TERMS AND CONDITIONS

2.1. The Business’ CTM may nominate ACTM(s) as backup administrator(s) to manage its HighFlyer account by submitting such information as Singapore Airlines may require from time to time via its account on the Online Booking Platform, or via email to the Business’ Account Manager or to HighFlyer_Support@Singaporeair.com.sg.

2.2. At any time, each Business under the HighFlyer Basic tier is allowed to have a maximum of three (3) ACTMs, as well as a maximum of thirty (30) CTs under its HighFlyer account.

2.3. Within one month of from the Effective Date (“Settle-In Period”), the Business belonging to HighFlyer Basic tier is permitted to make unlimited changes to its list of CTs who are associated to its HighFlyer account, subject to a maximum number of thirty (30) CTs at any time.

2.4. After the Settle-In Period, the number of changes that the Business belonging to HighFlyer Basic tier can make to its list of CTs shall be restricted to fifteen (15) changes per calendar month. A change means each addition or deletion of CTs (e.g. deleting one (1) CT and adding two (2) CTs within a calendar month would constitute a total of three (3) changes within that month).

2.5. The Business shall ensure that all contact details and other information (including those relating to its CTs/CTM/ACTMs) contained in its account on the Online Booking Platform or otherwise provided to Singapore Airlines from time to time remain accurate throughout the term of its participation in the Programme. In the event that a CT, CTM, or ACTM is removed from such position or ceases employment with the Business, the Business should remove such CT, CTM or ACTM from its HighFlyer account as soon as practicable. Singapore Airlines shall not be liable for any liabilities, losses, damages, costs, expenses, actions, claims, demands, proceedings and other liabilities (including but not limited to the loss or misuse of HighFlyer points) that the Business or any other person may suffer as a result of the Business’ non-compliance with this Clause 2.5.

3.1 Each Business’ CT(s), CTM and ACTM(s) may directly purchase Singapore Airlines flight tickets through Singapore Airlines’ Online Booking Platform, any Singapore Airlines’ ticket offices, contact centre, or via travel agents authorised to issue Singapore Airlines tickets (“Authorised Travel Agents”). Travel management companies used by the Business to purchase Singapore Airlines flight tickets must be Authorised Travel Agents.

3.2 Save for tickets issued under the Corporate Booking tab of the Singapore Airlines mobile application, all other tickets issued via other avenues on the Singapore Airlines mobile application (e.g. on usual Search Flights page) are not eligible for accrual of HighFlyer points. Ticket bookings may only be made through the Online Booking Platform for passengers who are CTs associated with the Business’ HighFlyer account.

4.1. HighFlyer points are the base unit of measurement within the HighFlyer programme.

4.2  All Businesses in the HighFlyer programme shall each have their own HighFlyer account in which they would accrue HighFlyer points. HighFlyer points may not be exchanged outright for cash.

4.3  Subject always to Clauses 4.5 – 4.9, HighFlyer points can only be earned for travel by Eligible Passengers on selected Singapore Airlines (SQ) operated flights issued on SQ tickets, excluding SQ codeshare flights operated by other airlines, except for selected codeshare flights that are operated by Deutsche Lufthansa AG (“LH”), Swiss International Air Lines AG (“LX”), Austrian Airlines AG (“OS”) and Scoot Pte Ltd (“TR” or “Scoot”) as further detailed in the following paragraphs (“Eligible Flights”):

i.    HighFlyer points can be earned for travel by Eligible Passengers on selected LH-, LX-, and OS-operated flights when issued on SQ, LH, or LX tickets, where such tickets are issued on or after 2 April 2018 for travel from Singapore, Malaysia or Australia to Germany, Switzerland, Austria or Belgium, or vice versa. Tickets issued in S or T booking classes shall only qualify for the accrual of HighFlyer points at a reduced accrual rate of 50%. Tickets issued in L or K booking classes do not qualify for the accrual of HighFlyer points.

ii.    HighFlyer points can be earned for travel by Eligible Passengers on selected TR-operated flights when issued on SQ or TR tickets, where such TR bookings are made through the HighFlyer Portal on https://makeabooking.flyscoot.com/portal/highflyerlogin.  Bookings issued in T or I booking classes do not qualify for the accrual of HighFlyer points.

4.4 In order for the Business to accrue HighFlyer points in its HighFlyer account for an Eligible Flight, all of the information required by Singapore Airlines from time to time, including but not limited to the Business’ Corporate ID, must be provided at the time of booking. Failure to comply with this Clause shall result in HighFlyer points not being accrued to the Business’ HighFlyer account. Subject to clause 8.2, the requirements for HighFlyer points accrual may differ between countries and may be revised at Singapore Airlines’ sole discretion.

4.5 Only tickets / bookings issued on publicly available fares may accrue HighFlyer points on Eligible Flights. For the avoidance of doubt, any tickets / bookings issued for chartered flights or on group fares, marine fares,  student fares, child and infant fares, corporate discounted fares (including fares issued pursuant to Clause 7 herein), promotional fares and negotiated or contracted fares are excluded from HighFlyer points accruals.

4.6 HighFlyer points shall not be accruable on cabin class upgrades which are purchased through mySQupgrade or redeemed using the travelling employee’s KrisFlyer miles.

