Frequently asked questions

Yes, as long as he/she is accompanied. Please get in touch with KrisFlyer Membership Services if your redemption nominee who is under 12 years of age will be travelling unaccompanied.

No, the credit cardholder need not be a part of the travelling group when you redeem your KrisFlyer miles.

Yes, you can change the date and time of your flight, and even the route, online. If you’d like to cancel your award ticket or make any other change, get in touch with KrisFlyer Membership Services. However, please note that the 15% online redemption booking discount, that was applicable for award flights booked and ticketed before 23 March 2017, will no longer be vaild.

To cancel your unutilised award ticket, please login and manage the relevant booking on singaporeair.com. If a segment on your award ticket has been flown, please call KrisFlyer Membership Services for assistance. To find out more about the service fees that will apply, please click here.

Yes you can, if you have at least half the number of KrisFlyer miles required for an award flight or upgrade. Buy the rest at US$0.04 (or an equivalent amount in your local currency) for every mile.

You can buy these miles as you’re redeeming online, and they will be used immediately.

Please note that the amount paid for the purchased KrisFlyer miles is not refundable.

The quickest way to view your KrisFlyer or PPS Club account statement is by logging in to your account with the email address registered in your KrisFlyer profile/membership number and password.

Your account statement will also be sent to you monthly via the email address registered in your KrisFlyer profile.

Simply:

• Log in and click on 'Profile', then 'Partner Programmes'.
• Under 'Add partner', select 'Airline partner' for the category and ‘Virgin Australia – Velocity’ for the Partner from the drop down list.
• Key in your Velocity Frequent Flyer number and click 'Add'.
• To link your account together, select 'Link'.
• Once your accounts are linked, you can proceed to convert your KrisFlyer miles to Velocity Points.

To convert your KrisFlyer miles to Velocity Points:

• Firstly, ensure that you have linked your KrisFlyer account to your Velocity Frequent Flyer account.
• If your accounts are already linked, log in and click on 'Miles', then 'How to use'.
• Scroll down to Other redemption options and select ‘Virgin Australia - Velocity’.
• On the pop up that comes up next, select 'Airline partner' for the category and ‘Virgin Australia - Velocity' for the Partner programme.
• Your membership number would then be shown in the next field and you can key in the number of miles you’d like to convert to Velocity Points.
• Click on the Proceed button to convert your miles.

A minimum of 5,000 KrisFlyer miles is required for each conversion. Please note that all miles converted cannot be reversed.

KrisFlyer Spree will be discontinued from 1 September 2022. KrisFlyer miles will be credited for eligible transactions made on or before 31 August 2022 23:59 SGT.

For any queries, please contact kf_contact@singaporeair.com.sg

You can redeem your miles for KrisShop items on krisshop.com in 3 simple steps:

1. Log in to your KrisFlyer account on krisshop.com.
2. Shop and add the items you wish to purchase to your Cart.
3. Select ‘Pay with KrisFlyer miles’ at Checkout and slide or key in the number of KrisFlyer miles you would like to use.  Pay for the rest of your purchase with your credit / debit card.

Alternatively, if you are already logged in to your KrisFlyer account on singaporeair.com, you can go to Miles > How to Use (KrisShop) to be directed straight to krisshop.com.

A minimum of 1,000 KrisFlyer miles is required per transaction.

Every 125 KrisFlyer miles give you approximately S$1 in spend on krisshop.com. This rate is subject to change without notice. The latest rate will be published on singaporeair.com and krisshop.com.

Redemption with KrisFlyer miles for KrisShop items is only available online at krisshop.com. Redemption with KrisFlyer miles for KrisShop items is not available for inflight purchases.

Please allow 6 to 8 weeks for the miles to be credited into your KrisFlyer account after your transaction.

All items on krisshop.com, unless otherwise stated, can be redeemed using miles or part miles part cash.

Redemption with KrisFlyer miles for KrisShop items is only available online at krisshop.com.  This facility is not available at KrisFlyer Membership Services or KrisShop Hotline or Singapore Airlines offices. 

The existing 10% PPS discount will still be applicable, until further notice. The latest information will be published on krisshop.com.

KrisShop e-vouchers can be used as one of the payment modes on krisshop.com. Paper vouchers (e.g. KrisShop Vouchers, Inflight Gift Vouchers and PPS Club Vouchers) are not eligible for purchases via krisshop.com.

You may choose ‘Home Delivery’ for your purchases to be delivered right to your doorstep (delivery charges apply) or choose ‘Pre-order’ to collect the items on your next flight on Singapore Airlines out of Singapore. The principal KrisFlyer member whose miles are used for the transaction has to be physically present to collect the items onboard.

The time taken for delivery is dependent on where the items are shipped to. Please refer to the Delivery section on KrisShop.com. 

For changes to flight details / delivery information, please contact DFASS (Singapore) Pte Ltd.

KrisFlyer miles used for purchases on krisshop.com are non-refundable.

