Check-in

Kiosk Check-in

 
 

Kiosk check-in is now available at the following airports:

 
  • Amsterdam Schiphol

  • London Heathrow Terminal 2 (Zone A)

 
 

How to Use Kiosk Check-in

 

Step 1: Select Singapore Airlines from the home screen.

Step 2: Acknowledge that you have read and understood the restrictions on Dangerous Goods.

 

Kiosk Check-in Pic1

 
 

Step 3: Choose any of the 6 options to retrieve your booking:

  • Scan your passport

  • Scan the barcode on your self-printed or mobile boarding pass

  • Enter your booking reference (e.g. AZ6E7G) – recommended if checking-in multiple passengers in the same booking

  • Enter your 13-digit e-ticket number starting with "618"

  • Swipe the credit card used for this booking

  • Swipe your KrisFlyer membership card

Kiosk Check-in Pic2

 
 

Step 4: Scan your passport by placing the photo page face down on the glass flatbed scanner.

Kiosk Check-in Pic4

 
 

Step 5: Your flight details and seat assignment will be shown.  Touch "Confirm Check-in" to complete your check-in.

Kiosk Check-in Pic6

  • You may also add passengers to be checked-in at this time.  Please note that you may only check-in up to 6 passengers (including yourself) at one time.  You will need to have all passports ready for scanning.

  • You may view / change your seat, if desired.

  • If you have no bags bags to check in, you may proceed directly to security screening with your boarding pass.

 
 

How to Tag Your Bag (not available at Amsterdam Schiphol)

 

 

Here is an example of how the baggage tag looks like:


On the reverse of the baggage tag, there are easy-to-follow instructions on where to "peel" and "stick".

 

Peel-off the section as marked and retain your baggage receipt:


Slip the baggage tag through the handle of your bag:


Stick both ends together and you're done:

 
 


The kiosk also offers the following convenience: 

  • Return check-in (click here)
  • Check-in for your connecting flight on Singapore Airlines or on our partner airlines (click here)
 
 

Ineligible for Kiosk Check-in

 

Please approach a check-in agent for assistance if you encounter any issues e.g.: 

  • You were not issued with your boarding pass and/or bag tag
  • Your passport / visa is not machine-readable
  • You have an unconfirmed or wait-listed booking
  • You are travelling as an Unaccompanied Minor
  • You are part of a Group booking e.g. tour group or group of 9 or more passengers
  • You have an Extra Seat booking e.g. for Cabin Baggage such as musical instruments
  • You require any special requirements e.g. travelling with pets, meet-and-assist service, medical assistance etc.