinations with electronic ticketing facilities.
  3. Travel agencies cannot issue award tickets or any of the other awards above.
  4. KrisFlyer miles must be valid when an award ticket or upgrade award is issued. For this reason, members should ensure that ticketing takes place before the KrisFlyer miles expire. Members must ensure that they have sufficient KrisFlyer miles in their accounts before an award ticket or upgrade award is issued. A child or infant nominee requires the same number of KrisFlyer miles for travel awards.
  5. Members must report any suspected unauthorised award claims from their KrisFlyer accounts within three months of the unauthorised transaction activity for any corrective action to be possible.
  6. All KrisFlyer miles required for an award ticket or upgrade award must be earned by the same member under the same account number. Pooling of KrisFlyer miles is not permitted.
  7. Travel on KrisFlyer award tickets or upgrade awards is subject to capacity controls. Singapore Airlines reserves the right to allocate in its sole discretion the number of seats available for award tickets or upgrade awards on each flight, which may limit the number of seats available for award tickets or upgrade awards. Seats for award tickets or upgrade awards may not be available on all flights or in all classes, even though there may be physical seats available to fare-paying passengers for booking. In addition, some partners may impose blackout periods when award redemption is not permitted.”
  8. KrisFlyer award tickets and upgrade awards are subject to, and the passenger is responsible for, applicable departure taxes; other airport or government handling fees; and any other charges imposed by Singapore Airlines or any other participating carriers. Payment for such taxes, fees or charges will be in US$ or the local currency equivalent and will be collected at the time of ticketing.
  9. Members can only use KrisFlyer miles to redeem awards. Award redemption cannot be combined with any other means of payment.
  10. Passengers travelling on award tickets or upgrade awards with a confirmed reservation who fail to show up for the flight will be considered a no-show. A no-show fee may be charged.
  11. KrisFlyer miles of completely unused award tickets or upgrade awards may be redeposited for a fee provided the KrisFlyer miles and the ticket are valid at the time of redepositing. Any taxes will be refunded. KrisFlyer miles cannot be refunded for partially used award tickets and upgrade awards.
  12. In the event of a flight disruption, passengers travelling on award tickets or upgrade awards will be re-routed as per the rules applicable for fare-paying passengers.
  13. A passenger's use of an award ticket or upgrade award is subject to the Terms and Conditions set by both the issuing airline and the airline providing the carriage.
  14. All carriage on and all tickets issued on behalf of an airline are subject to the normal rules outlined in each airline's Conditions of Carriage, copies of which may be obtained directly from the airline.
  15. Tickets for all award travel (including award tickets and upgrade awards) will only be issued for a confirmed reservation. Open-dated tickets are not allowed.
  16. Confirmed bookings must be ticketed immediately. If waitlisted bookings which become confirmed are not ticketed prior to the Ticketing Time Limit,the entire itinerary will be cancelled. Singapore Airlines will not be held liable for cancellation of a booking that is not ticketed prior to the Ticketing Time Limit.
  17. Award tickets - General
    1. Members will only be eligible for award travel if they clearly indicate at the time of reservation that they are redeeming KrisFlyer miles for the flight desired. Guaranteed reservation in Economy Class for PPS Club members does not apply for redemption booking.
    2. No industry discount or agency discount tickets are eligible for redemption of upgrade awards using KrisFlyer miles.

