Departing from London Heathrow Airport
With effect from 17 September 2014, Singapore Airlines will operate from the new Heathrow Terminal 2: The Queen's Terminal. For updates, click here.
Check-in at Zone A for your Singapore Airlines flight.
Kiosk check-in is available from 18 hours to 1 hour before departure. You may check in your bags at the bag drop counters 4 hours before departure.
Economy Class customers should use the self-service kiosks to print their baggage tags and boarding passes before proceeding to the bag drop counters.
Suites, First Class and Business Class customers may proceed directly to the designated premium check-in counters located after the bag drops.
Regardless of your class of travel, if you do not have bags to check in, you may skip the kiosk / counter by checking in online or via SQ Mobile, get your home-printed or mobile boarding pass (if eligible) and proceed directly to airport security.
How to Use Kiosk Check-in
Step 1: Select Singapore Airlines from the home screen.
Step 2: Acknowledge that you have read and understood the restrictions on Dangerous Goods.
Step 3: Choose any of the six options to retrieve your booking:
Scan your passport
Scan the barcode on your self-printed or mobile boarding pass
Enter your booking reference (e.g. AZ6E7G) – recommended if checking-in multiple passengers in the same booking
Enter your 13-digit e-ticket number starting with "618"
Swipe your credit card used to pay for the ticket
Swipe your KrisFlyer membership card
Step 4: Scan your passport by placing the photo page face down on the glass flatbed scanner.
Step 5: Your flight details and seat assignment will be shown. Touch "Confirm Check-in" to complete your check-in.
You may also add passengers to be checked-in at this time. Please note that you may only check-in up to 6 passengers (including yourself) at one time. You will need to have all passports ready for scanning.
You may view / change your seat, if desired.
Remember to collect your bag tags and boarding passes.
If you have bags to check-in, please tag your bags and proceed to the Bag Drop counter.
How to tag your bag
Here is an example of how your baggage tag will look like:
On the reverse of the baggage tag, there are easy-to-follow instructions on where to "peel" and "stick".
Peel-off the section as marked and retain your baggage receipt:
Slip the baggage tag through the handle of your bag:
Stick both ends together and you're done:
If you have no bags bags to check in, you may proceed directly to security screening with your boarding pass.
The kiosk also offers the following convenience:
Ineligible for Kiosk Check-in
Please approach a check-in agent for assistance if you encounter any issues e.g.:
You were not issued with your boarding pass and/or bag tag
Your passport / visa is not machine-readable
You have an unconfirmed or wait-listed booking
You are travelling as an Unaccompanied Minor
You are part of a Group booking e.g. tour group or group of 9 or more passengers
You have an Extra Seat booking e.g. for Cabin Baggage such as musical instruments
You require any special requirements e.g. travelling with pets, meet-and-assist service, medical assistance etc.