KrisFlyer miles used for purchases on krisshop.com are non-refundable.

Purchases on krisshop.com using KrisFlyer miles are non-refundable and non-exchangeable. Please visit krisshop.com for all other KrisShop terms and conditions.

The available KrisFlyer miles balance (as well as other KrisFlyer information) reflected on krisshop.com is as at the time of login. Please log in to your KrisFlyer account on singaporeair.com to check your latest miles balance.

Please log in to your KrisFlyer account on singaporeair.com to check your latest miles balance after your purchase. The KrisShop transaction will be reflected in your recent activities.

Please contact KrisFlyer Membership Services for queries relating to the usage of KrisFlyer miles. For purchase or product-related queries, please contact KrisShop directly.

For product-related queries, please contact DFASS (Singapore) Pte Ltd.

For issues with KrisFlyer log-in, please contact KrisFlyer Membership Services. For system issues that occur on krisshop.com, please contact DFASS (Singapore) Pte Ltd.

Simply:

• Log in and click on 'Profile', then 'Partner Programmes'.
• Under 'Add partner', select 'Non-airline partner' for the category and ‘Shangri-La Circle’ from the drop down list.
• Key in your Shangri-La Circle membership number and click 'Add'.
• To link your account, select 'Link'.
• Once your account has been linked, you can proceed to convert your KrisFlyer miles to Shangri-La Circle Points.

To convert your KrisFlyer miles to Shangri-La Circle Points:

• Firstly, ensure that you have linked your KrisFlyer account to your Shangri-La Circle account.
• If your accounts are already linked, log in and click on ‘Miles’, then ‘How to use’.
• Scroll down to ‘Other redemption options’ and select ‘Shangri-La Circle’.
• On the pop up that comes up next, select ‘Non-air partner’ for the category and ‘Shangri-La Circle’ for the Partner programme.
• Your membership number would then be shown in the next field and you can key in the number of miles you’d like to convert to Shangri-La Circle Points.
• Click on ‘Proceed’ to convert your miles.

The donated miles will be used to redeem for flights and/or for activities and items via our non-airline partners, to enrich the experiences of beneficiaries from KidSTART Singapore or Make-A-Wish Singapore.

All donated miles will remain valid for use by the beneficiaries of KidSTART Singapore or Make-A-Wish Singapore.

As a KrisFlyer Elite Gold or PPS Club member, you are eligible to register for membership status match to Shangri-La Circle Jade if you are currently a Shangri-La Circle member.

To register for the membership status match to Shangri-La Circle Jade:

• Firstly, ensure that you have linked your KrisFlyer account to your Shangri-La Circle account.
• Once your accounts are linked, click on ‘Register’.

A minimum of 20,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 180,000 KrisFlyer miles per calendar year (i.e 1st January to 31st December). Please note that all KrisFlyer miles converted cannot be reversed.

If you are a Shangri-La Circle Jade/ Diamond member and have successfully registered for status match to KrisFlyer Elite Gold, you will be upgraded to KrisFlyer Elite Silver membership status within 6 to 8 weeks of registration. Once you have completed the qualifying flight requirements for your tier, you will be further upgraded to KrisFlyer Elite Gold membership status within 6 to 8 weeks of completion. The miles earned from the qualifying flight(s) must be credited to your KrisFlyer membership account first to be eligible for the accelerated upgrade.

If you are a KrisFlyer Elite Gold or PPS Club member and have successfully registered for status match to Shangri-La Circle Jade, you will be upgraded to Shangri-La Circle Jade membership status within 6 to 8 weeks of completion of one qualifying night stay at any Shangri-La Hotel & Resort, Kerry Hotel, JEN and Traders Hotel worldwide.

Visit infinitejourneys.com to find out more.

For flights ticketed on and after 26 April 2018, mileage accrual levels may vary depending on the itinerary and the booking class. In general, you can earn one KrisFlyer mile per Singapore dollar* spent on fares and selected ancillaries (excluding e-visa, travel insurance and Scoot Protect, infant fares and credit card processing fees) for itineraries involving only Scoot operated flights**. Credit card and other processing fees are not eligible for accrual.

*For bookings made in other currencies, accrual rate will be subject to currency fluctuations at the prevailing Navitaire system exchange rate

**This rate is subject to change without notice. The latest rate will be published on singaporeair.com and Flyscoot.com.

If you are travelling on an itinerary containing both Singapore Airlines and Scoot sectors (E.g. MEL-SIN-HGH, with MEL-SIN operated by SQ, and SIN-HGH operated by TR), click here to view the miles accruable for your itinerary.

If your flight has not been flown, and you missed out on logging in or keying the KrisFlyer number of your Redemption Nominees or traveling party during your booking, you can still key in the respective KrisFlyer numbers when you manage your booking on Flyscoot.com or Scoot Mobile App.

If your flight is completed, you can still claim for missing miles as long as it’s within six months of the flight’s completion.

Learn more here.

