Travel Insurance Customer Care & Claims

Below are some useful contact details for your information:

Customer Care
For insurance related enquiries or changes to your policy, please call 0800 800 048 from Monday to Friday between 8.30am and 5pm, or email help@allianz-assistance.co.nz.

For a list of frequently asked questions, please visit our FAQ page.

How to make an insurance claim 
To make a claim, please click here to be taken to our Online Claims Portal. 

Email: claims@allianz-assistance.co.nz

As part of your claim, you may be required to:

• Provide us with supporting documentation such as original invoices, receipts and other vouchers relating to your expenses or loss
• Produce your policy details
• Provide us with all the information we require to enable us to consider the claim
  
  

Cancellation or curtailment

• If you need to curtail your trip, call 0800 800 048 immediately to get our prior agreement.
• You will need to provide a copy of your original itinerary, your booking confirmation and confirmation of any applicable refunds.
• For claims relating to illness or injury, a medical certificate will need to be completed by the treating doctor. A certified copy of the death certificate is required in the event of death.

Medical expenses

• Always contact our 24-hour emergency medical service when you are hospitalised, and require repatriation. Please call +64 9 486 68 68.
• Provide medical evidence from the treating doctor to confirm the illness or injury and treatment given including hospital admission and discharge dates, if this applies.
• If you are advised by a doctor that you cannot go on your pre-booked excursions because of medical reasons, you should obtain a medical certificate from them confirming this.