      No award tickets are eligible for (a) redemption of upgrade awards using KrisFlyer miles, and (b) purchase of cabin class upgrades using “Pay with Miles”, cash, credit card, debit card, or any other forms of payment. For avoidance of doubt, purchase of cabin class upgrades includes, but is not limited to, the following:
      1. Purchase of an upgrade using mySQupgrade
      2. Purchase of an upgrade via the check-in counter at the airport (after the check-in counter for the flight opens and within 6 hours from the time of flight departure)
      3. Purchase of an upgrade by topping up of the fare difference.
      All cabin class upgrades (whether purchased or redeemed with KrisFlyer miles) are subject to availability.
    3. An award ticket may be reissued, but only for travel by the same person and provided no part of the award ticket has been used. Additional KrisFlyer miles may be applicable. If the new journey requires fewer KrisFlyer miles, the excess cannot be refunded. The award ticket at the point of reissue must still be valid. There will be a reissue fee for each ticket. The reissued ticket must have the same expiry date as the original ticket and it must be for the same airline. However, if the date of the first flight on the reissued ticket is earlier than that of the original ticket, then the expiry date of the reissued ticket will be readjusted to the earlier date accordingly.
    4. All award tickets are valid for twelve months from the date of first issuance, unless otherwise specified.
  18. Award Redemption - Award Calculation Rules
    1. Travel must be via a published route. Backtracking is not permitted except as required by route restrictions. Backtracking occurs when a journey does not continue in the same direction in which it began. An itinerary containing a backtracking sector not required by route restrictions may require separate tickets.
    2. Award travel on Singapore Airlines and Star Alliance partners can be ticketed as one itinerary. Award travel on all other participating airlines must be ticketed separately.
    3. Please refer to the table below for the validity and number of complimentary stopovers available with each award ticket type.
    4. Subject to clause c, complimentary stopovers are only permitted for durations of up to 30 days. Such stopovers may be added via singaporeair.com. Paid stopovers are not permitted for tickets issued after 1 August 2022.
    5. Additional stopovers are no longer permitted for award redemption tickets issued on or after 1 August 2022 regardless of the class of travel. Two separate redemption bookings will be required for stopovers of more than 30 days for award redemption tickets issued on or after 1 August 2022.
        Saver Awards Advantage Awards
      One-Way No stopover 1 stopover
      Round Trip 1 stopover 2 stopovers
      Validity of award tickets 12 months 12 months
       
    6. When a member claims an award in a class of service that is available on only certain sectors of a trip, a lower class of service may be substituted by Singapore Airlines for the other sectors of the trip. The award redemption level for the entire trip may be determined according to the actual classes of service flown or the highest class of service flown.
    7. If a member wishes to claim an award for an itinerary that is not available on the award chart he/she may combine two or more redemptions to do so.
  19. Mileage Top-up
    1. Members who have at least 50% of the KrisFlyer miles needed to redeem an award ticket may purchase up to a maximum of 50% of the remaining KrisFlyer miles needed to redeem an award. KrisFlyer miles can be purchased during the online redemption booking process for flights on Singapore Airlines, or by calling KrisFlyer Membership Services.
    2. KrisFlyer miles an only be purchased and used against the redemption of award tickets issued on Singapore Airlines, Star Alliance airlines and other partner airlines, unless otherwise specified. KrisFlyer miles cannot be used to redeem for all or a part of Singapore Airlines airfares acquired on singaporeair.com.
    3. Purchased KrisFlyer miles must be redeemed immediately.
    4. KrisFlyer miles can be purchased at USD 0.04, or the local currency equivalent, per mile.
    5. The amount paid by credit card for the KrisFlyer miles purchased is not refundable.
  20. Upgrade awards
    1. Upgrade awards are subject to the rules of purchased tickets. For upgrade award ticket redemption, a copy of the purchased commercial ticket or passenger receipt is required for verification and reissue.
    2. Two-class upgrades are now available for upgrades from Economy Class to Business Class for flights with a Premium Economy Class cabin are available with effect from 3 January 2019. Double upgrades are not permitted for all other combinations.
    3. KrisFlyer miles and/or status credits (Elite miles, PPS Value) earned for travel using an upgrade award will be based on the original class of service purchased.
    4. The only tickets eligible for redemption of upgrade awards are
      1. Economy Class tickets booked in Y, B, E, M, H, or W class,
      2. Premium Economy tickets booked in S, T, P or L class, and
      3. Business Class tickets booked in Z, C, J or U class

