Preparing to fly
- Travel advice
- Special assistance
- Medical information
- Medical equipment
- Seat and meal request
- Travelling with children
- Sensory impairment
- Cognitive disabilities
- Travelling with pets
- Expectant mothers
- Mobility aids
- Equal Access Plan Australia
- United Kingdom
If you have both severe vision and hearing impairments, please notify us at least 48 hours before flight departure.
You would need to travel with a safety assistant if
- some means of communication to transmit the safety briefing cannot be established between our staff and yourself
- the established means of communication does not adequately satisfy the objectives of permitting communication of the safety briefing.
Please note that we will not be able to offer you a seat at the emergency exit rows.
On the day of departure
Please check in early for your flight (approximately 2-3 hours before flight departure) to ensure a smooth flight experience.
If you require any assistance within the airport, please inform us of your needs at check-in. We will then extend our meet-and-assist service to you to help during boarding, disembarkation and connection between flights.
We offer the following services:
- Assistance to/from gates and flight connections
- For the visually handicapped, our cabin crew shall conduct a special safety briefing before take-off to highlight the procedures to be followed in the event of an evacuation, and to orientate the passenger to the surroundings. We can also provide assistance in preparation for meals consumption, such as opening of packages and identifying food.
- For the hearing-impaired, our onboard safety video has sign language.
We are unable to offer:
- Assistance with feeding of meals
- Assistance within the restroom or assistance at the seat with defecation and/or urination functions
- Provision of medical services.
Should you require the above-mentioned services, we advise that you travel with a personal care assistant.