Enjoy the best of both worlds as a KrisFlyer and Shangri-La Circle member

Infinite Journeys

Delight in greater recognition

 

Shangri-La Circle Polaris, Diamond and Jade members can enjoy tier matching to KrisFlyer Elite Silver membership.

 

Infinite Journeys

Enjoy accelerated membership status

 

PPS Club and KrisFlyer Elite Gold members may enjoy an accelerated upgrade to Shangri-La Circle Jade membership simply with a one-night qualifying stay at any participating Shangri-La Hotel and Resort, Kerry Hotel, JEN Hotel and Traders Hotel worldwide.


Shangri-La Circle Polaris, Diamond and Jade members can accelerate and upgrade to KrisFlyer Elite Gold status by completing the following number of eligible Singapore Airlines flights, within four months of account registration:

  • Shangri-La Circle Polaris and Diamond member: One eligible flight
  • Shangri-La Circle Jade member: Three eligible flights

 

Infinite Journeys

Enjoy double the rewards

 

Infinite Journeys lets members earn both KrisFlyer miles and Shangri-La Circle Points when staying at Shangri-La.

On top of earning Shangri-La Circle Points on all qualifying spends, members will also receive 500 KrisFlyer miles per qualifying stay at any participating Shangri-La Hotel and Resort, Kerry Hotel, JEN Hotel and Traders Hotel worldwide.

 

Infinite Journeys

Convert between KrisFlyer miles and Shangri-La Circle Points

 

Join us in celebrating 8 years of Infinite Journeys this October -  enjoy 50% bonus rewards on conversions from now till 14 December 2024.

Convert Shangri-La Circle Points to KrisFlyer miles at a rate of 1 Shangri-La Circle Point to 1.88 KrisFlyer miles, up from 1.25 miles.

Turn your Points into flights, cabin upgrades, travel experiences and more. A minimum of 1,000 Points are required for each conversion.


Convert KrisFlyer miles to Shangri-La Circle Points at a rate of 12 KrisFlyer miles to 1.5 Shangri-La Circle Point, up from 1 Point.

A minimum of 20,000 miles are required for each conversion. A maximum of 180,000 KrisFlyer miles can be converted per calendar year.

 

  Convert Points to miles here

›  Convert miles to Points here 

Here’s how to embark on Infinite Journeys

To enjoy the benefits of Infinite Journeys, you must first be a KrisFlyer member and Shangri-La Circle member. Link your membership accounts to begin your journey.

 

Log in to your KrisFlyer account​.


Navigate to "Profile", followed by "Partner programmes".

From the drop-down menu under "Category" and "Partner", select "Non-airline partner" and "Shangri-La Circle" respectively. Enter your Shangri-La Circle membership account number and click "Add".

Not a member of Shangri-La Circle? Join now.

Select "Link" to link your accounts.

Explore benefits of a KrisFlyer and Shangri-La Circle member

Terms and Conditions

BY PARTICIPATING IN INFINITE JOURNEYS WITH SHANGRI-LA CIRCLE AND SINGAPORE AIRLINES KRISFLYER, YOU AGREE TO THESE INFINITE JOURNEYS TERMS AND CONDITIONS.

These terms and conditions (the “Infinite Journeys Terms”) govern Infinite Journeys with Shangri-La Circle and Singapore Airlines KrisFlyer (“Infinite Journeys”). By participating in Infinite Journeys and receiving and redeeming benefits of Infinite Journeys including, without limitation, Shangri-La Circle Points in Shangri-La Circle (“Points”) and KrisFlyer Miles in Singapore Airlines KrisFlyer (“Miles”), each registrant (an “Infinite Journeys Participant”) agrees that he/she has read, understood and accepted these Infinite Journeys Terms. Shangri-La International Hotel Management Limited, the operator of the Shangri-La Hotels and Resorts (“Shangri-La”) and Singapore Airlines (“Singapore Airlines”) may at any time amend, modify or supplement these Infinite Journeys Terms, and continued participation in Infinite Journeys will constitute an Infinite Journeys Participant’s acceptance of any such amendment, modification, or supplementation.