4.7 Tickets / bookings issued in V or K booking classes do not qualify for the accrual of HighFlyer points. Tickets issued in Q or N booking classes shall only qualify for the accrual of HighFlyer points at a reduced accrual rate of 50%.

4.8 HighFlyer points will not be awarded where tickets / bookings had been issued before the Effective Date.

4.9 No HighFlyer points will be accrued on Eligible Flights if the Business’ HighFlyer account has been suspended or if the associated KrisFlyer account of the corresponding employee has been suspended.

4.10 Subject to Clause 5.4(d) herein, the number of HighFlyer points earned for each Eligible Flight is the product of the base fare excluding airport taxes, government surcharges and distribution expenses, in Singapore Dollars, and the then prevailing accrual rate for the Business’ HighFlyer tier and ticketed booking class.

4.11 Accrual rates may differ across all four HighFlyer tiers: HighFlyer Basic, HighFlyer Silver, HighFlyer Gold, and HighFlyer Platinum. Subject to clause 8.2, Singapore Airlines reserves the right to revise the accrual rates at its sole discretion.

4.12 Subject to the KrisFlyer Terms & Conditions, each associated KrisFlyer account will continue to earn KrisFlyer miles, while the Business simultaneously earns HighFlyer points on Eligible Flights of associated KrisFlyer accounts.

4.13 HighFlyer points accrued by the Business are not transferable between different HighFlyer accounts.

4.14 The HighFlyer points accrued on Eligible Flights may take up to 4 weeks after the relevant Eligible Flight is completed to be updated in the Business’ HighFlyer account, which can be accessed through the Online Booking Platform by the CTM and ACTM(s).

4.15  In the unlikely event that the HighFlyer points are not accrued following an Eligible Flight, the CTM or ACTM(s) may submit a retroactive HighFlyer points claim request through the Online Booking Platform and Singapore Airlines will credit the HighFlyer points to the Business's account if the Business is entitled to the HighFlyer points in accordance with these Terms and Conditions.

4.16 From time to time, the Business may be eligible to earn bonus HighFlyer points from designated HighFlyer programme partners. If earned, such bonus HighFlyer points may take a longer time to be reflected within the Business’ HighFlyer account.

4.17 HighFlyer points will expire after three (3) years at 2359h Singapore time (GMT +0800h) on the last day of the equivalent month in which the HighFlyer points were earned. For illustration: HighFlyer points credited to a Business' HighFlyer account in July 2017 would expire at 2359h Singapore time (GMT +0800h) on 31 July 2020.

4.18 The validity period of the HighFlyer points shall not be extended. All expired HighFlyer points will be forfeited.

4.19 Additional terms and conditions may apply to the accrual of HighFlyer points for non-flight transactions. Please refer to our non-air partner listings on the HighFlyer Website for more information.

5.1 Subject to these Terms and Conditions, HighFlyer points can be used for the following purposes:

i.    Redemption of award tickets and selected ancillaries on Singapore Airlines and partner airlines.

ii.    Conversion to KrisFlyer miles.

iii.   Redemption of vouchers and lounge passes from partners.

iv.   Redemption of KrisFlyer Elite Gold membership.

v.    Redemption of products and services in the HighFlyer redemption catalogue.

The number of HighFlyer points required to redeem Programme benefits are listed in the OBT.

5.2. HighFlyer points cannot be used in the KrisFlyer programme or exchanged for cash.

5.3. The Business shall ensure that its CTM and ACTM(s) are authorised to make all transactions under its HighFlyer account, including but not limited to the redemption of any product or service using the Business’ HighFlyer points.

5.4 Redemption of Singapore Airlines flight products

a.    HighFlyer points accrued can be used to redeem (either fully or partially) Singapore Airlines tickets which are purchased through the Online Booking Platform only, at the rates stated on any publicly available air fares. The HighFlyer points cannot be used for tickets purchased through any other means, including travel agents or Singapore Airlines Ticket Offices/Contact Centres. The redeemed ticket may only be issued to and used by a CT who is already associated to the Business’ HighFlyer account and whose KrisFlyer membership number is registered in the CT’s profile within the HighFlyer account. Such redemption of tickets including airport taxes may be made partially or completely by HighFlyer points.

b.    HighFlyer points can be used to redeem (either fully or partially) excess baggage and preferred seat selection purchases.

c.    A minimum of 1,050 HighFlyer points is required to have been accumulated in each Business’ account before HighFlyer points may be utilised for the full or partial redemption of air ticket, excess baggage or preferred seat selection purchases. Subject to clause 8.2, Singapore Airlines reserves the right to vary the minimum number of HighFlyer points required at its sole discretion.

d.    If HighFlyer points are used for partial redemption of air ticket, excess baggage or preferred seat selection purchases, only the balance paid by other forms of payment besides HighFlyer points, such as cash, shall be eligible for (i) accrual of HighFlyer points, subject to these Terms and Conditions; and (ii) accrual of KrisFlyer miles pursuant to Clause 4.12, where applicable. For the avoidance of doubt, no HighFlyer points or KrisFlyer miles shall be earned where HighFlyer points are used for the full redemption of the relevant product(s).

e.    A ticket acquired via redemption of HighFlyer points may not be upgraded using the CT’s individual KrisFlyer miles.

