Frequently asked questions
When does my Singapore Airlines Travel insurance coverage begin and end?
For all policies, cancellation coverage begins on the date your policy is issued. Coverage for all other sections begins when you leave your home or place of departure to start your trip and ends when you return home or until the end of the period of insurance shown as the return date on the policy certificate, whichever is sooner.
What benefits are available under this travel insurance policy?
We offer comprehensive Travel Insurance coverage with outstanding benefits and features. Please click here to go through our summary of benefits.
Can I add travel insurance to my booking if I have a pre-existing medical condition?
You can still add travel insurance to your itinerary if you have a pre-existing condition however it is important to note that your pre-existing condition(s) are NOT covered, and you are NOT able to apply to have your condition(s) covered.
What are the key benefits for Covid-19 coverage under the Singapore Airlines Travel Insurance?
Key benefits for Covid-19 coverage are:
- Up to SEK 3 438 000 for Overseas Medical Expenses & Emergency Evacuation
- Up to SEK 57 300 for Trip Cancellation due to contraction of Covid-19
Who can purchase the Singapore Airlines Travel Insurance by Allianz Partners?
Singapore Airlines passengers who are residents of Sweden will be able to purchase this policy.
How can passengers purchase the Allianz Partners Travel Insurance?
The policy can be purchased along with the flight ticket through the Singapore Airlines website. Passengers can also purchase it for confirmed flight itineraries via the Manage Booking section on the Singapore Airlines website.
Does the Allianz Partners Travel Insurance cover Scoot flights?
The policy covers any overseas trip undertaken on a flight operated by Singapore Airlines, Scoot or their code share partners if you purchased the ticket from Singapore Airlines or through an authorized agent of Singapore Airlines.
Does the Allianz Partners Travel Insurance policy include any age limit or restriction?
The person buying this insurance must be 18 years of age or over at the date of buying this policy. The cover is provided for residents of Sweden.
How can passengers file for a claim?
To claim, please visit the website www.allianz-protection.com. This will lead you to our online claims notification service where you can complete an online claim form. Alternatively, please phone +46853526006 or email to claims.awpeurope@allianz.com to request and ask for a claim form.
If passengers require further assistance with the Allianz Partners Travel Insurance, whom should they approach?
For insurance related enquiries or changes to your policy, please call +46853526006 from Monday to Friday between 9.00 and -18.00 (EET) or email contract.awpeurope@allianz.com.
Where can I get the full Policy Wordings of my Allianz Partners Travel Insurance?
The Policy Wordings is available on this website and also attached within the confirmation email you received from Allianz Partners.
What should I do if I did not receive the confirmation email?
If you did not receive your confirmation email, you should contact our customer services team by calling +46853526006 from Monday to Friday between 09.00 and 18.00 (EET) or email to contract.awpeurope@allianz.com.
I have updated my Singapore Airlines flight booking. How can I change the details of my Allianz Partners Travel Insurance policy?
Please do not forget to contact us to make the corresponding changes to your travel insurance policy. You should contact our Customer Services team by calling +46853526006 from Monday to Friday between 9.00 and 18.00 (EET) or email to contract.awpeurope@allianz.com.
Can I cancel my Singapore Airlines Travel Insurance by Allianz Partners and receive a refund?
You may cancel your policy with to us within 14 days of purchasing, provided that no claim has arisen and your travel has not commenced. Allianz Partners will cancel the policy and give you a full refund of premium.
After 14 days, we will not refund any part of the premium. You can send us an email at contract.awpeurope@allianz.com or telephone our Customer Services team at +46853526006 from Monday to Friday between 9.00 and 18.00 (EET).
What should I do if I get sick or encounter an accident abroad?
Please call our 24-hour emergency assistance number +46853526006 if you need medical assistance while travelling. This service is provided by Allianz Partners own emergency assistance centre.
If you require hospital treatment, please ensure that you keep original copies of your receipts when you return to Sweden to ensure a smoother refund process.
Travel insurance
AWP P&C S.A. – Dutch Branch, trading as Allianz Partners, is an insurer licensed to act in all EEA countries and operating in freedom of services, with corporate identification No 33094603, and registered at the Dutch Authority for the Financial Markets (AFM) No 12000535. AWP P&C S.A., which has its registered office in 7 rue Dora Maar, Saint-Ouen, France, is authorized by L’Autorité de Contrôle Prudentiel et de Résolution (ACPR) 4 Place de Budapest CS 92459, Paris Cedex 09, France.