  1. Eligibility of Infinite Journeys Participants
    1. Eligibility

      Infinite Journeys requires membership linkage in both the Shangri-La Circle and the KrisFlyer programme and an individual’s membership accounts in both programmes must be under the same name. Membership of both programmes may be obtained for free on the Shangri-La Circle website shangri-la.com/shangrilacircle/ and singaporeairlines.com/krisflyer.

    2. Membership Linkage
      1. An individual may link their Shangri-La Circle and KrisFlyer membership for Infinite Journeys by logging into their own Shangri-La Circle membership account through the Shangri-La Circle website shangri-la.com/shangrilacircle/ or logging into their own KrisFlyer membership account through krisflyer.com

      2. An Infinite Journeys Participant will not able to earn both Miles and Points for any Qualifying Stay at any Participating Hotels and enjoy any benefits of Infinite Journeys under these Infinite Journeys Terms (regardless of eligibility), until forty-eight (48) hours after membership linkage is completed.

      3. An Infinite Journeys Participant who has successfully linked his/her memberships for Infinite Journeys at least forty-eight (48) hours prior to checking out of any Participating Hotels will earn Miles if the Infinite Journeys Participant meets the requirements of Section 2, regardless of the date on which the Qualifying Stay was booked.

      4. Crediting of Miles

        Any Miles earned through Infinite Journeys in addition to Points earned in accordance with the Shangri-La Circle Programme Terms, will be credited to a Shangri-La Circle Member’s KrisFlyer Member account within six (6) to eight (8) weeks after the Points are posted to the Shangri-La Circle account for the Qualifying Stay.

    3. Programme Terms
      1. Shangri-La Circle Programme

        Unless otherwise specified in these Infinite Journeys Terms, the terms and conditions of the Shangri-La Circle Programme Terms apply to Infinite Journeys.

      2. KrisFlyer Programme

        Unless otherwise specified in these Infinite Journeys Terms, the terms and conditions of the KrisFlyer Programme Rules apply to Infinite Journeys.

    4. Membership Number

      An Infinite Journeys Participant will only be able to earn Miles, earn Points or receive Infinite Journeys benefits for; i) Qualifying Stays if the reservation includes the Infinite Journeys Participant’s Shangri-La Circle Membership Number; ii) Qualifying Flights if the reservation includes the Infinite Journeys Participant’s KrisFlyer Membership Number. The miles earned from the qualifying flight(s) must be credited to the member’s KrisFlyer membership account first to be eligible for the accelerated upgrade.

    5. Definitions

      To the extent that terms are capitalised in these Infinite Journeys Terms, the terms have the meanings specified in the Shangri-La Circle Programme Terms or the KrisFlyer Programme Rules, as applicable. These include, without limitation, the definitions of Qualifying Stays, Participating Hotels, Shangri-La Circle Jade Membership, Shangri-La Circle Diamond Membership in the Shangri-La Circle Programme Terms and the definitions of KrisFlyer Elite Silver status, KrisFlyer Elite Gold status in the KrisFlyer Programme Rules.

  2. Earning Miles and Points for Hotel Stays
    An Infinite Journeys Participant who has successfully linked his/her Shangri-La Circle and KrisFlyer memberships will earn five hundred (500) Miles for each Qualifying Stay at any Participating Hotels and Points in accordance with the Shangri-La Circle Programme Terms if the reservation includes the Infinite Journeys Participant’s Shangri-La Circle Membership number.

  3. Converting Shangri-La Circle Points to Miles
    1. An Infinite Journeys Participant who has successfully linked his/her Shangri-La Circle and KrisFlyer memberships is eligible to enjoy 25% bonus Miles when he/she converts Points into Miles at a ratio of one (1) Mile to one (1) Point in accordance with the Shangri-La Circle Programme Terms (i.e. an Infinite Journeys Participant will receive five (5) Miles for every four (4) Points converted).
    2. Shangri-La Circle and KrisFlyer have the right to terminate the 25% bonus Miles or to change the conversion policies, procedures or conditions in whole or in part, at any time, with or without notice.