5.5 HighFlyer points to KrisFlyer miles conversion and KrisFlyer travel gift card

a.    Only the CTM and ACTM(s) with the access to use HighFlyer points may submit a points-conversion form to convert HighFlyer points to KrisFlyer miles, which will be credited into the KrisFlyer account of any selected associated CT ('Selected KrisFlyer Account').

b.    The Selected KrisFlyer Account receiving the KrisFlyer miles must be valid at the time of submission of the points-conversion form, and the KrisFlyer member must be a valid CT.

c.    Once the HighFlyer points have been converted to KrisFlyer miles, the transaction may not be reversed to credit the HighFlyer points back to the HighFlyer account.

d.    Each Selected KrisFlyer Account shall only be eligible to receive a maximum of 100,000 KrisFlyer miles converted from HighFlyer points per calendar year, regardless of which HighFlyer account(s) the HighFlyer points are converted from.

5.6 Scoot e-voucher

a.    For the purposes of this Clause 5.6, “Voucher(s)” refers specifically to HighFlyer Scoot vouchers and not to other vouchers offered by Scoot.

b.    The Voucher entitles the holder thereof to credit (of amounts specified in the voucher) that may be applied toward travel only on Scoot-operated flights. The Voucher is not usable on flights operated by Singapore Airlines, Virgin Australia and current and future Scoot interline partners, e.g., Aegean Airlines, and Olympic Air; and members of the Value Alliance: Cebu Pacific, Cebgo, Nok Air, Vanilla Air, Jeju Air, and Tigerair Australia.

c.    To redeem HighFlyer points for Vouchers, the CTM / ACTM(s) must log into the Online Booking Platform with their HighFlyer account credentials to perform the transaction.

d.    A maximum of 40 Vouchers can be issued within the same transaction, in denominations of SGD10, SGD50, SGD100 and SGD500.

e.    Subject to clause 8.21, a Voucher once issued is not refundable.

f.    The Voucher may only be used by CT(s) of the same Business registered in the HighFlyer programme which HighFlyer points have been used to redeem the Voucher(s).

g.    Multiple passengers in an itinerary may combine their own Vouchers to offset redemption for any bookings within the same itinerary.

h.    The Voucher may be combined with other Scoot travel vouchers to offset redemption for any bookings within the same itinerary. Individual voucher conditions are applicable and shall prevail in the event of any inconsistency with these Terms and Conditions.

i.    The Voucher is valid for redemption of fares, ancillary services, online change fees unless otherwise stated.

j.    The Voucher is not valid for e-visa, travel insurance, Scoot Protect, card processing fees, and infant fees.

k.    The Voucher is only valid for redemption for online bookings at flyscoot.com.

l.    The Voucher is not valid for redemption for travel agent or group travel bookings.

m.    The Voucher is not valid for redemption for any airport or inflight purchases or services.

n.    The Voucher is valid for 180 days from the date of voucher issuance.

o.    Travel must be booked and redeemed with the Voucher before the voucher expiry date.

p.    The Voucher validity period cannot be extended.

q.    All standard fare rules and conditions of the fare(s) redeemed apply.

r.    If the value of the itinerary exceeds the Voucher value, the difference will need to be paid using other available payment methods.

s.    If a Voucher balance remains after redemption, it will be forfeited. For instance, where a Voucher of SGD 500 denomination is used to redeem a flight booking of SGD 490, the balance SGD 10 will be forfeited.

t.    No cash or credit alternative will be offered if the Voucher is not redeemed.

u.    Singapore Airlines and Scoot do not accept any responsibility in the event a Voucher is not utilised.

5.7 HighFlyer Redemption for Lufthansa Group

a.    Businesses may use their HighFlyer points to redeem award tickets for selected LH-, LX-, and OS-operated flights (“LHG Award Tickets”) in accordance with the award chart found at (https://www.singaporeair.com/saar5/pdf/SQCorporate/corp_comms/HighFlyerLufthansaRedemptionChart.pdf) (“LHG Award Chart”). The LHG Award Ticket may only be issued to and used by a CT who is already associated to the Business’ HighFlyer account and whose KrisFlyer membership number is registered in the CT’s profile within the HighFlyer account.

b.    Sections J(1) and J(2) of the KrisFlyer Terms and Conditions shall apply to the redemption and use of LHG Award Tickets under this Clause 5.7 as if references in those Sections to the terms set out in column A below are references to the corresponding terms set out in column B:

 

In the event of any inconsistency between Sections J(1) and J(2) of the KrisFlyer Terms and Conditions and this Clause 5.7, this Clause 5.7 will prevail.

c.    A CT’s use of an LHG Award Ticket is subject to the prevailing terms and conditions of both the issuing airline and the participating airline providing the carriage.

d.    All carriage on and all tickets issued on behalf of any of the participating airlines in connection with this Clause 5.7 are subject to each participating airline’s Conditions of Carriage, copies of which may be obtained directly from the participating airline.

e.    The conversion of HighFlyer points into KrisFlyer miles for the purposes of redeeming LHG Award Tickets under this Clause 5.7 shall not count towards any of the conversion quotas specified in Clause 5.5.

f.    The redemption of LHG Award Tickets is valid for award travel on LH-, LX-, and OS-operated flights only, and may not be combined with flights operated by Singapore Airlines in the same itinerary.

g.    A one-way LHG Award Ticket requires half the number of points shown in the LHG Award Chart.