PPS value will not be awarded for Scoot operated flights. The 25% tier bonus for PPS club members is not applicable to Scoot operated flights.

Yes, you can earn Elite miles for your Scoot-operated flight. You will earn 2.5 Elite miles for every KrisFlyer mile earned from flying on Scoot.

To enjoy these miles, please include your KrisFlyer membership number when you book your flight or when you manage your booking on flyscoot.com, at least 24 hours before the flight.

Please allow 2 to 4 weeks for the miles earned on Scoot operated flights to be reflected in your KrisFlyer account. If the miles are not reflected after 4 weeks, you can submit a Retro mileage claim for the missing miles here.

Please contact Scoot Guest Relations Hotline for Scoot flight/ticket-related queries.

You can use KrisFlyer miles to pay for your booking on Flyscoot.com. KrisFlyer miles can be used on fares, taxes and selected ancillaries (excluding e-visa, travel insurance, Scoot Protect, infant fares and card processing fees) on Scoot-operated itineraries for you and your redemption group nominees.

See the full terms and conditions for using your KrisFlyer miles on Flyscoot.com here.

Mixing miles and cash for purchases on Flyscoot.com will still earn KrisFlyer miles and Elite miles on the portion of the applicable transactions paid with a credit / debit card. Every S$1 payable with a credit / debit card earns 1 KrisFlyer mile and 1 Elite mile for itineraries consisting of only Scoot operated fights*.

*This rate is subject to change without notice. The latest rate will be published on singaporeair.com and Flyscoot.com.

You may only use KrisFlyer miles to redeem for Scoot flights on Flyscoot.com. This service is not available via Scoot Guest Relations Hotline, KrisFlyer Membership Services or Singapore Airlines Reservations and Ticketing offices.

Please note that tickets booked on Flyscoot.com are strictly non-refundable. Please refer to the fare conditions when making your booking on FlyScoot.com. You may also refer to the terms and conditions for redemption on FlyScoot.com here.

You can redeem your miles for hotel stays and car rentals on krisflyervrooms.com in 3 simple steps:

1. Log in to your KrisFlyer account on krisflyervrooms.com.

2. Browse for your preferred hotel stay or car rental, and make the booking.

3. Select ‘Redeem with KrisFlyer miles’ at the payment page and choose the number of KrisFlyer miles you would like to use. Pay for the rest of your purchase with your credit / debit card.

Alternatively, if you are already logged in to your KrisFlyer account on singaporeair.com, you can go to Miles > How to Use (KrisFlyer vRooms) to be directed straight to krisflyervrooms.com.

A minimum of 1,500 KrisFlyer miles is required per transaction.

The slider is for a fixed number of miles. Member will not be able to key in their preferred number of miles to use. A suggested number of miles and cash will be given.

The cash to miles conversion rate is not fixed, and differs by hotel or car rental.

KrisFlyer miles can be redeemed for the full value of the booking on krisflyervrooms.com.

You may mix miles and cash to pay for your hotel stay or car rental on krisflyervrooms.com, or redeem for the booking in full.

KrisFlyer miles will not be earned for any bookings on krisflyervrooms.com.

Redemption with KrisFlyer miles for hotel stays or car rentals is only available online at krisflyervrooms.com. This facility is not available at KrisFlyer Membership Services or KrisFlyer vRooms Hotline or Singapore Airlines offices.

Only cancellations are allowed and they can be made via krisflyervrooms.com, subject to the terms and conditions of the booking. KrisFlyer members may refer to the cancellation section for further details.

The Cancellation Policy differs by hotel and car rental suppliers. Please refer to the cancellation policy of the booking.

The available KrisFlyer miles balance (as well as other KrisFlyer information) reflected on krisflyervrooms.com is as at the time of login. Please log in to your KrisFlyer account on singaporeair.com to check your latest miles balance.

Please log in to your KrisFlyer account on singaporeair.com to check your latest miles balance after your purchase. The KrisFlyer vRooms transaction will be reflected in your recent activities.

Please contact KrisFlyer Membership Services for queries relating to the usage of KrisFlyer miles. For KrisFlyer vRooms related enquiries, please contact KrisFlyer vRooms Support Team. For enquiries related to a specific booking, please refer to the contact details at the bottom of your confirmation email.

For issues with KrisFlyer log-in, please contact KrisFlyer Membership Services. For system issues that occur on krisflyervrooms.com, please contact KrisFlyer vRooms Support Team.

All KrisFlyer vRooms bookings must be made under the name of the KrisFlyer member, who must be present in person upon check-in at the hotel or collection and return of rental cars

Simply:

• Log in and click on Profile, then Partner programmes.
• Under Add Partner, select Non-airline partner for the category and ‘Esso’ for the Partner from the drop down list.
• Key in your email address associated with your Esso Smiles membership account and click ‘Add/Link’.
• Once your accounts are linked, you can proceed to convert your KrisFlyer miles to Esso Smiles points.