  4. Converting Miles to Points
    1. An Infinite Journeys Participant who has successfully linked his/her Shangri-La Circle and KrisFlyer memberships is eligible to convert Miles into Points at a ratio of twelve (12) Miles to one (1) Point in accordance with the KrisFlyer Programme Rules.
    2. A maximum of one hundred and eighty thousand (180,000) Miles, per member, per calendar year may be converted to Points.
    3. Each conversion requires a minimum transfer of twenty thousand (20,000) Miles.
    4. Members should allow seven (7) to ten (10) business days for Miles and/or Points to post to their accounts.
    5. Shangri-La Circle and KrisFlyer have the right to terminate the conversion from Miles to Points offering or to change the conversion policies, procedures and conditions in whole or in part, at any time, with or without notice.

  5. Status Match Benefits for KrisFlyer Elite Gold and PPS members
    1. Eligibility: Registration for Shangri-La Circle Jade status match benefit requires an Infinite Journeys Participant to hold membership of both Shangri-La Circle with Gold status and (a) KrisFlyer Elite Gold or (b) PPS Club membership status. An individual’s membership accounts in both programmes must be under the same name. Membership of Shangri-La Circle with Gold membership status may be obtained for free on the Shangri-La Circle website shangri-la.com/shangrilacircle/.
    2. Limitations on Eligibility: An individual who is an existing Shangri-La Circle Jade member, Shangri-La Circle Diamond member, KrisFlyer Basic member, KrisFlyer Elite Silver member or who has registered for this benefit at least once (1) before will not be eligible to register for Shangri-La Circle Jade membership under Infinite Journeys. KrisFlyer members who are currently registered for and in the process of fulfilling the eligibility criteria of another KrisFlyer status match programme will also not be eligible for status match with Shangri-La Circle.
    3. Registration: A KrisFlyer Elite Gold or PPS Club member may only register for this Shangri-La Circle Jade membership status match benefit once through krisflyer.com. Repeat, multiple or backdating of registrations are not allowed.
    4. Requirements to enjoy Shangri-La Circle Jade Membership Status
      KrisFlyer Elite Gold and PPS members who have successfully registered for this benefit are required to complete one (1) Qualifying Paid Stay in order to enjoy the Shangri-La Circle Jade membership status for one (1) year.

  6. Status Match Benefits for Shangri-La Circle Diamond and Jade members
    1. Eligibility

      Registration for KrisFlyer Elite membership status benefit requires an Infinite Journeys Participant to hold membership of both Shangri-La Circle with Diamond or Jade status and a KrisFlyer Basic or Elite Silver membership status. An individual’s membership accounts in both programmes must be under the same name. Basic membership of KrisFlyer may be obtained for free at krisflyer.com.
    2. Limitations on Eligibility

      An individual who is an existing Shangri-La Circle Gold member, KrisFlyer Elite Gold or PPS Club member or who has registered for this benefit at least once (1) before will not be eligible to register for KrisFlyer Elite membership status under Infinite Journeys. KrisFlyer members who are currently registered for and in the process of fulfilling the eligibility criteria of another KrisFlyer status match programme will also not be eligible for status match with Shangri-La Circle.
    3. Registration. A Shangri-La Circle Diamond or Jade member may only register for this KrisFlyer Elite membership status benefit once through the Shangri-La Circle website shangri-la.com/shangrilacircle. Repeat, multiple or backdating of registrations are not allowed.
    4. Upon successful registration, a KrisFlyer Basic member will be upgraded to KrisFlyer Elite Silver membership status within six (6) to eight (8) weeks of registration. An existing KrisFlyer Elite Silver member will enjoy a one-year extension to his/her KrisFlyer Elite Silver membership status within six (6) to eight (8) weeks of registration.
    5. Requirements to enjoy KrisFlyer Elite Gold membership status
      1. A Shangri-La Circle Diamond member who has successfully registered for this benefit is required to purchase and travel once (1) on a Singapore Airlines commercial flight in any booking class except booking class codes G ‘Group fares’, award and codeshare flights, within four (4) months of registration in order to enjoy the KrisFlyer Elite Gold membership status for one (1) year.

      2. A Shangri-La Circle Jade member who has successfully registered for this benefit is required to purchase and travel three (3) times on a Singapore Airlines commercial flight in any booking class except booking class codes G ‘Group fares’, award and codeshare flights, within four (4) months of registration in order to enjoy the KrisFlyer Elite Gold membership status for one (1) year.