h.    LHG Award Tickets are subject to applicable taxes, surcharges and fees (including any charges imposed by Singapore Airlines or any other participating airlines). Such taxes, surcharges and fees are to be paid for at the time of ticketing by the CT using the LHG Award Ticket and may not be offset (either fully or partially) using HighFlyer points.

i.    Redemption of LHG Award Tickets cannot be combined with any other means of payment, except for purposes of paying applicable taxes, surcharges and fees.

j.    Redemption of LHG Award Tickets is restricted to I, O, and X booking classes.

k.    Travel on LHG Award Tickets is subject to capacity controls by the participating airlines. This may limit the number of seats available for travel on particular flights. Award seats may not be available on all flights or in all classes. In addition, the participating airlines may impose blackout periods where LHG Award Ticket redemption is not permitted.

l.    Upgrade awards are not available for redemption under this Clause 5.7.

m.    Award redemption for First Class on LX-operated flights is not available under this Clause 5.7.

n.    Redemption of LHG Award Tickets is only available by submitting a request via HighFlyer_Support@Singaporeair.com.sg or the OBT and shall be subject to the Business providing any such information as Singapore Airlines may reasonably require from time to time.

o.    The redemption request may take up to 1 week to process.

p.    Cancellation of, and changes to, an issued LHG Award Ticket are governed by and subject to the operating airline's terms and conditions. Cancellation and change fees may apply, and subject to clause 8.21 any refund is subject to the validity of the LHG Award Ticket and the HighFlyer points used for the redemption.

5.8 Lounge Pass

a.    “Lounge Pass” refers to the LoungeKey Pass lounge pass offered by Singapore Airlines as a redemption option using HighFlyer points, or such other lounge pass as Singapore Airlines may from time to time choose to offer for such purposes. Singapore Airlines may at its sole discretion partner with any third party lounge operator or third party provider of lounge passes (“Lounge Partner”).

b.    In redeeming a Lounge Pass for its employee (“Guest”), the Business shall procure that the Guest consents to being contacted by the Lounge Partner for purposes of issuance and servicing of the Lounge Pass. Singapore Airlines shall not be responsible for any interaction between the Business and Lounge Partner which is outside of Singapore Airlines' reasonable control.

c.    A Lounge Pass may take up to one week to be issued to the Business. Subject to clause 8.21, once issued, the Lounge Pass is non-refundable.

d.    The validity period of each Lounge Pass from the date of issuance is three hundred and sixty (360) days.

e.    Subject to clause 8.2, the amount of HighFlyer points required to redeem for a Lounge Pass may change at Singapore Airlines’ sole discretion.

f.     The Lounge Pass is not exchangeable for cash in part or full and is valid for a one-time redemption only.

g.    The Lounge Pass will not be replaced if lost, damaged or upon expiry.

h.    The terms and conditions of the Lounge Partner, including the conditions of use of the Lounge Pass and the lounge(s), (collectively the “Lounge T&Cs”) will apply to the usage of the Lounge Pass and the respective lounges and may be subject to change by the applicable Lounge Partner. The following additional terms and conditions related to lounge usage applies, unless otherwise stated in the Lounge T&Cs:

i.    A valid Lounge Pass must be presented to Lounge Partner for redemption prior to entry. The first and last name printed on the Lounge Pass must match the first and last name printed on the Guest’s boarding pass and personal identification document(s). Singapore Airlines shall not be liable for the rejection of any Lounge Pass by a lounge operator due to inconsistencies between the details printed on the Lounge Pass and the Guest’s boarding pass and personal identification document(s) as a result of the Business providing incorrect details  when redeeming the Lounge Pass through the OBT.

ii.    Guests should refer to the link included in the email issued by the Lounge Partner containing the Lounge Pass to obtain lounge information, including the list of lounges they are eligible to visit, and more detailed information about those lounges, including location, opening times, facilities available and specific conditions applicable to each lounge.

i.    The Lounge Partners are solely responsible for all products and/or services offered, and the usage of the Lounge Passes is subject to Clause 8.12 herein at all times.

5.9 KrisFlyer Elite Gold (‘KFEG’) membership status

a.    To be eligible, Businesses must have tracked non-zero Flown Revenue within the last 12 months preceding a KFEG membership redemption request.

b.    Businesses may use HighFlyer points to redeem a KFEG membership status for a CT registered to the Business. The status upgrade may take up to 1 week to be processed.

c.    The KrisFlyer Terms & Conditions shall continue to apply to the KrisFlyer account of the CT to whom the KFEG membership status is granted.

d.    Subject to clause 8.2, the number of HighFlyer points required to redeem a KFEG membership status may change at Singapore Airlines’ sole discretion.

e.    A CT who is granted a KFEG membership status upgrade will be subject to the generally applicable requalification terms and conditions at https://www.singaporeair.com/ppsclub-krisflyer/krisflyer/krisflyer-elite-gold/ for the subsequent year.