To convert your KrisFlyer miles to Esso Smiles points:

• Firstly, ensure that you have linked your KrisFlyer account to your Esso Smiles membership account.
• If your accounts are already linked, log in and click on Miles, then How To Use.
• Scroll down to Other redemption options and select ‘Esso’.
• On the pop up that comes up next, select Non-airline partner for the category and ‘Esso’ for the Partner programme.
• Your email address associated with your Esso Smiles membership account will be masked (e.g. a***@email.com) and shown in the next field and you can key in the number of miles you’d like to convert to Esso Smiles points.
• Click on ‘Proceed’ to convert your miles.

A minimum of 3,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 80,000 KrisFlyer miles per calendar year (i.e. 1st January to 31st December). Please note that all KrisFlyer miles converted cannot be reversed.

• Log in and click on Profile, then Partner programmes
• Under Add Partner, select Non-airline partner for the category and ‘CapitaStar’ for the Partner from the drop-down list.
• Key in your CapitaStar member ID and click ‘Add/Link’. Please ensure that your First Name and Last Name in your CapitaStar account matches that of your KrisFlyer account for successful linking. 
• Once your accounts are linked, you can proceed to convert your KrisFlyer miles to CapitaStar STAR$®.

• Ensure that you have linked your KrisFlyer account to your CapitaStar account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to Other Redemption options and select ‘CapitaStar’.
• On the pop-up window, select Non-Airline Partner for the category and ‘CapitaStar’ for the Partner programme.
• Your CapitaStar member ID would then be shown in the next field and you can key in the number of miles you’d like to convert to STAR$®.
• Click ‘Proceed’ to convert your miles.

A minimum of 3,000 KrisFlyer miles is required for each conversion, and each member can convert up to a maximum of 30,000 KrisFlyer miles per calendar year (i.e. 1 January to 31 December). Please note that all KrisFlyer miles converted cannot be reversed.

You can redeem your miles on Pelago experiences on pelago.co in 3 simple steps:

1. Browse and select any experiences that you wish to book on pelago.co
2. At the check-out page, select ‘KrisFlyer Miles’ as your payment method
3. Log-in to your KrisFlyer account and complete your transaction

For information about how to cancel or change a Pelago experience booking, you may visit Pelago’s Help Centre here. For additional assistance, you can reach out to Pelago here.

Log in to your KrisFlyer account and click on ‘Miles’, then ‘Claim Missing Miles’. Alternatively, please click here.

Your KrisFlyer account will be automatically linked to your Link account after the first conversion of KrisFlyer miles to Linkpoints. Please ensure that your KrisFlyer account and Link account are valid.

To convert your KrisFlyer miles to Linkpoints:

• Log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption Options’ and select ‘Link Rewards’.
• Key in the mobile number used for your Link account, as well as the number of miles that you would like to convert to Linkpoints.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, your KrisFlyer account will be automatically linked to your Link account. Once the accounts are linked, this may not be changed.

To convert your KrisFlyer miles to Linkpoints:

• Ensure that you have linked your KrisFlyer account to your Link account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to Other Redemption options and select ‘Link Rewards’.
• Key in the number of miles that you would like to convert to Linkpoints.
• Click ‘Proceed’ to convert your miles.

A minimum of 3,000 KrisFlyer miles is required for each conversion, and each member can convert up to a maximum of 80,000 KrisFlyer miles per calendar year (i.e. 1 January to 31 December). Please note that all KrisFlyer miles converted cannot be reversed.

Your KrisFlyer account will be automatically linked to your Marriott Bonvoy account after the first conversion of KrisFlyer miles to Marriott Bonvoy points. Please ensure that your KrisFlyer account and Marriott Bonvoy account are valid.

To convert your KrisFlyer miles to Marriott Bonvoy points:

• Log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption Options’ and select ‘Marriott Bonvoy’.
• Key in your Marriott Bonvoy membership number, as well as the number of miles that you would like to convert to Marriott Bonvoy points.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, your KrisFlyer account will be automatically linked to your Marriott Bonvoy account. Once the accounts are linked, this may not be changed.

To convert your KrisFlyer miles to Marriott Bonvoy points:

• Ensure that you have linked your KrisFlyer account to your Marriott Bonvoy account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to Other Redemption options and select ‘Marriott Bonvoy’.
• Key in the number of miles that you would like to convert to Marriott Bonvoy points.
• Click ‘Proceed’ to convert your miles.

The conversion ratio of KrisFlyer miles to Marriott Bonvoy points is 2 KrisFlyer miles to 1 Marriott Bonvoy point. A minimum of 3,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 180,000 KrisFlyer miles per calendar year (i.e. 1st January to 31st December). Please note that all KrisFlyer miles converted cannot be reversed.