      3. KrisFlyer members will be upgraded to KrisFlyer Elite Gold membership status within six (6) to eight (8) weeks upon completion of the latest qualifying flight. For an Infinite Journey participant to be eligible for the KrisFlyer Elite Gold membership upgrade, the miles earned from the qualifying flight(s) must be credited to the member’s KrisFlyer membership account first.

  7. Termination of Participation in Infinite Journeys.
    1. An Infinite Journeys Participant may terminate his/her participation in Infinite Journeys at any time by delinking membership accounts and opting out of Infinite Journeys by calling the KrisFlyer Customer Contact Centre or through krisflyer.com.
    2. Termination by Shangri-La and Singapore Airlines

      Shangri-La and Singapore Airlines may suspend Infinite Journeys benefits or terminate an Infinite Journeys Participant’s ability to participate in Infinite Journeys at any time with immediate effect and without written notice, for any reason and in their sole discretion including, without limitation, if;
      1. The Infinite Journeys Participant’s Shangri-La Circle Membership or KrisFlyer membership has been suspended or terminated for any reason; or

      2. Shangri-La or Singapore Airlines believes the Infinite Journeys Participant has:
        1. Violated the Shangri-La Circle Programme Terms or the KrisFlyer Programme Rules;
        2. Acted in a manner inconsistent with applicable laws, regulations and ordinances;
        3. Failed to pay any hotel bill when due to Shangri-La or a Participating Hotel;
        4. Acted in an inappropriate, fraudulent, abusive or hostile manner;
        5. Breached or violated any of these Infinite Journeys Terms; or
        6. Engaged in any misconduct or wrongdoing in connection with Infinite Journeys.
  8. Other terms
    1. Modification of Infinite Journeys

      Shangri-La and Singapore Airlines may amend, modify or supplement the Infinite Journeys Terms, benefits, amenities, offers, awards and services at any time, for any reason and without notice.
    2. Termination of Infinite Journeys

      Shangri-La and Singapore Airlines may terminate Infinite Journeys at any time. An Infinite Journeys Participant may not earn Miles for Qualifying Stays at Participating Hotels in addition to earning Shangri-La Circle Points, or claim Infinite Journeys benefits upon the termination of Infinite Journeys, even if the stay was booked before termination.
    3. Benefits Subject to Availability

      All Infinite Journeys benefits, amenities, offers, awards and services are subject to availability.
    4. No Sale or Transfer

      Infinite Journeys benefits may not be sold, bartered or transferred (other than by Shangri-La, Singapore Airlines or their respective agents). Any attempted transfer, sale or barter will be void. Shangri-La, Singapore Airlines and their partners may refuse to honour or recognize any benefits which such party believes may have been transferred, sold or bartered.

    5. Infinite Journeys Participant Data

      Shangri-La and Singapore Airlines may each receive Data (as defined below) regarding Infinite Journeys Participants from the other party including, without limitation, names, addresses, email addresses, Shangri-La Circle membership account information, and KrisFlyer programme account information.
      1. KrisFlyer

        Singapore Airlines may receive Data (as defined below) regarding Infinite Journeys Participants from Shangri-La which may be used by Singapore Airlines in connection with Infinite Journeys including, without limitation, to verify account information, award Miles in the KrisFlyer programme, and provide Infinite Journeys benefits. The Data provided to Singapore Airlines from Shangri-La may include an Infinite Journeys Participant’s name, date of birth, email address, details of the hotel stay, Shangri-La Circle membership number, Shangri-La Circle membership status and will be used by Singapore Airlines in accordance with the Privacy Policy and KrisFlyer Terms and Conditions.

      2. Shangri-La

        Shangri-La may receive Data regarding Infinite Journeys Participants from Singapore Airlines which may be used by Shangri-La in connection with Infinite Journeys including, without limitation, to verify account information, to award Points, and to enable Shangri-La Participating Hotels to provide Infinite Journeys benefits. The Data provided to Shangri-La from Singapore Airlines may include an Infinite Journeys Participant’s name, date of birth, email address, number of flight segments completed, KrisFlyer membership number, KrisFlyer membership status and will be used by Shangri-La in accordance with Shangri-La's Privacy Statement.