      In an itinerary with multiple sectors, only the sectors booked under one of these classes which are not under an industry discount, agency discount, or award ticket are eligible for upgrade award redemption.
    5. All award charts for upgrades are based on one-way trips. Round-trip upgrades require double the KrisFlyer miles of a one-way upgrade.
    6. No complimentary stopover is permitted for one-way Saver upgrades. One complimentary stopover is permitted for round-trip Saver upgrades. One complimentary stopover is permitted for one-way Advantage upgrades. Two complimentary stopovers are permitted for round-trip Advantage upgrades. For bookings issued on or after 1 August 2022, complimentary stopovers exceeding 30 days and paid stopovers of any duration will no longer be offered. Two separate redemption bookings will be required for stopovers of more than 30 days for award redemption tickets issued on or after 1 August 2022.
    7. Upgrade awards cannot be redeemed on partially used tickets.
    8. For any change(s) to the date(s) of travel, the purchased commercial ticket and the upgrade awards can be revalidated subject to availability in accordance with these terms. In the event of any other changes to the purchased commercial tickets, KrisFlyer miles used for the upgrade awards shall be refunded.
    9. Upgrades are available only on flights operated and marketed by Singapore Airlines. This excludes codeshare flights marketed by Singapore Airlines and operated by codeshare partners, as well as flights marketed by codeshare partners and operated by Singapore Airlines. Upgrades are also available on the Star Alliance airlines listed under Section J below.
  21. Online Redemption Booking
    1. Only upgrades, round-trip awards and one-way awards are available for online redemption.
    2. Members can only make bookings for themselves or for their redemption nominees. Passport numbers may be required.
    3. KrisFlyer members under 12 years of age are not eligible to redeem their KrisFlyer miles online, unless a Redemption Nominee of 18 years old or above is travelling with him/her on the same flight. KrisFlyer members between 12 and 17 years of age who are travelling unaccompanied, are required to bring along a signed copy of the Unaccompanied Minors Assistance and Handling form, which is to be completed by their parents or legal guardians, during check-in.
    4. Airport taxes must be paid for by credit card.
    5. Updates / changes to members' bookings will be sent via email. Members are to ensure that their email addresses are valid before carrying out online redemption bookings.
  22. Members may be entitled to certain rewards in addition to the benefits set out in these terms. These rewards will be governed by these terms as well as the terms and conditions set out in the Singapore Airlines' website.

  1. General award conditions
    1. Redemptions for Star Alliance Awards or Star Alliance Upgrade Awards on singaporeair.com will roll out progressively with effect from 7 December 2017, in accordance with procedures that may be enforced from time to time for issuing awards. Please contact Singapore Airlines if your preferred Star Alliance airline does not appear in your search results. Alternatively, download and fill up the Reservation request form. In such instances, service fees for Star Alliance redemptions done offline will be waived.
    2. Travel agencies cannot issue Star Alliance Awards or Star Alliance Upgrade Awards.
    3. KrisFlyer miles must be valid when an award ticket or upgrade certificate is issued. For this reason, members should ensure that ticketing takes place before the KrisFlyer KrisFlyer miles expire. Members must ensure that they have sufficient KrisFlyer miles in their account before an award ticket or upgrade certificate is issued.
    4. Members must report any suspected unauthorised award claims from their KrisFlyer account within three months of the unauthorised transaction activity for any corrective action to be possible.
    5. All KrisFlyer miles required for an award or upgrade award must be earned by the same member, under the same account number.
    6. Travel on Star Alliance Award tickets and Star Alliance Upgrade Awards is subject to capacity controls by the partner airline. The partner airline reserves the right to allocate in its sole discretion the number of seats available for the Star Alliance Award tickets and Star Alliance Upgrade Awards on each flight, which may limit the number of seats available for Star Alliance Award tickets and Star Alliance Upgrade Awards. Seats for Star Alliance Award tickets and Star Upgrade Awards may not be available on all flights or in all classes, even though there may be physical seats available to fare-paying passengers for booking. In addition, some partner airlines may impose blackout periods when award redemption is not permitted.
    7. KrisFlyer miles can only be used to redeem awards or upgrade awards. Award redemption cannot be combined with any other means of payment.
    8. A passenger's use of an award is subject to the Terms and Conditions set by both the issuing airline and the participating airline providing the carriage.
    9. All carriage on and all tickets issued on behalf of a participating airline are subject to each participating airline’s Conditions of Carriage, copies of which may be obtained directly from the participating airline.
  2. Additional conditions for Star Alliance Awards
    1. An itinerary may contain flights operated by a Star Alliance member airline (excluding Singapore Airlines), or flights operated by two or more Star Alliance member airlines (including Singapore Airlines). A maximum of six travel segments are allowed per itinerary.
    2. Travel is subject to blackout dates, capacity control and schedule changes by the operating Star Alliance member airline.
    3. All reservations must be confirmed before ticketing. Waitlisting is not permitted except on Singapore Airlines operated segments only.
    4. If your itinerary includes bookings in different classes of service, the award level corresponding to the highest class will apply for the whole award ticket.
    5. A one-way award requires half the number of KrisFlyer miles required for a round-trip award, and is only applicable to the list of airlines as specified in the Star Alliance chart here, provided there is no stopover included in the one-way award itinerary.
    6. One complimentary en route stopover is permitted for round-trip awards, unless otherwise stated below. Additional stopovers are no longer permitted for redemption award tickets issued on or after 1 August 2022.
    7. Complimentary stopovers are not permitted in a purely domestic itinerary, or within the country of departure in an international itinerary.
    8. Complimentary stopovers are not permitted if an itinerary contains only European cities, or is between the United States, Canada, Puerto Rico or U.S. Virgin Islands.
    9. Complimentary stopovers are not permitted for one-way awards.
    10. A stopover is defined as a connection above four hours in an itinerary within or between the United States, Canada, Puerto Rico or U.S. Virgin Islands, or a connection above 24 hours in all other itineraries.
    11. The original outbound departure point may not be used as a transfer point to the final destination on the return leg.
    12. One origin or destination open-jaw is permitted for a round-trip award (e.g. fly Singapore to San Francisco, then LA to Singapore; or fly Seoul to Singapore, then take a return leg to Tokyo). Open-jaws are permitted across different award zones but the higher award level will apply. En route open-jaws are not permitted.
    13. Side trips are not permitted. A separate award ticket is required for a side trip.
    14. Backtracking is not permitted. Travel must be made via the most direct route.
    15. You can only make changes to the destination or airline on an issued ticket if travel has not commenced. Such changes will require re-issuance of tickets at a service charge. Please refer to Service Fees for the relevant fee.
    16. Award tickets are subject to, and the passenger is responsible for, applicable departure taxes; other airport or government handling fees; and any fuel or other surcharges imposed by Singapore Airlines or any other partner airlines. Payment for such taxes, fees or charges will be in US dollars or the local currency equivalent and will be collected at the time of ticketing.
    17. On ANA domestic flights, only Economy Class is open for redemption booking.
    18. Award redemption on First Class service on SWISS is not available.
  3. Additional conditions for Star Alliance Round the World Awards*
    1. Normal Star Alliance Award travel restrictions apply.
    2. You must travel in a continuous eastbound or westbound direction, beginning and ending in the same country. You must make only one crossing of the Atlantic Ocean and only one crossing of the Pacific Ocean. You are allowed an origin open-jaw in the same country.
    3. Your total travel distance must not exceed 35,000 miles. You are allowed a maximum of 16 segments in your itinerary.
    4. You may include a maximum of seven complimentary stopovers in your itinerary. The same stopover restrictions for Star Alliance Awards apply for Round The World Awards. In addition, you may stopover only once in each city and no more than twice in any one country. You may not purchase additional stopovers. Surface sectors are permitted but count as stopovers.

