Help and FAQs

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Why was I not shown my bank's 3D-Secure authentication page?

page to be shown during payment. If your card is enrolled but you were not directed to a 3D-Secure page

View all questions on Payments

How much is the holding fee for a ‘Secure My Fare’ booking?

; button on the flight search page . The same information will be presented on the payment page before

View all questions on Secure My Fare

Why is the website stuck at the loading page?

, don't close your browser or tab while the page is loading. Instead, contact your 

View all questions on Payments

How do I know the hold period for my ‘Secure My Fare’ booking?

day).

Your final hold period and payment deadline will be confirmed at the payment page .

View all questions on Secure My Fare

Can I change my payment method?

different payment methods to change your booking or to purchase add-ons at our Manage Booking page .

View all questions on Payments

How do I enable 2FA for my flight bookings?

You will be prompted to enable 2FA on the passenger details page when you make a flight booking

View all questions on Two-factor authentication (2FA)

For flight bookings, can I turn off 2FA after flight booking confirmation?

booking. It is recommended that you enable or disable it before you proceed to the next page in your

View all questions on Two-factor authentication (2FA)

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