      3. Each of Singapore Airlines and Shangri-La shall, in its collection, processing, disclosure or other use (“Use”) of any information and data which can be related to an identifiable individual (“Data”), for any purpose arising out of or in connection with this Agreement, adhere to the requirements of all applicable laws or legal requirements, including but not limited to all that relate to data protection, and privacy (“Law”).

      4. Without prejudice to the generality of the foregoing, each party shall, where required and in the manner required by any applicable Law:
        1. Use Data only for purposes arising out of or in relation to this Agreement, and only after notifying or obtaining the consent of the individual to whom the Data relates (“Subject Individual”);
        2. provide Subject Individuals with access to their Data and the ability to correct such Data upon request;
        3. use reasonable efforts to ensure the accuracy of Data;
        4. institute reasonable security arrangements to protect the Data;
        5. securely destroy the Data where it is no longer required; and
        6. transfer Data only as prescribed by Law.

      5. Each party shall return or destroy the Data forthwith upon being required by the other party or immediately without request upon the expiry or termination of this Agreement.

      6. Notwithstanding the termination of this Agreement, each party shall be liable for and keep the other party fully indemnified against all damage, losses, costs, legal fees (solicitor-client basis), penalties and proceedings, including any penalties or other amounts levied, imposed or charged by any regulator or regulatory authority, arising out of or in connection with an act or omission of either party or any of its officers, employees, advisors, agents and representatives, in relation to this Clause 8.5.

    6. No Warranties or Representations

      Shangri-La and Singapore Airlines make no warranties or representations, either expressed or implied with respect to type, quality or fitness of goods or services provided through Infinite Journeys.

    7. Indemnification

      Infinite Journeys Participants must indemnify and hold Shangri-La, Singapore Airlines, the Participating Hotels and their respective subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your breach of these terms and conditions or your violation of any law or the rights of a third party.

    8. Waiver

      Waiver of any breach of these Infinite Journeys Terms by Shangri-La or Singapore Airlines will not constitute a waiver of any other prior or subsequent breach of these Infinite Journeys Terms.

    9. Limitation of Liability

      In no event will Shangri-La, Singapore Airlines or any Participating Hotel be liable for any direct, indirect, special, exemplary, punitive, incidental or consequential loss or damages of any kind, whether based in contract, tort or otherwise, which arise out of or are in any way connected with Infinite Journeys or these Infinite Journeys terms.

    10. Legal

      Any disputes arising out of or related to Infinite Journeys or these Infinite Journeys Terms as between an Infinite Journeys Participant and Shangri-La will be governed by, construed and enforced in accordance with the laws of Hong Kong Special Administrative Region (“Hong Kong”). Infinite Journeys Participants agree that any dispute, controversy, difference or claim arising out of or relating to these Infinite Journeys Terms as between him/her and Shangri-La, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with the UNCITRAL Arbitration Rules in force when the Notice of Arbitration is submitted, and as may be amended by the HKIAC Procedures for the Administration of Arbitration under the UNCITRAL Arbitration Rules. The appointing authority shall be the Hong Kong International Arbitration Centre. The place of arbitration shall be Hong Kong. There shall be one arbitrator and English shall be the language to be used at the arbitral proceedings.

    11. Legal

      Any disputes arising out of or related to Infinite Journeys or these Infinite Journeys Terms as between an Infinite Journeys Participant and Singapore Airlines will be governed by, construed and enforced in accordance with the laws of Singapore. Infinite Journeys Participants agree that any dispute, controversy, difference or claim arising out of or relating to these Infinite Journeys Terms as between him/her and Singapore Airlines, shall be referred to and finally resolved by arbitration administered in accordance with the rules of the Singapore International Arbitration Centre (“SIAC”) for the time being in force, which rules are deemed to be incorporated by reference into this Clause. The place of arbitration shall be Singapore. There shall be one arbitrator and English shall be the language to be used at the arbitral proceedings.

 

Frequently Asked Questions (FAQs)

Infinite Journeys is a partnership between Shangri-La Circle and KrisFlyer, offering new and enhanced membership benefits.

