KrisFlyer Login: Email and Password Change

To enhance the security of our members’ accounts and improve the login experience, the following two changes were introduced from 24 September 2019:

  1. You will have the flexibility to log in to your KrisFlyer membership account using the email address registered with your account. Alternatively, you may continue to log in to your account with your 10-digit KrisFlyer membership number.
  2. The current numeric Personal Identification Number (PIN) used for KrisFlyer member login will be replaced with a password login.
     

KrisFlyer members without a PIN or password can click here to create a password.

From 13 August 2020, you will be required to log in using a complex password to any of the following websites or mobile app:

  • Singaporeair.com
  • KrisPay mobile app
  • KrisShop.com
  • KrisFlyervRooms.com
  • KrisFlyerSpree.com
  • FlyScoot.com (KrisFlyer Login)
  • Scoot mobile app (KrisFlyer Login)


From 10 September 2020, you will be required to log in using a complex password to the SingaporeAir mobile app.

Frequently Asked Questions

1. How do I change my current numeric PIN to a password for log in on singaporeair.com?

From 13 August 2020, you will be required to update your PIN to a password when you log in to your KrisFlyer account. Please refer to the screens below for reference.

a. Log in to your KrisFlyer account using your email address/10-digit KrisFlyer membership number and numeric PIN.

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b. You will be prompted to create a password to access your account.

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c. A two-factor authentication (2FA) process will be triggered as part of the password change process. Enter the one-time password (OTP) sent to your mobile number or email address registered with your KrisFlyer account.

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d. Create your password. The password must contain 8 to 16 alphanumeric characters and include a combination of:

  • Numbers (0-9), and
  • Uppercase and lowercase letters (A-Z and a-z)
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e. Your password has been successfully created.

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Alternatively, you may use the “Reset Password” link here to change your numeric PIN to a password now.

Two-factor authentication (2FA) process will be triggered as part of the password change process. If your mobile number or email address registered with your KrisFlyer account is not up-to-date, please contact KrisFlyer Membership Services to update your contact information now.

2. How do I change my current numeric PIN to a password for log in on the SingaporeAir mobile app?
   
a. Log in by clicking on the Avatar or “Log In or Register” button on the top right-hand corner of the mobile app.
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b. Enter your existing KrisFlyer number/ Email address and numeric PIN

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c. Tap “PROCEED” to change your numeric PIN to a complex password.

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d. Two-factor authentication (2FA) process will be triggered as part of the password change process. If your mobile number or email address registered with your KrisFlyer account is not up-to-date, please contact KrisFlyer Membership Services to update your contact information.

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e. Enter a new password that meets the complex password requirements.

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f. Your numeric PIN will be successfully changed to a complex password and you will be logged in on the app.

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3. Can I still log in to my KrisFlyer account using my numeric PIN on or after 13 August 2020?

You will be required to create a complex password after logging in using your numeric PIN. After you have created a complex password, your PIN can no longer be used for login.

The numeric PIN will be renamed as “Phone PIN”, which can be used for verification purposes when you call KrisFlyer Membership Services.

4. On which channels will the new password be supported for log in?

The password is supported on all online channels where a member would log in using his/her KrisFlyer Membership Number/registered Email address, namely:

  • Singaporeair.com
  • SingaporeAir mobile app
  • KrisPay mobile app
  • KrisShop.com
  • KrisFlyervRooms.com
  • KrisFlyerSpree.com
  • FlyScoot.com (KrisFlyer Login)