    *Round The World Awards will not be available for ticketing via Singapore Airlines from 1 May 2024. Award tickets issued before 1 May 2024 will remain valid.

  4. Additional conditions for Star Alliance Upgrade Awards
    1. Upgrades are available to the next higher class of service. Double class upgrades are not permitted.
    2. Only selected booking classes on the participating airlines, as specified here, are eligible for upgrades.
    3. Only confirmed and ticketed bookings are eligible for upgrades. Industry discount, agency discount or award tickets cannot be used for upgrades.
    4. Only flights marketed and operated by the same participating airline are eligible for upgrades. Codeshare flights are not eligible.
    5. Only a single segment of the trip can be upgraded at a time.
    6. Up to four passengers in a single booking can be upgraded using KrisFlyer miles from one KrisFlyer account. Partial upgrade of some passengers within a booking is not permitted. If KrisFlyer members wish to upgrade some passengers within the booking, the commercial booking will need to be split accordingly.
    7. Upgrades must be confirmed at least 24 hours before departure. Standby upgrades at the airport are not permitted.
    8. KrisFlyer miles and/or status credits earned for travel using an upgrade award will be based on the original booked commercial class.
    9. The participating airlines are Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca-TACA, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Shenzhen Airlines, South African Airways, SWISS, TAP Portugal, Thai Airways, Turkish Airlines and United Airlines, as well as such other airlines as may be advised by Singapore Airlines from time to time.
    10. Upgrade requests on ANA may only be made within 56 days before departure, and are not available on ANA domestic flights.