KrisFlyer members enjoy:

  • Conversion of KrisFlyer miles to Shangri-La Circle Points at 12 KrisFlyer miles to 1 Shangri-La Circle Point
  • 1 Shangri-La Circle Point per USD qualifying spend and 500 KrisFlyer miles per stay on Qualifying Room Rates and Qualifying Incidental Charges when staying at any Shangri-La property
  • PPS Club and KrisFlyer Elite Gold members also enjoy complimentary Shangri-La Circle Jade membership for one year after registering for membership status match benefits and staying one qualifying paid night at any Shangri-La property

 

Shangri-La Circle members enjoy:

  • 25% bonus KrisFlyer miles on the conversion of Shangri-La Circle Points to KrisFlyer miles. (i.e. 1 KrisFlyer mile to 1.25 Shangri-La Circle Points)
  • 1 Shangri-La Circle Point per USD qualifying spend and 500 KrisFlyer miles per stay on Qualifying Room Rates and Qualifying Incidental Charges when staying at any Shangri-La property
  • Shangri-La Circle Jade and Diamond members also enjoy complimentary KrisFlyer Elite Silver membership for one year after registering for membership status match benefits.
  • Shangri-La Circle Diamond members also enjoy a membership upgrade to KrisFlyer Elite Gold after completing one qualifying flight on Singapore Airlines within four months of registration. The miles earned from the qualifying flight must be credited to your KrisFlyer membership account first to be eligible for the accelerated upgrade.
  • Shangri-La Circle Jade members also enjoy a membership upgrade to KrisFlyer Elite Gold after completing three qualifying flights on Singapore Airlines within four months of registration. The miles earned from the qualifying flights must be credited to your KrisFlyer membership account first to be eligible for the accelerated upgrade.

As a KrisFlyer Elite Silver member*, you will enjoy:

  • 25% bonus KrisFlyer miles on actual miles flown
  • Priority reservation waitlist
  • Priority airport standby
  • Waived or discounted service fees

*Learn more about KrisFlyer Elite Silver privileges

As a KrisFlyer Elite Gold member*, you will enjoy:

  • Access to an extensive network of lounges around the world when you fly with Singapore Airlines or Star Alliance airlines
  • Extra check-in baggage allowance
  • Priority airport check-in
  • Priority boarding
  • Priority baggage handling

*Learn more about KrisFlyer Elite Gold privileges

As a Shangri-La Circle Jade member*, you will enjoy:

  • 25% bonus Shangri-La Circle Points when you stay at any Shangri-La Hotel & Resort, Kerry Hotel, JEN Hotel and Traders Hotel worldwide
  • Priority check-in and check-out at an exclusively designated area
  • Guaranteed room availability for reservations made 72 hours in advance with priority waitlist
  • 11am early check-in / 4pm late check-out
  • Welcome amenity
  • Complimentary breakfast at the Café Restaurant
  • Free stay for your partner, with an applicable breakfast benefit

*Learn more about the full benefits of Shangri-La Circle Jade membership

  • Log in to your KrisFlyer account, click on ‘Profile’, then ‘Partner Programmes’
  • Under ‘Add partner’, select ‘Non-airline partner’ for the category and ‘Shangri-La Circle’ for the partner from the drop-down list
  • Key in your Shangri-La Circle membership number and click ‘Add’
  • To link your accounts together, select 'Link'

Ensure that your Shangri-La Circle account is linked to your KrisFlyer account. To link, you simply need to:

  • Log in to your KrisFlyer account, click on ‘Profile’, then ‘Partner Programmes’
  • Under ‘Add partner’, select ‘Non-airline partner’ for the category and Shangri-La Circle’ for the partner from the drop-down list
  • Key in your Shangri-La Circle membership number and click ‘Add’
  • To link your accounts together, select 'Link'
  • Once your accounts are linked, click on ‘Register’

Ensure that your KrisFlyer account is linked to your Shangri-La Circle account. To link, you simply need to:

  • Log in to your Shangri-La Circle account
  • Add your KrisFlyer membership number to your Shangri-La Circle account.
  • Once your accounts are linked, click on ‘Register’.

No. You must be a member of both Shangri-La Circle Jade or Diamond, or PPS Club or KrisFlyer Elite Gold to enjoy membership status matching with Infinite Journeys.