5.10. KrisShop e-vouchers

a.    For the purposes of this Clause 5.10, “Voucher(s)” refers specifically to HighFlyer-KrisShop promotion codes and not to other promotion codes offered by KrisShop Pte. Ltd. (“KrisShop”).

b.    The Voucher entitles the holder thereof to credit (of amounts specified on the Voucher) that may be applied toward purchases on KrisShop.com. Such credits may be applied towards the purchase price of eligible products (excluding applicable tax and shipping/delivery fees) on KrisShop.com, excluding products which must be paid for in full using KrisFlyer miles only (such as on KrisShop's Spectacular Deals).

c.    The Voucher will be applied against the purchase price of eligible items upon entering the unique promotion code assigned to the Voucher during checkout.

d.    The Voucher is not valid for purchases made inflight, on the Kris+ mobile application, or via KrisShop’s mail order form.

e.    No more than one Voucher may be used in each transaction.

f.    The Voucher is valid for 180 days from the date of Voucher issuance, and the validity period cannot be extended.

g.    To redeem HighFlyer points for Vouchers, the CTM / ACTM(s) must log into the Online Booking Platform with their HighFlyer account credentials to perform the transaction.

h.    A maximum of 30 Vouchers can be issued within the same transaction, in denominations of SGD50, SGD100 and SGD500.

i.    Subject to clause 8.21, a Voucher once issued is not refundable.

j.    If the value of the purchase exceeds the Voucher value, the difference will need to be paid using other available payment methods.

k.    If the Voucher value exceeds the value of the purchase, the excess Voucher value will be forfeited upon usage of the Voucher. For instance, where a Voucher of SGD 500 denomination is applied towards a purchase of SGD 490, the balance of SGD 10 will be forfeited.

l.    Vouchers cannot be exchanged for cash. If there is any unredeemed value upon the expiry of a Voucher, such unredeemed value shall not be refundable, transferable, or convertible to cash.

m.    Singapore Airlines and KrisShop shall not be liable for the loss, theft, or non-utilisation of any Voucher.

n.     KrisShop reserves the right to request alternative forms of payment if a Voucher is fraudulently obtained, or if the holder of the Voucher makes false, fraudulent or speculative orders on KrisShop.com.

o.    All purchases made on KrisShop.com are subject to the KrisShop Platform and Sale Terms.

p.    KrisShop is solely responsible for all products and/or services offered on KrisShop.com, and the usage of the Vouchers is subject to Clause 8.12 herein at all times.

5.11 HighFlyer points can also be used to redeem products and services listed in the HighFlyer redemption catalogue available at (https://www.singaporeair.com/en_UK/sg/sq-corporate/highflyer-partners/). Additional terms and conditions may apply to the redemption and usage of such products and services.

6.1 Rewards (“Milestone Rewards”) shall be awarded to HighFlyer accounts that are able to fulfil the Flown Revenue qualification criteria as stated herein. In order for the Business’ Flown Revenue to be tracked for the purposes of determining the Business’ eligibility for Milestone Rewards, all of the information reasonably required by Singapore Airlines from time to time, including but not limited to the Business’ Corporate ID, must be provided at the time of booking.

6.2 For HighFlyer Silver / Gold / Platinum tiers, Milestone Rewards are awarded upon the fulfilment of the Flown Revenue qualifying criteria stipulated in the Discount Side Letter within the qualification period. For HighFlyer Basic tier, Milestone Rewards are awarded when the Flown Revenue of the Business reaches 10% and 50% of the minimum spend to qualify for Silver tier (as informed on the HighFlyer Website). There will be no extension of the qualification period or waiver of the minimum Flown Revenue required to attain the selected Milestone Rewards.

i.    The Milestone Rewards qualification period for Businesses under the HighFlyer Basic tier begins the month the HighFlyer account is created and ends 11 months later; after which, the Flown Revenue tracked towards milestone qualification will be reset for each subsequent 12-month period. For illustration: For a Business whose HighFlyer account was created in September 2021, the first qualification period will be from September 2021 to 31 August 2022.

ii.    The Milestone Rewards qualification period for Businesses with HighFlyer Silver, Gold and Platinum tiers begins the month of the Discount Eligibility Date (as defined in Clause 7.2 herein) and ends 11 months later; after which, the Flown Revenue tracked towards milestone qualification will be reset for each subsequent 12-month period. For illustration: For a Business who entered into an agreement with Singapore Airlines for HighFlyer Silver tier and its associated benefits with a Discount Eligibility Date in September 2021, the first HighFlyer Silver tier qualification period will be from September 2021 to 31 August 2022.

6.3 If a Business’ HighFlyer tier changes in the middle of its Milestone Rewards qualification period, the Flown Revenue tracked towards such qualification will be reset where the new qualification period applicable for the new tier would apply. However, the Business will retain any Milestone Rewards achieved under the previous HighFlyer tier prior to the reset of the qualification period. For illustration: For a Business whose HighFlyer account was created in September 2022 and upgraded to HighFlyer Silver tier in December 2022, the qualification period for HighFlyer Silver tier Milestone Rewards will be from December 2022 to November 2023. Any Flown Revenue tracked from September 2022 to November 2022 for HighFlyer Basic tier Milestone Rewards will not be taken into account for HighFlyer Silver tier Milestone Rewards, however, any Milestone Rewards achieved by the Business under HighFlyer Basic tier between September 2022 and November 2022 will be retained by the Business.

6.4 Milestone Rewards may take up to 6 weeks to be issued from the date that the respective qualification criteria are fulfilled. For Milestone Rewards fulfilled by third party providers (e.g. Lounge Partners) (“TP Rewards”), the Business consents to such providers contacting the CTM on record for purposes of issuance, fulfilment and servicing of the Milestone Rewards. Singapore Airlines will not be responsible for any interaction between such third party providers and the Business, which are outside the reasonable control of Singapore Airlines.

