KrisFlyer contact details verification
As your KrisFlyer account contact details are used to verify transactions, keep your KrisFlyer account secure, and receive important updates, it is important to ensure that both your mobile number and email address are up to date.
You need to verify your mobile number and email address.
If your email address is incorrect, your information may be exposed to another recipient. If your email address is correct yet unverified, you will not be able to receive certain KrisFlyer-related emails, such as KrisFlyer account statements. You will only be able to receive booking-related emails (e.g. booking confirmation) and other essential updates.
If both your mobile number and email address are not verified, you may be unable to proceed with flight bookings, including redemption bookings.
You may verify your contact details on singaporeair.com.
1. Log in to your KrisFlyer account on singaporeair.com
2. Go to "Account Summary”
3. You will be prompted by a banner to verify your contact details and are required to enter a One-Time Password (OTP) sent to your mobile number or email address
4. When the OTP is successfully entered, your contact will be considered verified
Both your mobile number and email address need to be verified.
If you require assistance, please contact KrisFlyer Membership Services to update your contact information.
Your contact details may be unverified despite being updated previously because the verification process was not completed. Ensure that your contact details are verified via OTP.
No, as long as your contact details remain the same. Keep your contact details up to date to continue receiving alerts on your account activity. Your email address should also be unique and not shared with others.