It is possible to receive a refund for an unused ticket if you purchased a refundable fare ticket. To cancel an Electronic Ticket, go to Plan and Book page, Retrieve Booking section and log in using your KrisFlyer number and password or booking reference/ticket number and last name. Click on 'Cancel Booking' from the booking page. After confirming your cancellation, the refund will be credited back to the mode of payment used to purchase the ticket. Note that tickets not purchased though online booking cannot be cancelled or refunded through singaporeair.com. If you are canceling your itinerary (part/whole), but do not wish to process the ticket for refund, please contact any Singapore Airlines office nearest to you. The office details can be found on the Contact Us page. Please note that administrative/cancellation fees may apply for cancellations and/or refunds, based on the fare conditions of your purchased ticket.
For itineraries with flights to and from USA, if you purchased your ticket one week or more prior to the flight's scheduled departure date, you may cancel your ticket without penalty within 24 hours of ticket purchase.
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