6.5 Subject to clause 8.2, Singapore Airlines reserves the right to change the Milestone Rewards at its sole discretion, including the rewards and the qualifying criteria.

6.6 Singapore Airlines reserves the right to design customised Milestone Rewards for each participating Business at its sole discretion, including offering different rewards and varying and tailoring the qualifying criteria.

6.7 Other terms and conditions governing the use of specific Milestone Rewards may apply. Where Lounge Passes are issued as Milestone Rewards, the terms in Clause 5.8 shall apply to the redemption and usage of such Lounge Passes.

7.1 Singapore Airlines will provide up-front discounted corporate fares ("Discounts") to the Businesses classified under the HighFlyer Silver / Gold / Platinum tiers, applicable to the Business' purchase of air travel from Singapore Airlines for the Eligible Passengers.

7.2 The Discounts applicable at any particular time and terms thereunder will be agreed upon in writing under a separate letter (“Discount Side Letter”).  The Discounts shall be valid commencing from such date as stipulated in the Discount Side Letter (“Discount Eligibility Date”) and shall remain in effect for the specified validity period.  Subject to clause 8.2, Discounts are subject to change at any time by Singapore Airlines at its sole and absolute discretion. Upon the expiry of the Business’ HighFlyer Silver / Gold / Platinum tier status, the Business’ HighFlyer membership shall continue in force unless otherwise terminated in accordance with these Terms and Conditions.

7.3 Any purchase of air travel must be made in accordance with all instructions, guidelines, and/or requirements set out in the Discount Side Letter, and the Business’ Access Code must be provided at the time of booking, failing which the Discounts will not be applied to such air travel. The Business’ Corporate ID must also be provided at the time of booking in order for the Eligible Passengers’ Flown Revenue to count towards the Business’ performance targets. Singapore Airlines shall not be liable for any losses that the Business may incur (including any non-provision of the Discounts) due to a failure by the Business to comply (or failure of its CT(s), CTM, ACTM(s), or appointed Authorised Travel Agent(s) to comply) with this Clause.

7.4 The Discounts are provided to the Business for point-of-sale in the country (the “Relevant Country”) or point-of-origin where tickets may be issued from any country where Singapore Airlines provides departing fares, as stated in the Discount Side Letter and are solely for the purpose of travel originating from the Relevant Country by the Eligible Passengers. The Business may not use the Discounts for any purpose not expressly stated herein and may not resell or otherwise offer the Discounts to any other person.  The terms and conditions of the Discount Side Letter are confidential to the Business and may not be disclosed to a third party without the prior written approval of Singapore Airlines, which may be granted at the sole and absolute discretion of Singapore Airlines. The Business shall indemnify Singapore Airlines against any liabilities, losses, damages, costs, expenses, actions, claims, demands, proceedings and other liabilities that Singapore Airlines may directly or indirectly incur as a result of the Business’ non-compliance with this Clause.

7.5 The Business to whom Discounts are provided shall designate Singapore Airlines as a “Preferred Airline” on its approved supplier list, which shall be communicated to the Eligible Passengers. The Business shall also communicate to its appointed Authorised Travel Agents that Singapore Airlines has been appointed as a “Preferred Airline”.

7.6 If applicable and deemed necessary by the Business, the Business agrees that, at any point prior to the Discount Eligibility Date, it shall authorise Singapore Airlines to access the Business’ online booking tool (“OBT”) to verify that the agreed Discounts have been satisfactorily loaded into the OBT.    

7.7 Without prejudice to Singapore Airlines’ termination rights under these Terms and Conditions, Singapore Airlines may revoke or reassign the HighFlyer tier status and all associated tier benefits applicable to the Business by notice in writing, if the Business:

a.    commits a Material Breach;

b.    commits a breach of these Terms and Conditions or the Discount Side Letter (if applicable) which is not a Material Breach and is either:

i.    not capable of being remedied; or

ii.    capable of being remedied, but has not been remedied by the Business within 30 days of written notice from Singapore Airlines to the Business of the breach;

c.    uses the Discounts for any purpose other than set out in Clauses 7.1 and 7.2; and/or

d.    fails to meet any performance targets in accordance with the Discount Side Letter..

7.8 The Business agrees that any other corporate discount agreements with Singapore Airlines, including the Corporate Travel Programme, will be deemed to be terminated with effect from the Discount Eligibility Date, and that the terms herein shall apply.

8.1  Subject to clause 8.2, and except as prohibited by applicable laws and regulations, Singapore Airlines reserves the right to change any of these Terms and Conditions or the Programme benefits, even if such changes may affect the value of HighFlyer points or awards already accumulated by any Business. Continued participation in the Programme or non-termination of your membership after changes are posted constitutes your acceptance or deemed acceptance of such changes. Subject to clause 8.2, Singapore Airlines reserves the right to effect any changes regarding but not limited to the following:

a.    HighFlyer programme partners or participating organisations.

b.    The rules relating to the earning or accrual HighFlyer points.

c.    The rules relating to the use or redemption of HighFlyer points and the cities served.

d.    The features of special offers and promotions. Awards from Programme partners are dependent on the partner's continued participation in the HighFlyer Programme.