The names in both your KrisFlyer and Marriott Bonvoy membership accounts must match for the conversion to be successful. Upon conversion of KrisFlyer miles to Marriott Bonvoy points, it will require four days for the Marriott Bonvoy points to be processed and reflected in your Marriott Bonvoy account.  The four days processing time is required for various checks by Marriott Bonvoy to ensure that your Marriott Bonvoy account is valid. Your Marriott Bonvoy points will be credited to your account once the conversion is successfully processed, and in the event that the conversion is unsuccessful, you will receive a notification email on the unsuccessful conversion and the KrisFlyer miles deducted will be returned to your KrisFlyer account. 

The Preferred Partnership Programme provides members of KrisFlyer and Marriott Bonvoy the opportunity to match status and more.

Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold Members receive:

• Complimentary Marriott Bonvoy Gold Elite status (registration required here).
• Opportunity to participate in accelerator offer to earn Marriott Bonvoy Platinum Elite status.

KrisFlyer Elite Silver Members receive:

• Opportunity to participate in accelerator offer to earn Marriott Bonvoy Silver Elite status.

Marriott Bonvoy Platinum, Titanium and Ambassador Members receive:

• Complimentary KrisFlyer Elite Silver Status (registration required here).
• Opportunity to participate in accelerator offer to earn KrisFlyer Elite Gold Status.

Marriott Bonvoy Gold Elite Members receive:

• Opportunity to participate in accelerator challenge to earn KrisFlyer Elite Silver Status.

KrisFlyer Elite Silver Statusincludes the following benefits when travelling with Singapore Airlines (subject to Singapore Airlines Programme Rules:

• 25% tier bonus on actual miles flown on Singapore Airlines and Scoot
• Complimentary Standard Seat selection in Economy Class on Singapore Airlines
• Star Alliance Silver Status
• Priority reservation waitlist on Singapore Airlines or a Star Alliance airline
• Priority on airport standby lists for Singapore Airlines or a Star Alliance airline flight
• Waived or Discounted fees for KrisFlyer services
• Additional benefits on Scoot, the sister carrier of Singapore Airlines, including:
  • Additional 5kg baggage upgrade for the principal KrisFlyer Elite Silver member with minimum purchase of 20kg baggage online per member
  • Automatic assignment of standard seat for the travelling group
  • Complimentary BoardMeFirst for the travelling group
  • The above Scoot benefits are not applicable for group bookings with 10 or more passenger

For more information on KrisFlyer Elite Silver Status, visit here.

• For Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold Members, the Preferred Partnership Programme offers complimentary Marriott Bonvoy Gold Elite status (registration required). The status is valid for at least 12 months from the day of registration.
  • For example, if a member registers for the Preferred Partnership Programme in December 2023, the member will receive Gold Elite status through the end of 2023, all of 2024, and until February 2025. Thereafter, a member will retain their complimentary Gold Elite status by fulfilling the requalification criteria under the Marriott Bonvoy Programme Rules.
  • For KrisFlyer members with Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold status, who are also existing Marriott Bonvoy Gold Members, they can enjoy a 12-month extension of their Marriott Bonvoy Gold Status from the date of registration in the Preferred Partnership Programme.
  • Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold Members will have an opportunity through an Accelerator Challenge to earn Marriott Bonvoy Platinum Elite status by staying ten (10) Qualifying Nights at a Qualifying Rate (as each such term is defined in the Marriott Bonvoy & KrisFlyer Preferred Partnership Rules) at hotels participating in Marriott Bonvoy within a six (6) month period from date of registration in the Preferred Partnership Programme.
  • When Marriot Bonvoy grants Marriot Bonvoy Platinum Elite status to an eligible Solitaire PPS Club, PPS Club or KrisFlyer Elite Gold Member Member under the accelerator challenge, please allow up to six (6) weeks following completion of the last Qualifying Night for such member to receive Marriott Bonvoy Platinum Elite status.
• For KrisFlyer Elite Silver Members, the Preferred Partnership Programme offers an opportunity, through an Accelerator Challenge to earn Marriott Bonvoy Silver Elite status by staying three (3) Qualifying Nights at a Qualifying Rate at hotels participating in Marriott Bonvoy within a six (6) month period from the date of registration in the Preferred Partnership Programme.

• When Marriott Bonvoy grants Marriott Bonvoy Silver Elite status to an eligible KrisFlyer Elite Silver Member as part of the accelerator challenge, please allow up to six (6) weeks following completion of the last Qualifying Night for such member to receive the Marriott Bonvoy Silver Elite status.
• As further described in the Marriott Bonvoy & KrisFlyer Preferred Partnership Rules, Award Redemption Stays, including Cash + Points Awards, Free Night Awards, or a Points redemption, are not eligible as Qualifying Nights.