  1. KrisFlyer Basic, KrisFlyer Elite Silver and KrisFlyer Elite Gold members only: a member’s KrisFlyer miles will expire after three years (or one year for KrisFlyer miles received from contests) at 23:59 hours Singapore time (GMT +08:00 hours) on the last day of the equivalent month in which they were earned. For example, KrisFlyer miles credited to a member’s KrisFlyer account in July 2017 will expire at 23:59 hours Singapore time (GMT +08:00 hours) on 31 July 2020.
  2. PPS Club members: KrisFlyer miles will not expire, as long as the member remains a PPS Club member. This applies to all valid KrisFlyer miles, regardless of how they were earned, except for certain promotional KrisFlyer miles, as specified in the specific promotions’ terms and conditions.
    1. When a member first qualifies into the PPS Club, all valid KrisFlyer miles in their account at point of qualification will no longer expire.
    2. If they are unable to requalify for PPS Club membership, their KrisFlyer miles will be reset to expire after three years at 23:59 hours Singapore time (GMT +08:00 hours) on the last day of the equivalent month at the point which the member fails to requalify and becomes an Elite member. For example, if a member fails to requalify as a PPS Club member and becomes a KrisFlyer Elite Silver or KrisFlyer Elite Gold member on 1 July 2017, the KrisFlyer miles in their KrisFlyer account will expire at 23:59 hours Singapore time (GMT +08:00 hours) on 31 July 2020
  3. KrisFlyer miles that are due to expire for the first time may be extended for a fee. For KrisFlyer members, KrisFlyer miles may be extended once for a period of six months only. KrisFlyer Elite Silver and KrisFlyer Elite Gold may extend their KrisFlyer miles for a period of one year only.
  4. KrisFlyer miles that are due to expire may be extended for a fee, up to five months ahead and inclusive of the current month, in blocks of up to three consecutive months.
  5. KrisFlyer miles that have already expired cannot be extended.

    KrisFlyer Account Statements are sent to members who have subscribed to them and have made transactions in the preceding statement period, or have KrisFlyer miles that are due to expire within the statement period.

  1. Members may create a confidential Personal Identification Number (PIN)/Password through the KrisFlyer website. The Password is needed for 'self-service' transactions relating to the member's secured information such as personal data, mileage balance and transaction summary. For verification purposes, the PIN is needed for calls to KrisFlyer Membership Services.
  2. Members shall keep their PIN/Password confidential at all times and undertake not to disclose the PIN/Password to any other person under any circumstances whatsoever.
  3. Members must ensure that this PIN/Password is not disclosed to any unauthorised parties. Singapore Airlines cannot be held liable for the consequences of any unauthorised disclosure of the PIN/Password by members or unauthorised use of the PIN/Password, including unauthorised redemption of KrisFlyer miles. Members acknowledge that Singapore Airlines is under no obligation or duty to verify the authenticity of any person who performs transactions through the use of a valid PIN/Password.

  1. Information regarding the processing of member’s personal data is set out in the Singapore Airlines Privacy Policy accessible at https://www.singaporeair.com/en_UK/privacy-policy/.

  1. Singapore Airlines shall not be liable to any member or nominee for any loss of revenue, profit, business or any indirect or consequential loss, damage or expense of any kind whatsoever arising out of or in connection with the KrisFlyer programme or the PPS Club, the provision or the refusal to provide any benefits and rewards and the use of rewards, whether such loss, damage or expense is caused by negligence or otherwise, and whether Singapore Airlines has any control over the circumstances giving rise to the claim or not.
  2. For the avoidance of any doubt, Singapore Airlines shall not be liable for any loss or damage resulting from the termination of or any change in the KrisFlyer Programme and the PPS club and their related benefits.
  3. Singapore Airlines will endeavour to ensure the availability of products and services provided by programme partners but will not be liable for any loss arising from the failure by programme partners to provide such products and/or services. Where a member uses the services provided by a programme partner, their terms and conditions will apply and Singapore Airlines will not be liable for any loss.
  4. Singapore Airlines’ liability with respect to any claim arising in respect of acts or omissions under the KrisFlyer programme and the PPS Club including provision and use of rewards, shall be limited to re-crediting the value of the KrisFlyer miles redeemed by the member into the KrisFlyer account or providing other reasonable, alternative and comparable benefits as exclusively determined by Singapore Airlines. For the avoidance of doubt, monetary compensation is expressly excluded.