8.2 Notwithstanding clause 8.1 and any other provision of these Terms and Conditions, any right under these Terms and Conditions which permits Singapore Airlines to change the Programme (including cancelling or suspending the Programme as a whole) or these Terms and Conditions is subject to the following:

i.    any changes to the Terms and Conditions or Programme will only apply from the date specified by Singapore Airlines or, if no date is specified, when the varied Terms and Conditions are posted on the HighFlyer Website, and will not apply retrospectively; and

ii.    unless it is not reasonably practicable for Singapore Airlines to do so, Singapore Airlines will provide:

a.    at least 6 months' advance notice of any cancellation, suspension or termination of the Programme as a whole;

b.    at least 3 months' advance notice of any material changes to the Programme or these Terms and Conditions which affect the value of HighFlyer points or Milestone Rewards already accumulated by the Business, or which limit the Business's ability to use or redeem HighFlyer points or Milestone Rewards already accumulated by the Business; and

c.    at least 30 days' advance notice of any other material changes to the Programme or these Terms and Conditions.

There may be circumstances in which it is not reasonably practicable for Singapore Airlines to provide the relevant notice in clause 8.2(ii) above, for example if any governmental or regulatory body instructs or directs Singapore Airlines to cease the operation of the Programme or to otherwise restructure the Programme, in which case Singapore Airlines will endeavour to provide as much notice as reasonably practicable.

8.3 Any HighFlyer points credited to the Business’ HighFlyer account that are found to be ineligible (for any reason whatsoever) will be deducted automatically. Singapore Airlines:

i.    may, in its sole discretion and without prior notice, deduct from; and,

ii.    subject to clause 4.15, must credit to,

any Business’ HighFlyer account the amount of HighFlyer points required to correct any errors or inaccuracies in the account’s activity and transactions.

8.4 Information regarding the processing of the CTMs’, ACTMs’ and CTs’ personal data is set out in the Singapore Airlines Privacy Policy accessible at (https://www.singaporeair.com/en_UK/privacy-policy/).

8.5 Subject to the Business’ consent, Singapore Airlines may send to the Business emails containing sales circulars, promotions and business updates (“Informative Materials”). The Business undertakes that it shall not disseminate and/or send such Informative Materials to its employees in Singapore Airlines’ name, unless expressly authorised in writing by Singapore Airlines. The Business may at any time instruct Singapore Airlines not to send such Informative Materials by clicking the ‘unsubscribe’ button found in the emails or changing its email subscription preferences via its account on the Online Booking Platform.

8.6 Singapore Airlines makes no representations as to any income, use, excise or other tax liability of the Business or the Business’ CTs as a result of the Business’ membership of or participation in HighFlyer. Such a tax liability may arise, for example, if the Business obtains HighFlyer points as a result of business expenditure. The Business and the Business’ CTs are advised to check with an accountant or tax adviser for further information.

8.7 The Business is solely responsible for any tax liability incurred as a result of membership of or participation in HighFlyer.

8.8 The attempted or actual sale or barter of any benefits of the HighFlyer Programme is prohibited and will result in cancellation of these benefits. The Business shall indemnify Singapore Airlines against any liabilities, losses, damages, costs, expenses, actions, claims, demands, proceedings and other liabilities that Singapore Airlines may incur as a result of the Business’ non-compliance with this Clause.

8.9 All purchases which the Business seeks to (a) accrue HighFlyer points for, (b) have counted towards the award of Milestone Rewards, or (c) utilise the Discounts for, must be for the purposes of the Eligible Passengers’ business travel only (save for non-flight transactions) and must ultimately be paid for by the Business or its Affiliates and no other party. Upon request by Singapore Airlines, the Business will provide documentary evidence as reasonably required by Singapore Airlines to demonstrate that this clause has been complied with. Singapore Airlines reserves the right to audit the Business’ HighFlyer account for compliance with these Terms and Conditions at any time and without prior notice where Singapore Airlines reasonably suspects that the Business has committed a Material Breach of these Terms and Conditions.

8.10 Subject to clause 8.2, Singapore Airlines reserves the right to terminate the Programme or any part thereof at any time, even if such termination may affect the Business’ right to accrue or redeem HighFlyer points. Singapore Airlines is not liable to any Business for any losses that may arise as a result of any changes or termination made to the Programme.

8.11 Where any Milestone Rewards or products or services redeemed using HighFlyer points are issued via email by Singapore Airlines or third party providers (e.g. Lounge Partners) and fail to reach the Business or its CTs/CTM/ACTMs due to invalid or inaccurate contact details provided by the Business or its CTs/CTM/ACTMs (as described in Clause 2.5 herein), such Milestone Rewards, products or services shall be considered forfeited and Singapore Airlines shall have no further liability in this regard.

8.12 Singapore Airlines shall not be held liable for any product or service offered or promised by third party providers or Programme partners (“Partner Products”) including but not limited to Vouchers, TP Rewards and Lounge Passes, and makes no representation or warranty, whether express, implied in law or residual, as to the fitness for purpose, quality, or completeness in relation to the same, and shall not be liable for any loss or damage (including but not limited to death or injury to any person or loss of or damage to property) whatsoever which the Business or its employees may suffer or sustain in connection with the Partner Products, except to the extent that any such loss or damage is caused or contributed to by Singapore Airlines.