• For Marriott Bonvoy Platinum, Titanium and Ambassador Members, the Preferred Partnership Programme offers complimentary KrisFlyer Elite Silver Status (registration required). The Status is valid for 12 months from the day of registration, with the status ending on the last day of the 12th month.
  • For example, if a Member registers for the Preferred Partnership Programme on 8 Feb 2024, they will receive complimentary KrisFlyer Elite Silver Status until 29 Feb 2025. Thereafter, a member can retain their KrisFlyer Elite Silver Status by fulfilling the requalification criteria under the KrisFlyer Programme Rules.
  • For Marriott Bonvoy members with Platinum, Titanium or Ambassador Elite status, who are also existing KrisFlyer Elite Silver Members, they can enjoy a 12-month extension of their KrisFlyer Elite Silver Status from the date of registration in the Preferred Partnership Programme. For example, if the existing KrisFlyer Elite Silver member registers for the Preferred Partnership Programme on 8 Feb 2024, their KrisFlyer Elite Silver Status will be extended till 31 Jan 2025.
  • Marriott Bonvoy Platinum, Titanium and Ambassador Members will have an opportunity, through an Accelerator Challenge, to earn KrisFlyer Elite Gold Status by completing (4) four qualifying flights on a Singapore Airlines commercial flight in any booking class except booking class codes G ‘Group fares’, within a six (6) month period from date of registration. Award tickets and codeshare flights are excluded.
  • When KrisFlyer grants the KrisFlyer Elite Gold Status to an eligible Member as part of the accelerator challenge under the Preferred Partnership Programme, such member will receive the upgraded KrisFlyer Elite Gold Status within four (4) to six (6) weeks upon completion of the last Qualifying Flight. Miles earned from the Qualifying Flights must be credited to the eligible member’s KrisFlyer membership account by the end of his qualification period to be eligible for the accelerated upgrade.
• For Marriott Bonvoy Gold Elite members, the Preferred Partnership Programme offers the opportunity, through an Accelerator Challenge, to earn KrisFlyer Elite Silver status by completing 2 qualifying flights on a Singapore Airlines commercial flight paid with cash in any booking class except booking class codes G ‘Group fares’, within a six (6) month period from the date of registration in the Preferred Partner Programme. Award tickets and codeshare flights are excluded.
• When KrisFlyer grants the KrisFlyer Elite Silver Status to an eligible Member as part of the accelerator challenge under the Preferred Partnership Programme, such member will receive the upgraded KrisFlyer Elite Silver Status within four (4) to six (6) weeks upon completion of the last Qualifying Flight. Miles earned from the Qualifying Flights must be credited to the eligible member’s KrisFlyer membership account by the end of his qualification period to be eligible for the accelerated upgrade.

No. Elite Night Credits, including those earned through any Marriott Bonvoy promotion, will not count as Qualifying Nights towards either the Silver or Platinum accelerator challenge offered through this Preferred Partnership Program. Click here to learn more about Elite Night Credits.

A Qualifying Flight is defined as a Singapore Airlines-operated commercial flight in any booking class except booking class codes G ‘Group fares’.

The table below illustrates how to count the number of your Qualifying Flights. The flight segments (where a flight segment means the flight from one location to another on an aircraft, with zero or one scheduled stop(s) in between) must have first fulfilled the abovementioned criteria.

* If SIN⇆FRA and FRA⇆JFK segments are flown on different days, this will be counted as two flights even though they are both numbered as SQ26.

** Regardless of whether a passenger exits immigration and leaves the airport or not in between flights, it will be considered as two flights.

Qualifying flights can be booked in a single booking reference or across multiple booking references, but KrisFlyer miles must be credited into your KrisFlyer account to be eligible for the status match upgrade.

No, only flights operated by Singapore Airlines are eligible as Qualifying Flights. For avoidance of doubt, an SQ-TR codeshare flight number marketed by Singapore Airlines but operated by Scoot is not a Qualifying Flight.

No, frequent flyer miles must be credited to your KrisFlyer account in order to meet the criteria of fulfilling the Qualifying Flights and be eligible for the status match upgrade.

Your KrisFlyer Elite status is valid for 12 months from the date of your last flight with the status ending on the last day of the 12th month, i.e. in this case, until 31 Dec 2024. In order to maintain KrisFlyer Elite status, you will need to fulfil regular KrisFlyer programme qualification rules, i.e. accumulate 25,000 Elite miles for KrisFlyer Elite Silver status or 50,000 Elite miles for KrisFlyer Elite Gold status by 31 Dec 2024.

KrisFlyer Elite Silver Statusincludes the following benefits when travelling with Singapore Airlines (subject to Singapore Airlines Programme Rules):

• 25% tier bonus on actual miles flown on Singapore Airlines and Scoot
• Complimentary Standard Seat selection in Economy Class on Singapore Airlines
• Star Alliance Silver Status
• Priority reservation waitlist on Singapore Airlines or a Star Alliance airline
• Priority on airport standby lists for Singapore Airlines or a Star Alliance airline flight
• Waived or Discounted fees for KrisFlyer services
• Additional benefits on Scoot, the sister carrier of Singapore Airlines, including:
  • Additional 5kg baggage upgrade for the principal KrisFlyer Elite Silver member with minimum purchase of 20kg baggage online per member
  • Automatic assignment of standard seat for the travelling group
  • Complimentary BoardMeFirst for the travelling group
  • The above Scoot benefits are not applicable for group bookings with 10 or more passengers.