If your registration fails, you may already be a Shangri-La Circle Jade or Diamond member, or a PPS Club or KrisFlyer Elite Gold member, or have enjoyed this benefit previously. 

Additionally, your registration with Shangri-La Circle to accelerate to KrisFlyer Elite Silver/ KrisFlyer Elite Gold will also fail if your KrisFlyer account has been registered for another KrisFlyer status match programme, and you are currently in the process of fulfilling the eligibility criteria. 

For further assistance, please contact Shangri-La Circle or KrisFlyer.

No. You may only register for the status match benefit of the Infinite Journeys programme once via either your KrisFlyer or Shangri-La Circle membership. 

If you have previously successfully registered for status match with your KrisFlyer membership to accelerate to Shangri-La Circle Jade status, you are not eligible to register for status match again using the associated Shangri-La Circle membership to accelerate to KrisFlyer Elite Silver/ KrisFlyer Elite Gold status. 

Similarly, if you have previously successfully registered for status match with your Shangri-La Circle membership to accelerate to KrisFlyer Elite Silver/ KrisFlyer Elite Gold status, you are not eligible to register again using the associated KrisFlyer membership to accelerate to Shangri-La Circle Jade status. 

Yes. KrisFlyer members can participate in the Infinite Journeys status match programme if the KrisFlyer account is not currently registered in another KrisFlyer status match programme and in the process of fulfilling the eligibility criteria to obtain status match benefits.

No. You do not need to register for a membership status match, as you are already a Shangri-La Circle Jade or Diamond member.

No. You do not need to register for a membership status match, as you are already a PPS Club or KrisFlyer Elite Gold member.

No. You will only enjoy complimentary KrisFlyer Elite Silver or Gold status for one membership year. You will need to fulfil the published KrisFlyer programme requirements to qualify for subsequent renewal.

No. You will only enjoy complimentary Shangri-La Circle Jade membership for one membership year. You will need to fulfil the published Shangri-La Circle programme requirements to qualify for subsequent membership renewal.

No. If you wish to enjoy KrisFlyer Elite Silver or Gold membership benefits, you must successfully register for a KrisFlyer Elite status match. Acceleration to KrisFlyer Elite Gold status is subject to meeting the eligibility criteria.

No. If you wish to enjoy Shangri-La Circle Jade membership benefits, you must successfully register for a Shangri-La Circle Jade status match and meet the eligibility criteria to receive your Shangri-La Circle Jade status.

If you are a Shangri-La Circle Jade or Diamond member, you are eligible to register for a KrisFlyer Elite status match. Upon successful registration for a membership status match benefit, you will receive a complimentary upgrade to KrisFlyer Elite Silver.

If you are a Shangri-La Circle Jade member, you can enjoy an accelerated upgrade to KrisFlyer Elite Gold simply by flying three times on Singapore Airlines in any booking class except ‘G’ (Group fares) within four months of registration. Award and codeshare flights are not eligible for this accelerated upgrade. Miles earned from the qualifying flights must be credited to your KrisFlyer membership account first to be eligible for the accelerated upgrade.

If you are Shangri-La Circle Diamond member, you can enjoy an accelerated upgrade to KrisFlyer Elite Gold by simply flying once on Singapore Airlines in any booking class except ‘G’ within four months of registration. Award and codeshare flights are not eligible for this accelerated upgrade. Miles earned from the qualifying flight must be credited to your KrisFlyer membership account first to be eligible for the accelerated upgrade.

If you are a PPS Club or KrisFlyer Elite Gold member, you are eligible to register for a Shangri-La Circle Jade status match. Upon successful registration for a membership status match benefit and completion of one qualifying paid stay at any Shangri-La Hotel & Resort, Kerry Hotel, JEN Hotel and Traders Hotel worldwide, you will receive a complimentary upgrade to Shangri-La Circle Jade status.

You earn 1 Shangri-La Circle Point Point per US Dollar qualifying spend and 500 KrisFlyer miles per stay on Qualifying Room Rates and Qualifying Incidental Charges when staying at any Shangri-La property.