8.13 Singapore Airlines reserves the right to assign or deal with these Terms and Conditions in favour of any of its subsidiaries, subcontractors or appointed agents to carry out any of its obligations herein. The Business may not assign or transfer these Terms and Conditions in whole or in part or delegate its performance hereunder without the prior written consent of Singapore Airlines.

8.14 Should these Terms and Conditions be available in other languages, the meanings and interpretations of the English language version shall be final in the event of any discrepancy.

8.15 The Business acknowledges that Singapore Airlines’ prevailing General Conditions of Carriage shall apply to all air tickets purchased from Singapore Airlines.

8.16 Each of Singapore Airlines and the Business will not disclose any information and data disclosed by one party to the other pursuant to the Programme (including but not limited to the discount rates and terms within the Discount Side Letter (where applicable), as amended from time to time) to a third party or the media without the prior written approval of the other party, save for business contact information. These confidentiality obligations shall survive the expiration or termination of the Business’ participation in the Programme.

8.17 Each party shall provide a draft of the media release or social media post and obtain prior written consent of the other party before any such release to the media, public disclosure or reference to the obligations of these Terms and Conditions is made. For the avoidance of doubt, the obligations under this clause shall survive the expiration or termination of these Terms and Conditions without limitation in point of time. To the extent permitted by applicable antitrust immunity granted by the relevant regulators, Singapore Airlines may disclose to its joint venture (“JV”) airline partners (a) the Business’ name, (b) the Business’ annual spend on routes made hereunder and (c) the discounts granted by Singapore Airlines on routes to the Business hereunder.

8.18 Neither party shall be responsible for any delays or failures in performance resulting from a Force Majeure Event. Performance by the parties shall be suspended for the duration of the Force Majeure Event and shall resume when the Force Majeure Event ceases.  If a Force Majeure Event prevents a party from fulfilling its obligations herein for ninety (90) consecutive days, the other party may terminate the Business’ participation in the Programme.

8.19 The Business is responsible for insuring itself and its employees against risks and legal liabilities associated with its participation in the Programme, including but not limited to cyber-related risks and claims arising out of personal injury, sickness and death. If the insurance the Business procures is insufficient or does not cover its liabilities to Singapore Airlines fully, the Business shall remain liable to Singapore Airlines for the same.

8.20 All documents, terms and conditions and other instruments expressly referred to hereunder are hereby expressly made a part of these Terms and Conditions as fully as though set forth herein, and all references to these Terms and Conditions shall be deemed to refer to and include all of such writings. These Terms and Conditions supersede all prior written agreements between the parties as to its subject matter.

8.21 Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies the Business may have under any applicable laws, including the Australian Consumer Law, which cannot be excluded, restricted or modified.  To the extent permitted by law, including the Australian Consumer Law, neither party shall not be liable to the other for any special, indirect or consequential loss, damage, or expense of any kind whatsoever, including but not limited to loss of goodwill, loss of business, loss of revenue or savings and all other pure economic loss, arising out of or in connection with the Business’ participation in the Programme.

8.22 The Business expressly recognises and acknowledges that Singapore Airlines is the sole and exclusive owner of Singapore Airlines’ intellectual property and associated rights (including but not limited to copyright, goodwill, service-marks, trademarks, domain names and logos) (“Singapore Airlines Intellectual Property”). The Business agrees that it will not at any time make use of any of Singapore Airlines Intellectual Property (including but not limited to Singapore Airlines’ trademarks and logos) without the prior written consent from Singapore Airlines (which may be given or withheld in its absolute discretion).

8.23 Subject to Clause 8.22, Singapore Airlines grants the Business a non-exclusive, non-transferable, non-sublicensable, worldwide, royalty-free license to use Singapore Airlines’ trademarks and logo(s) for the purpose of promoting the Programme to Eligible Passengers. The Business shall indemnify Singapore Airlines against any liabilities, losses, damages, costs, expenses, actions, claims, demands, proceedings and other liabilities that Singapore Airlines may incur as a result of the Business’ misuse or misappropriation of Singapore Airlines Intellectual Property.

8.24 Any demand, notice or other communications to be served on a party under the HighFlyer Programme shall be made in writing and may be given by electronic mail: (a) in the case of the Business, to the CTM’s email address reflected in the Business’ account on the Online Booking Platform, and (b) in the case of Singapore Airlines, to the Business’ Account Manager or HighFlyer_Support@Singaporeair.com.sg.

8.25 Any clause of these Terms and Conditions which is or may become illegal, invalid or unenforceable in any respect under the law of any jurisdiction shall be ineffective only to the extent of such illegality, invalidity or unenforceability in that jurisdiction without affecting the legality, validity and enforceability of the remaining provisions of these Terms and Conditions in that jurisdiction or of all of the provisions of these Terms and Conditions in all other jurisdictions.

8.26 No failure by any party hereto to exercise and no delay by any party hereto in exercising any right, power or remedy under these Terms and Conditions will operate as a waiver, nor will any single or partial exercise by any party hereto of any right, power or remedy preclude any other or further exercise of that or any other right, power or remedy by such party.

8.27 Knowledge or acquiescence by any party of or in any breach of any of the terms or conditions contained in these Terms and Conditions shall not operate as or be deemed to be a waiver of such terms or conditions or any of them unless the waiver is given expressly in writing by such party.

8.28 These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore. In the event of a dispute, the courts of the Republic of Singapore shall have absolute and exclusive jurisdiction.