Can I book multiple cities/destinations with stopovers on SIA Mobile?

No. SIA Mobile Booking does not allow Multi-city booking with stopover or an Open-Jaw booking. To make such bookings, please go to ‘singaporeair.com’.

Can I cancel my flight using SIA Mobile?

No. For flights booked through SIA Mobile, cancellation can be done through ‘singaporeair.com’. Please go to ‘My Booking’ section on ‘singaporeair.com’ for cancellation.

Can I change my flights using SIA Mobile?

SIA Mobile booking does not support ticket change. For any online ticket change, please go to ‘My Booking’ section on ‘singaporeair.com’.

Can I select and pay for  preferred seat using SIA Mobile? 

No. SIA Mobile does not allow you to select and pay for preferred seat. To select and pay for preferred seat please go to ‘My Booking’ section on ‘singaporeair.com’.

Can I do meal selection using SIA Mobile? 

No. SIA Mobile does not allow you to do meal selection, however you can go to ‘My Booking’ section on ‘singaporeair.com’ to select your desired meals.

• Mobile check-in is available to all Singapore Airlines passengers who have confirmed and valid bookings, unlike SMS check-in which is only available to KrisFlyer members who have opted for the service.
• Passengers can also select their seats using Mobile Check-in but not when using SMS Check-in.

• Minors (aged 17 and below) travelling alone or accompanied by another minor.
• Minors (aged 17 and below) accompanied by passengers above the age of 17 who holds a separate booking.
• Passengers who have requested for special and/or medical assistance.
• Passengers who have a preceding flight on the same booking that is not operated by Singapore Airlines.
• Passengers travelling in a group of 10 or more in the same booking.

• You do not have a confirmed booking. Kindly verify that you have confirmed your booking.
• No ticket has been issued for your booking. Kindly verify that your ticket  has been
  issued.
• In your reservation, you may have requested to travel as an unaccompanied minor or a young person travelling alone, or you have indicated certain medical needs. Due to the special servicing you require, please proceed directly to the airport to complete your check-in procedures.
• SIA Mobile check-in is limited to travelling parties with a maximum size of 9. If you are in a party of 10 or more passengers, please proceed directly to the airport to check-in.
• You may have entered incorrect travel details (Given name, family name, booking reference, ticket number).
• Our system may be unavailable due to scheduled maintenance.
  

• View Account Statement
• View Miles Earned
• View Miles Redeemed
• View Miles Expiry
• Extend Miles (pay service fee using miles)
• View Retroactive Mileage Claim Status
• Change PIN
• Confirm waitlisted bookings

Will my phone remember my KrisFlyer Number and PIN when I use it the next time?

Your KrisFlyer Number will be retained on your mobile phone if you check the box “Remember Me” at “KrisFlyer Member Login”. However, you will still need to key in your PIN to login.

Can someone else login to his/her KrisFlyer account using my phone?

Yes. Please note that if you had previously checked “Remember Me” at “KrisFlyer Member Login”, the other member will have to re-enter his/her KrisFlyer number and PIN.

How do I find out the number of miles I have earned?

Login to “KrisFlyer Services”, select “My Statements”, and select “Miles Earned”. You will be able to view your number of miles accrued.

Where can I check if I have miles expiring?

Click on “KrisFlyer Services”. After logging in with your KrisFlyer Membership Number and PIN, click on “My Statements” followed by “Miles Expiry and Extension”. You will be able to view your KrisFlyer miles that are expiring in the current and the next 11 months.

Can I extend expiring miles?

Yes you can extend miles that are expiring in the current and next 5 months. However, miles that have been extended before cannot be extended again.

Can I extend expiring miles and pay service fees using my credit/debit card?

Currently, service fees for miles extension via your mobile phone can only be paid using miles.

What are the fees associated with miles extension via mobile phone?

For KrisFlyer Basic members, expiring miles can be extended for six months at 1,200 miles per block of 10,000 miles extended or part thereof.

For Elite Silver, Elite Gold and PPS Club members, expiring miles can be extended for twelve months at 1,200 miles per block of 10,000 miles extended or part thereof.

Please click here for KrisFlyer service fees.

Where can I check the status of my retroactive mileage claim request?

Choose “My Statements” and click on “Retroactive Mileage Claims” to view the status of your retroactive mileage claim request.

Can I sign-up as a KrisFlyer member through my mobile phone?

This service is not available via mobile phone. If you wish to enrol as a KrisFlyer member, please visit www.krisflyer.com.

After I confirm waitlisted bookings via my mobile phone, will taxes and surcharges need to be paid?

Yes, taxes and surcharges need to be paid using credit/debit card during ticketing.

Will I receive an email after I confirm and ticket my waitlisted booking?

Yes, you will receive a confirmation email. This is the same as confirming and ticketing your waitlisted booking via our website.

• To set-up GPRS using SMS Push, SMS to 109. For example, a Nokia 6280 user will send "6280" to 109.
• The Access Point to use is Sunsurf.
• Contact M1 at 1627, if you encounter any issues with the GPRS settings. 

• Singtel GPRS is usually set-up in your mobile phone. · Make a service call: *43327.
• The Access Point to use is IDEAS Internet.
• Contact Singtel at 1626, or 1800-i-1-IDEAS (1800-4-1-43327), if you encounter any issues with the GPRS settings.  

• Starhub GPRS is usually set-up in your mobile phone.
• To set-up GPRS using SMS Push, SMS S to 2000. For example, a Nokia 6280 user will send "S N6280" to 2000.
• The Access Point to use is Gee! 3G GPRS or Prepaid Gee!GPRS. · Contact Starhub at 1633, if you encounter any issues with the GPRS settings.  

• Enable GPRS connection on your handset.
• Type m.singaporeair.com on your mobile's web browser.
• Select the option to download the application or access the service directly through the Internet.  

• You do not have an appropriate visa to enter New Zealand
• Your visa has expired
• Your visa has not been transferred to your current/new passport or the passport being used to enter New Zealand

For more information, please visit the New Zealand Immigration Service website. For successful New Zealand Advance Passenger Processing clearance, please make sure:

1. The name that you used when making a booking corresponds with your name in your passport
2. You have a valid visa from the New Zealand Immigration Service