You must add your KrisFlyer membership number to your Shangri-La Circle membership before making your qualifying paid night’s stay. To do this, log in to your Shangri-La Circle account. During your stay, simply present your Shangri-La Circle membership card or quote your Shangri-La Circle membership number upon check-in to enjoy 2X Rewards.

If you have already added your KrisFlyer membership number to your Shangri-La Circle profile, miles will be credited to your KrisFlyer account between six to eight weeks after the completion of your eligible stay.

No. You can only enjoy 2X Rewards for stays completed after the launch of Infinite Journeys on 28 September 2016.

No. You will only earn either Shangri-La Circle Points or KrisFlyer miles upon check-in when paying at a non-discounted or corporate rate on Qualifying Room Rates. Shangri-La Circle Points or miles cannot be awarded after you have checked out of the hotel.

No. Eligible stays completed prior to adding your KrisFlyer membership to your Shangri-La Circle account are not eligible for 2X Rewards.

Yes. You can enjoy 2X Rewards If you added your KrisFlyer membership to your Shangri-La Circle account prior to checking out of the hotel of an eligible stay regardless of when such stay was booked.

Yes. You can enjoy 2X Rewards for any eligible stay at any Shangri-La Hotel & Resort, Kerry Hotel, JEN Hotel and Traders Hotel worldwide.

No. Any frequent flyer membership other than KrisFlyer membership is not eligible for 2X Rewards.

You simply need to:

  • Log to your KrisFlyer account, click on 'Profile', then ‘Partner Programmes’
  • Under 'Add partner', select 'Non-airline partner' for the category and Shangri-La Circle’ for the Partner from the drop-down list
  • Key in your Shangri-La Circle membership number and click ‘Add’
  • To link your accounts together, select 'Link'
  • Once your accounts are linked, you can proceed to convert your KrisFlyer miles to Shangri-La Circle Points by clicking on ‘Convert your KrisFlyer miles’

To convert your KrisFlyer miles to Shangri-La Circle Points, you simply need to:

  • Ensure that you have added your KrisFlyer account to your Shangri-La Circle account
  • If your accounts are already linked, log in and click on ‘Miles’, then ‘How to use‘
  • Scroll down to ‘Other redemption options’ and select Shangri-La Circle’
  • On the pop-up that comes up next, select ‘Non-airline partner’ for the category and Shangri-La Circle’ for the Partner Programme
  • Your Shangri-La Circle membership number will then be shown in the next field. Key in the number of miles you’d like to convert to Shangri-La Circle Points
  • Click on ‘Proceed’ to convert your miles

A minimum of 20,000 KrisFlyer miles is required for each conversion. You may convert up to a maximum of 180,000 KrisFlyer miles per calendar year (i.e., 1 January to 31 December). Please note that all KrisFlyer miles converted cannot be reversed.

The conversion ratio is 12 KrisFlyer miles to 1 Shangri-La Circle point.

Immediately, after you have completed a successful conversion on the KrisFlyer website.

You simply need to:

  • Log in to your Shangri-La Circle account
  • Under Frequent Flyer Programmes, select ‘Singapore Airlines KrisFlyer’ for the Partner from the drop-down list

To convert your Shangri-La Circle Points to KrisFlyer miles, you simply need to:

  • Ensure that you have added your KrisFlyer account to your Shangri-La Circle account
  • If your account has already been added, log in and click on ‘Redeem Points’, then click on the ‘Convert Now’ button from ‘Convert Points’ to miles to start converting Shangri-La Circle Points to KrisFlyer miles
  • Select “Singapore Airlines KrisFlyer” from the drop-down list for the Frequent Flyer Programme
  • Your KrisFlyer membership number will then be shown in the next field. Key in the number of miles you’d like to convert to Shangri-La Circle Points
  • Click on ‘Continue’ to convert your miles

You will enjoy an extra 25% KrisFlyer miles on top of our general conversion ratio of 1 point to 1 mile (i.e. 1 Shangri-La Circle Point to 1.25 KrisFlyer miles).

Immediately, once you have completed a successful conversion on the Shangri-La Circle website. However, if you are converting your Shangri-La Circle Points to KrisFlyer miles by contacting Shangri-La Circle Membership Services, your KrisFlyer miles will credited to your KrisFlyer account in four to six weeks.