For more information on KrisFlyer Elite Silver Status, visit here.

Rules

• Exclusive member rates
• Complimentary enhanced Wi-Fi
• Ultimate Reservation Guarantee
• 25% bonus Points on stays
• 2 p.m. Late Checkout*
• Elite Welcome Gift of Points
• Enhanced Room Upgrade*

here

Yes. Members of KrisFlyer and Marriott Bonvoy, regardless of where they live, can participate in the Preferred Partnership Programme if they meet the eligibility requirements for the complimentary status match or Accelerator Challenge and register for the Preferred Partnership Programme.

Marriott Bonvoy members who have Gold Elite status or higher can register here.

1. On this page, members can sign in with their Marriott Bonvoy account number and password. Once logged into their Marriott Bonvoy account, they will be prompted to connect/log into their KrisFlyer membership account to link the two accounts.
2. Members must accept the KrisFlyer Programme Rules and the Marriott Bonvoy Programme Rules for their registration to be processed. Please note that the first and last name of both accounts must match for the registration to be processed.
3. The updated status will be reflected in the member’s KrisFlyer and Marriott Bonvoy membership accounts within 48 hours. 

KrisFlyer Members who have Elite Silver Status or higher can register here.

1. On this page, members can sign in with their KrisFlyer membership number and password. Once logged into their KrisFlyer account, members will navigate to the Partner Programme Page.
2. Under “Category”, members are to select “Non-Airline Partner” from the dropdown menu. Under “Partner”, members are to select “Marriott Bonvoy” from the dropdown menu. Members then enter their Marriott Bonvoy membership account number and click “Add”. Please note that the first and last name of both accounts must match for the registration to be processed.
3. After Marriott Bonvoy has been added, members can click on the "Register" button to register for the status match and/or accelerator offer.
4. The updated status will be reflected in the member’s Marriott Bonvoy membership account within 48 hours for all successful status match registrations.

Yes. However, members must meet the criteria each year to be eligible for retention of their complimentary KrisFlyer Elite Silver Status through the Preferred Partnership Programme.

Yes. However, members must meet the criteria each year to be eligible for complimentary Marriott Bonvoy Gold Elite status through the Preferred Partnership Programme.

Yes, members may achieve higher status by reaching all published qualification requirements as determined by KrisFlyer. For full qualification details, visit here.

Yes, members may achieve higher status by reaching all published qualification requirements as determined by Marriott Bonvoy. For full qualification details, visit here.

No. Eligible Marriott Bonvoy Platinum Elite and above members who wish to enjoy the benefits of KrisFlyer Elite Silver Status must register and be confirmed through the Preferred Partnership Programme here . To enjoy KrisFlyer Elite Silver Status benefits, members must enter their KrisFlyer membership number when booking flights with Singapore Airlines.

Upon registration on the KrisFlyer website, your registration will be unsuccessful if your Marriott Bonvoy membership tier is higher than the eligible membership tiers available for the status match or accelerator challenge. The eligible membership tiers are Marriott Bonvoy Gold Elite, Silver Elite and Member status.

Upon registration on the Marriott website, your registration will be unsuccessful if your KrisFlyer membership tier is higher than the eligible membership tiers available for the status match or accelerator challenge. The eligible membership tiers are KrisFlyer Elite Silver and Member status.

To be eligible for the KrisFlyer or Marriott Bonvoy benefits under the Preferred Partnership Programme, refer to the table below for the eligible membership tiers and the correct registration website.

 

 

Tier Benefits	Registration
Tier Benefits Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold Members: • Complimentary Marriott Bonvoy Gold Elite status • Opportunity to participate in the accelerator challenge to receive Marriott Bonvoy Platinum Elite status KrisFlyer Elite Silver Members: • Opportunity to participate in the accelerator challenge to receive Marriott Bonvoy Silver Elite status	Registration To register for these benefits, visit krisflyer.com/marriott
Tier Benefits Marriott Bonvoy Platinum, Titanium and Ambassador Elite Members receive: • Complimentary KrisFlyer Elite Silver status • Opportunity to participate in accelerator challenge to receive KrisFlyer Elite Gold Status Marriott Bonvoy Gold Elite Members receive: • Opportunity to participate in accelerator challenge to earn KrisFlyer Elite Silver Status	Registration To register for these benefits, visit travel-partner.marriott.com

An individual may only register for the Preffered Partnership Program and link their Marriott Bonvoy Account and KrisFlyer Accout once.

You do not need to hold your Marriott Bonvoy Elite status until the end of 6 months of the accelerator challenge to be qualified for the status upgrade. As long as your Marriott Bonvoy membership status is eligible on the day of registration, any changes to your Marriott Bonvoy Elite tier thereafter does not affect your eligibility to be upgraded under the accelerator challenge.

