Frequently asked questions
Why do I need a travel Insurance?
Travel insurance exists to protect you from certain financial risks and losses that can occur while traveling. Trip cancellation and interruption benefits can reimburse you for non-refundable, pre-paid trip costs (up to the amount of your policy limits) should your trip be cancelled or interrupted for a covered reason. Depending on the travel insurance you purchase, insurance can also provide you with crucial assistance in a medical emergency; reimburse you for losses caused by a covered travel delay, baggage delay or baggage loss/damage; and help in other situations as well (listed in the Terms and Conditions).
What is included under non-refundable costs?
Non-refundable costs may include pre-paid trip deposits/payments related to services purchased with Singapore Airlines that would be lost if you had to cancel prior to trip departure for a covered reason.
Who can buy this insurance?
This travel insurance policy is designed for you if you are an individual booking one or more flight tickets on the Singapore Airlines website to travel to any destinations offered by Singapore Airlines (except destinations excluded by the insurance policy) and if you wish to be protected against potential unforeseen events beyond your control, which could occur before or during your trip.
To be eligible for the insurance, you must be a resident of Switzerland.
This insurance policy is not suitable for you if:
- You participate in certain extreme sports activities or sports competitions during your trip
- You wish to cover multiple trips within the year
- Your trip has already started
- Your trip takes place in a country excluded by the insurance policy
- You already have another insurance policy that provides the same cover.
What do travel insurance policies cover?
Depending on the travel insurance you purchase, your policy can provide benefits for a number of situations that may occur before or during your trip. These benefits may include:
- Trip Cancellation
- Trip Interruption
- Emergency Medical Transportation
- Emergency Medical Expenses
- Damaged / Lost / Stolen / Delayed Baggage
- Travel Delay
Note: Not all policies include each benefit listed here. Please see the related Terms & Conditions.
Who is covered by my travel insurance policy?
The travel insurance policy only covers people who are named as being insured on the certificate of insurance. Family members and/or travel companions are not covered unless they’re named in the certificate of insurance.
How can I buy the travel insurance?
Travel insurance is offered as an option when purchasing your flight tickets. All you have to do is add it to your basket and your tickets will be insured as soon as your purchase has been made.
How can I cancel my travel insurance policy?
You can submit a policy cancellation request via info.ch@allianz.com
. You will be issued a refund if you cancel within the policy cancellation period shown in your confirmation email, provided no claim has been made and your trip has not started.
Where can I find my policy number?
The insurance policy number is shown in the confirmation e-mail you have received and in the certificate of insurance provided to you after purchasing your insurance.
How do I know what my cover limits are?
Please refer to the cover summary in your travel insurance policy Terms & Conditions, which are provided with your confirmation email. You will find all the details of your policy, including benefits, coverage limits, covered reasons and exclusions.
Travel insurance
This policy is underwritten by AWP P&C SA and administered by Allianz Travel. Singapore Airlines is an Appointed Representative of AWP P&C S.A., Saint-Ouen (Paris), Wallisellen Branch (Switzerland) (trading as Allianz Travel) which is registered at the Swiss Financial Market Supervisory Authority (FINMA). AWP P&C S.A., Saint-Ouen (Paris), Wallisellen Branch (Switzerland) registration number is CH-115.393.016.