  1. Linking KrisFlyer accounts of minors and their parent/guardian
    1. The KrisFlyer account of an individual aged between 2 and 16 years (“Minor”) can only be linked with the KrisFlyer account of a parent/guardian, aged 16 and above.
    2. Once KrisFlyer accounts are successfully linked, a Minor cannot link his or her KrisFlyer account to the KrisFlyer account of another person.
    3. Linked KrisFlyer accounts will be automatically de-linked if the Minor’s account is closed, expires, or when the Minor turns 16 years old.
    4. Each Minor’s KrisFlyer account can be linked to only one parent/guardian’s KrisFlyer account.
    5. Each parent/guardian’s KrisFlyer account can be linked with the KrisFlyer accounts of up to five Minors.
  2. Transfer of KrisFlyer miles
    1. A Minor must not have accrued any KrisFlyer or KrisPay miles from the conversion of bank points or via spend on KrisFlyer co-branded cards in the 36 months before a request for a transfer of KrisFlyer miles is made.
    2. A Minor must have accrued KrisFlyer miles from flying on Singapore Airlines, Scoot, or any of our partner Airlines at least once in the 36 months before a request for a transfer of KrisFlyer miles is made.
    3. KrisFlyer miles can only be transferred one-way from the KrisFlyer account of a Minor to the linked account of a parent/guardian.
    4. All transfers of KrisFlyer miles are final and cannot be reversed once completed.
    5. A maximum of 50,000 KrisFlyer miles can be transferred from a Minor’s KrisFlyer account in a calendar year.
    6.  A transfer of KrisFlyer miles from the KrisFlyer account of a Minor to the KrisFlyer account of a parent/guardian will not change the expiration date of the relevant KrisFlyer miles, except when:

      i.  The Minor is a PPS Club member and the parent/guardian is not a PPS Club member, in which case the transferred KrisFlyer miles will expire three years from the date of the transfer; and

      ii.  The parent/guardian is a PPS Club member and Minor is not a PPS Club member, in which case the transferred KrisFlyer miles will have no expiration date.

  1. Singapore Airlines may assign or deal with these Terms and Conditions in favour of any of its subsidiaries, subcontractors or appointed agents to carry out any of its obligations herein. Singapore Airlines shall not be responsible to the member for any delay in performance or non-performance of its subcontractors and/or agents due to causes beyond its reasonable control.
  2. Singapore Airlines shall not be in breach of its obligation of confidentiality if disclosure of a member's confidential information is pursued in conjunction with an order of court, or is required by law or any governmental or regulatory authority. However, if the disclosure is not required with immediate effect, Singapore Airlines shall give the member prior notice of such disclosure.
  3. Any KrisFlyer miles, PPS Value, Elite Miles or rewards credited to a member's account that are found to be ineligible will be deducted automatically. Documents submitted for claims cannot be returned. SIA may, in its sole discretion, deduct from and/or credit to a member’s account any amount of KrisFlyer miles, PPS Value, Elite Miles or rewards for the purpose of correcting any errors or inaccuracies in the account’s activity and transactions.
  4. The sale or barter of KrisFlyer miles, Elite miles, PPS Value, rewards, award tickets or other benefits is prohibited and will result in cancellation of these KrisFlyer miles, Elite miles, PPS Value, rewards, award tickets and/or other benefits. Members who breach this rule may also be liable for damages, litigation and transaction costs.
  5. All transactions carried out by members under 16 years of age require consent from their parents or legal guardians. In countries where consent is required for members above 16 years of age, the law of the country where the transaction is conducted will apply. Singapore Airlines will not be liable for the verification of the parent's or guardian's signature, or for the verification of the parent's or guardian's authority to give consent.
  6. Members will be held responsible for any taxes, levies or duties that arise in connection with the receipt of KrisFlyer awards or benefits and all additional costs shall be borne by the award user.
  7. Should KrisFlyer collaterals be available in other languages, the English language version shall be the only point of reference if any discrepancy arises.
  8. Singapore Airlines reserves the right to interpret, apply and communicate the Terms and Conditions as posted on Singapore Airlines' website. All decisions made by Singapore Airlines shall be final and conclusive in each case.
  9. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any unresolved dispute arising under, out of, or in connection with these Terms and Conditions, including any questions regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force.
  10. To the extent that any provision contained or referred to herein is contrary to anything contained in any applicable laws, government regulations, orders or requirements that cannot be waived by agreement of the parties, such provision shall not apply. The invalidity of any provision shall not affect the validity of any other provision.