You do not need to hold your KrisFlyer Elite status until the end of 6 months of the accelerator to be qualified for the status upgrade. As long as your KrisFlyer Elite tier is eligible on the day of registration, any changes to your KrisFlyer Elite tier thereafter does not affect your eligibility to be upgraded under the accelerator challenge.

No. Eligible KrisFlyer members of Elite Silver Status and above who wish to enjoy the benefits of Marriott Bonvoy Gold Elite status must register and be confirmed through the Preferred Partnership Programme here. To enjoy Gold Elite benefits, members must enter their Marriott Bonvoy account number when booking stays at Marriott Bonvoy participating properties.

• All Marriott Bonvoy members can convert their Points to KrisFlyer miles at a ratio of 3 Marriott Bonvoy Points to 1 KrisFlyer mile.
• For every 60,000 Marriott Bonvoy Points converted to KrisFlyer miles in a single transaction, members receive an additional 5,000 bonus KrisFlyer miles.
• All KrisFlyer members can convert KrisFlyer miles into Marriott Bonvoy Points at a 2:1 ratio (2 KrisFlyer miles to 1 Marriott Bonvoy Point).
• Registration is not required for these points and miles benefits offered by KrisFlyer and Marriott Bonvoy, but customers must be members of KrisFlyer and Marriott Bonvoy.

KrisFlyer and Marriott Bonvoy may from time to time offer limited time offers to members of the KrisFlyer and Marriott Bonvoy preferred partnership Programme.

For a list of hotels and brands participating in the Marriott Bonvoy portfolio please refer to the Marriott Bonvoy Programme terms here.

No. The terms and conditions of the Marriott Bonvoy Loyalty Program require that individuals may only maintain one membership account in Marriott Bonvoy. Please refer to the Marriott website (https://help.marriott.com/s/article/Article-22511) for more information on how to merge your accounts. Please ensure that the account you have already status matched with remains as the active account after the merge.

To convert your KrisFlyer miles to Clubpoints:

• Log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption Options’ and select ‘The Club’.
• Key in your The Club membership ID, as well as the number of miles that you would like to convert to Clubpoints.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, your KrisFlyer account will be automatically linked to your The Club account. Once the accounts are linked, this may not be changed.
• Please ensure your registered name with The Club matches the registered name in your KrisFlyer account.

To convert your KrisFlyer miles to Clubpoints:

• Ensure that you have linked your KrisFlyer account to your The Club account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption options’ and select ‘The Club’.
• Key in the number of miles that you would like to convert to Clubpoints.
• Click ‘Proceed’ to convert your miles.

• The conversion ratio of KrisFlyer miles to Clubpoints is 1 KrisFlyer mile to 0.15 Clubpoint. A minimum of 3,000 KrisFlyer miles is required for each per Conversion, and each member can convert up to a maximum of 30,000 KrisFlyer miles per calendar year (i.e. 1 January to 31 December). Please note that all KrisFlyer miles converted cannot be reversed.
• Clubpoints will be rounded down to the nearest integer of Clubpoints. The final amount of Clubpoints credited for each Conversion is subject to the value shown at the time of Conversion.

Unfortunately, transferring points from other frequent flyer programmes to KrisFlyer is not possible.

You can find out when your miles expire in your monthly KrisFlyer e-statement. You can also navigate to Miles > Miles validity when logged in to your KrisFlyer account profile.

For KrisFlyer members, all KrisFlyer miles are valid for 3 years from the date of their accrual

For PPS Club members, KrisFlyer miles will not expire as long as you retain your PPS Club membership. If you are unable to renew your PPS Club membership, your KrisFlyer miles will expire in 3 years.

Yes, if you wish to extend the validity of expiring miles, please log in to your KrisFlyer account and navigate to Miles > Miles Validity. A service fee of 1,200 miles or USD 12 will be charged for every 10,000 miles (or part thereof). This will extend validity by 6 months for KrisFlyer members and by 12 months for Elite Silver and Elite Gold members. Expiring miles may only be extended once.

Waitlisted seats are allocated based on several factors. We regret that we cannot provide specific details on how we manage waitlist requests.

Yes, you can make a multi-city redemption booking by contacting us.

Before conversion, please ensure that the names in both your KrisFlyer and Accor Live Limitless (“ALL”) membership accounts match for the conversion to be successful.
To convert your KrisFlyer miles to ALL Reward points:

• Log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption Options’ and select ‘Accor Live Limitless’.
• Key in the membership number for your ALL account, as well as the number of miles that you would like to convert to ALL Reward points.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, your KrisFlyer account will be automatically linked to your ALL account. Once the accounts are linked, this may not be changed.

To convert your KrisFlyer miles to ALL Reward points:

• Ensure that you have linked your KrisFlyer account to your ALL account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to Other Redemption options and select ‘Accor Live Limitless’.
• Key in the number of miles that you would like to convert to ALL Reward points.
• Click ‘Proceed’ to convert your miles.