Help and FAQs

 

Popular FAQs

  • 0
    I am logged-in as a PPS or KrisFlyer member. Why are you unable to locate my bookings? I am logged-in as a PPS or KrisFlyer member. Why are you unable to locate my bookings?

    This could be due to either of the following reasons:

    • The flight is not yet opened for check-in (i.e. more than 48 hrs to departure time)
    • The booking was not linked to your PPS/KF membership number (e.g. your membership number was not provided when the booking was made).  If so, then log-out as PPS/KF member and check in using your booking reference / ticket number and last name.


    Modified:01-July-2013

  • 1
    How do I get a refund for an unused ticket that I bought from singaporeair.com? How do I get a refund for an unused ticket that I bought from singaporeair.com?

    It is possible to receive a refund for an unused ticket if you purchased a refundable fare ticket. To cancel an Electronic Ticket, go to Plan and Book page, Retrieve Booking section and log in using your KrisFlyer number and password or booking reference/ticket number and last name. Click on 'Cancel Booking' from the booking page. After confirming your cancellation, the refund will be credited back to the mode of payment used to purchase the ticket. Note that tickets not purchased though online booking cannot be cancelled or refunded through singaporeair.com. If you are canceling your itinerary (part/whole), but do not wish to process the ticket for refund, please contact any Singapore Airlines office nearest to you. The office details can be found on the Contact Us page. Please note that administrative/cancellation fees may apply for cancellations and/or refunds, based on the fare conditions of your purchased ticket.
    For itineraries with flights to and from USA, if you purchased your ticket one week or more prior to the flight's scheduled departure date, you may cancel your ticket without penalty within 24 hours of ticket purchase.

    Modified:05-November-2013

  • 2
    What is the allowance for in-cabin baggage? What is the allowance for in-cabin baggage?

    The allowances for in-cabin baggage are as shown:

    First / Business Class and Suites

    • Two pieces of in-cabin baggage (please click here, exception may apply*)
    • Weight not to exceed 7 kg (15 lb) per piece
    • Sum of length, width and height not to exceed 115cm (45 in) per piece

      Economy Class
    • One piece of in-cabin baggage (please click here, exception may apply*)
    • Weight not to exceed 7 kg (15 lb) per piece
    • Sum of length, width and height not to exceed 115cm (45 in) per piece


    In addition to the above in-cabin baggage allowance, the following items may be carried in the aircraft cabin, free of charge; please click here.

    *Where possible, infant carrying baskets should be carried in the aircraft's cargo compartment.

    There is a weight restriction on the carriage of infant supplies, as follows:

    • When a carry-cot is used, the total weight of napkins, feeding bottles, food and the carrycot should not exceed 12 kg (26 lb)
    • When a carry-cot is not used, the total weight of napkins, feeding bottles, and food should not exceed 6 kg (13 lb)

    Modified:05-May-2014

  • 3
    Why am I charged a cancellation fee? Why am I charged a cancellation fee?

    Cancellation fees are imposed for certain tickets based on their fare conditions.

    Modified:05-November-2013

  • 4
    Whom can I contact if I need further assistance? Whom can I contact if I need further assistance?

    For any further assistance, you can contact your nearest Singapore Airlines office during the office hours for assistance. To find your nearest Singapore Airlines office, please click here.

    Modified:01-October-2012